Dealer Nightmare

Yesterday I took my Toyota tundra into the dealer because the check engine light came on. They had to keep it overnight. Called me this morning and said its ready to pick up – BUT my alarm has a short, and the truck would not start, so they had to push it into the bay for service. While in the bay they bypassed my alarm system. ??? Now my truck has no alarm. I had them show me what they did – cut four wires under the ignition and bypassed the alarm. I was in the process of making them put it back, but started thinking I did not want them ever to touch my truck again. Figured I could do a better job putting it back, probably a monkey could do a better job than these bozos. So when I got it home, I pulled the cover off and they just shoved the four wires (WHITE/ Brown, GREEN/ Blue, WHITE/ Green, WHITE/ Blue) out of the way and ran the ignition / starter wires back to the switch. They said the “made it stock�. I cannot believe it. BTW, the alarm is a Clifford IntelliGuard 600 installed in a 2002 Tundra. It was professionally installed over three years ago and has never been a problem. Why these guys were messing with my electronics to fix a stupid O2 sensor I will never understand. I have had this truck to a different dealer many times and they never had a problem with my alarm. Just moved in July to redneckville and I figure they have never seen an alarm before and did not know how to make that loud noise stop when they unlocked the door with the key (I did not arm the system when I left it with them, but somebody must have). Any suggestions on how I should proceed to undo Goobers handiwork? TIA

Okay, just download the schematic and can see what I need to do. The only thing I do not know is what is going to happen when I reconnect the control unit. I imagine I will have to enter my code into the valet switch. I also suppose the battery should be disconnected before I do anything. Here is a picture: Any advice is greatly appreciated.

They told me it was a bad O2 sensor that caused the check engine light to come on. The system does not have the remote start option setup, did not want it. Everything was working great before they "fixed" it.

Close up of thier solution of not knowing how to turn off the alarm:

Hook ingn out greenand blue wire, ing in white and brown.Starter white and green key side starter,white and blue starter out, please next time  put the alarm into valet  then they wont cut tha wires,rember clifford when in valet even when they disconnect the battery it will stay in valet mode and give them no problems

ringojam wrote: Hook ingn out greenand blue wire, ing in white and brown.Starter white and green key side starter,white and blue starter out, please next time  put the alarm into valet  then they wont cut tha wires,rember clifford when in valet even when they disconnect the battery it will stay in valet mode and give them no problems

Not trying to be a TURKEY.......   But Be sure you tell the Service Department to NOT Unhook ANY wires without you express permission.  A lot of Service departments know so little about aftermarket systems, that they will lay blame on it as soon as they see the Remote or wiring.   Unless they can prove to you that the Alarm was the cause, I would not offered to pay the bill or return to their Service Department until they hooked up what they unhooked...

MO

Don't Learn from Others Mistakes

You Might Be the One That Knows.

Thanks guys. I guess I was the stupid one for not putting it in valet mode before going. It never even entered my mind. Lesson learned. Never going there again, except maybe to speak to the owner about his boys and thier wire cutters.

Those sure are some nice butt connectors that they use to "fix a problem"

gh057 wrote: Those sure are some nice butt connectors that they use to "fix a problem"

If you look that's how the install origionally was done tooShaughn Murley

Install Manager, Dealer Services

Visions Electronics

Red Deer, Alberta