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Ebay and Warrantys


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dragonrage 
Copper - Posts: 193
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Joined: March 15, 2003
Location: United States
Posted: November 20, 2004 at 4:15 PM / IP Logged  
I'm interested in buying a Viper 791XV. I see plenty on Ebay that say new, box unopened, etc. But will I have a warranty from DEI if I buy from Ebay? or do I need to go to an authorized dealer? If so, how much should I expect to pay w/o them installing it?
2009 Pontiac G8 in planning stage
HU: ?
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extreme1 
Silver - Posts: 1,070
Silver spacespace
Joined: February 12, 2003
Location: Canada
Posted: November 20, 2004 at 4:41 PM / IP Logged  
no, no you will not have any warranty through DEI
Shaughn Murley
Install Manager, Dealer Services
Visions Electronics
Red Deer, Alberta
forbidden 
Platinum - Posts: 5,352
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Joined: November 01, 2003
Location: Alberta, Canada
Posted: November 20, 2004 at 6:29 PM / IP Logged  
So now that you will have no warranty and DEI will refuse to help you, buy from an authorized dealer who appreciates and needs your business.
Top Secret, I can tell you but then my wife will kill me.
dragonrage 
Copper - Posts: 193
Copper spacespace
Joined: March 15, 2003
Location: United States
Posted: November 20, 2004 at 8:27 PM / IP Logged  
Pfft, screw it, I'm not paying to get it installed, for the price of that, I could buy 3 from Ebay.
2009 Pontiac G8 in planning stage
HU: ?
Speakers: ?
Amps: ?
archemedes 
Copper - Posts: 172
Copper spacespace
Joined: September 08, 2003
Location: United States
Posted: November 20, 2004 at 9:03 PM / IP Logged  
and hope it's really new, not stolen, and actually what they claim. Doesn't matter what they say in the ad if it's not from a dealer it's used (some states even go as far as calling unopened returns used merchandise)
draasch 
Gold - Posts: 2,172
Gold spacespace
Joined: February 07, 2003
Location: Florida, United States
Posted: November 20, 2004 at 9:48 PM / IP Logged  
that the problem with buying from e-bay...dei will not stand behind the product.........im not a dealer for dei but have been installing for 17 yrs......i think i might know what im doing........they will be more then happy to make money off the sale on e-bay, but then the wash theirs hands.......
Good Luck
David
Ace Security
813-376-9778
Tampa
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dragonrage 
Copper - Posts: 193
Copper spacespace
Joined: March 15, 2003
Location: United States
Posted: November 20, 2004 at 10:30 PM / IP Logged  

I'd buy it from a dealer, but the thing is, I definitely don't want to pay for installation when I can do it myself...

2009 Pontiac G8 in planning stage
HU: ?
Speakers: ?
Amps: ?
gcorrea 
Silver - Posts: 436
Silver spacespace
Joined: May 22, 2004
Location: United States
Posted: November 21, 2004 at 12:31 AM / IP Logged  
check their feedback and buy from some one who sells alot of a particular brand. ive bought and installed several alarms that were bought of "stores "on ebay and have never had a problem thats including viper, omega,k-9,and avital brands.everyone is just looking for a good deal.
gcorrea
Velocity Motors 
Moderator - Posts: 12,488
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Joined: March 08, 2002
Location: Manitoba, Canada
Posted: November 21, 2004 at 9:13 AM / IP Logged  

Many times customer's are looking  for the best deal and there are alot to be had on eBay. The only problem is that the item is new and never opened, but when the customer tries to install it themselves on a brand new ( or newer ) vehicle without soldering the connections, something goes wrong and it doesn't work right off the hop. Automatically, the customer doesn't even fathom that it's the installation that is the cause of the non-functioning product.

So, what's the first thing they do.................." You sold me a defective product and I'm pissed !! I want a full refund and you pay for the damages to my vehicle !! " Not that everyone is like this, but it has happend in the past. Not to be a jerk or anything, but if the system was installed by a non-authorized dealer, chances are higher that something is going to go wrong. You can quantify the money that you would save from the intsallation if you do it yourself  and the cost of the unit if you buy from eBay, but up until that first spark is produced and you accidentally burn out the BCM on the vehicle, the $$$ that you would have saved will be pennies in comparison to what the money would be for a new BCM for the vehicle or even the time it's going to take that you will be without a vehicle.

Jeff
Velocity Custom Home Theater
Mobile Audio/Video Specialist
Morden, Manitoba CANADA

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