New shop, need suggestions

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buggy

Member - Posts: 3

Joined: July 05, 2006

Location: United States

Posted: July 05, 2006 at 10:45 AM / IP Logged

Hi folks. I'm in the process of opening up a mobile electronics shop and am hoping I can get some suggestions from current shop owners or anyone else that can help.

1) Prices.

Do you include the cost of harnesses, dash kits, etc. in your install prices or do you add that on seperately?

How do you determine your markup?

2) Display

How do you go about getting your 'PLP' stuff? I've noticed a lot of companies and distributors aren't big on giving us 'PLP'.

What do you usually keep in your live display?

3) Return Policy

I've been having a difficult time coming up with a return policy. What type of return/exchange policies is everyone using?

Any help would be appreciated!

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buggy

Member - Posts: 3

Joined: July 05, 2006

Location: United States

Posted: July 05, 2006 at 8:23 PM / IP Logged

For the return/exchange policy I'm thinking of doing store credit for unopened items and even exchange for defective items. I'm wondering if I should honor warranties through the shop. For example, an item with a 1yr warranty on it, should I have the customer send it back to the manufacturer after the 30 days?

I'm open to input from dealers and consumers alike.

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geepherder

Platinum - Posts: 3,668

This member consistently provides reliable information

Joined: October 27, 2003

Posted: July 05, 2006 at 9:55 PM / IP Logged

What's plp?

From a consumer's standpoint, I'd feel more confident buying from a retailer that offered to send my equipment for warranty repairs rather than one that told me I'd have to send it in myself.

My ex once told me I have a perfect face for radio.

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buggy

Member - Posts: 3

Joined: July 05, 2006

Location: United States

Posted: July 05, 2006 at 11:03 PM / IP Logged

Thanks for your input geep and nouse...

I'll keep the warranty repair thought in mind.

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New shop, need suggestions

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