2005 honda element problems

I have a 2005 Honda Element EX and I wanted a few things installed. A 509U, a 530T, 2 Mini Piezos, a Siren, a backup Battery, a proximity sensor and a double shock sensot.

I went to a supposed DEI installer.

I have a few problems.

1. The windows won't roll down while I am driving or roll up automatically. One touch down doesn't work and the driver side only goes down 3 inches using the door controls.

2. He mounted the mini piezos in the engine compartment - wth

3. He screwed the proximity sensor with one screw to my subwoofer enclosure.

4. The alarm stops the remote start from starting and shuts off instantly.

5. He apparently thought the 509u is a glass break sensor and pointed them at the front windows.

How should I go about resolving this issue in all fairness?

Should I storm into the place and be like fix this doodie or should I call DEI and storm into there and have them fix it.

The installer is called High Tech Audio on Hilcroft near Westheimer in Houston.

The alarm is a Viper 5701.

I looked at the install wiring today and it looks like a rats nest. The alarm was just sitting there and the valet switch wasn't even hidden. And this is from going to a 'legitimate' installer.

I called the manager guy Luis and explain what it was doing and he tries to tell me 'Well you were happy when you left.' of course I was the Windows didn't start automatically closing till i was driving down 59 South. And on top of that the installer acted like he couldn't speak English. Showing someone windows rolling up is not saying hey it works right. I have spent 14 hrs at this installer to have this crap be connected all ghetto. He starts saying that this was his best guy and then gets mad and says he is going to call me and reschedule and I am like when? How is it that your best guy can't handle wire runs? When do you plan on doing this and he says after I look at the schedule. WTH.

doodie like this wizes me off. All of this just to keep the DEI warranty. Could have installed it my self.

maybe someone can answer this for me. when the 5701 is deactivate say driving down the street is it supposed to latch? i just noticed that he had the dei led array connected and whenever it lights up the windows roll up on their own and i hear clicks from the relays. could he have connected the lights to the same relays he used to connect the door and ended up causing the 530T to miss-read the current draw? i looked at the PDF for the 530T and i already noticed one window rolls down all the way while the other goes only partially down. i need some input on how i should go about fixing this issue. I called DEI and they put me in touch with the Directed dealer for Texas Gulf Area. i want to make sure all i have to do is tell them what to change so that i don't have to spend an hour with them watching the windows roll up automatically

I think you should contact DEI and let them know that one of their dealers is scamming the doodie out of customers and see what they say.  You should also try to get your money back from that dealer, even if they take the RS/Alarm back, and then just buy a new one at a more respectable shop.  Ask around to see if other people have had good/bad experiences with shops in your area.

I agree with Mr. fuzion1029. 1000%

The shop your dealing with sound "back yard" at best!

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Hey guys i actually called Directed and spoke with both the guy over California and Texas's dealer distribution and they said they were concerned about the issue because they have never heard anyone call with this much info about the system before. I explained to them what happened and they told me to contact them if the dealer didn;t do what they stated. The installers boss Luis at HTAudio wanted to act like a fool because I kept calling him to fix the issue and he finally got his guy to come up to my job in the Woodlands and fix the door issue and install the sensor that I paid to have installed. He didn;t by chance install the doubleshock sensor because he said it would be TOO Sensitive. And I told him thats what I wanted it for. I explained that the internal shock sensor in the 5701 was not adjustable. He was like it would take him too long so he installed my 509U control module(that he had originally kept trying to trick me into thinking he installed it). He clearly did not understand it and thought it was just another glassbreak sensor. i literally took my dash apart to check his wiring and looked behind my subwoofer where he just stuffed the wires that goto the sonic sensors under my subwoofer thinking I wouldn't know any better. I told Directed that I was concerned on how easy it was to say you were certified when your this companys installers didn't even follow best practices in the Directed manuals and they were like well to be honest most of them don't. They why the hell do you need best practices? Just throw that doodie under the steering column and call it a day.

Oh and I forgot to mention that was the extra DEI Doubleshock sensor I bought to be installed in the rear of the Element. And I bought everything myself so the alarm and the bypass kit and all the sensors and the sirens were all mine. It cost me $440 total to build the whole system. $60 less than what Mobile One wanted to sell me just the alarm for with no glass break sensor.

Here is what I brought them. Minus the XK02 which I didn't need but bought anyway..$419 dollars total.

Directed 506T Glass Break Sensor      1
Directed 507M Digital Tilt Sensor     1
Directed 509U Ultrasonic Sensor      1
Directed 629T Scanning LED Module     1
Directed 530T Window Automatic System      1
Directed 504D Stinger Double Guard Shock Sensor     1
Directed 508D Dual Zone Radar Sensor     1
Directed 5701 LE Car Alarm     1
Directed 514N Soft-Chirp Siren     3
Directed 513T Siren Mini-Piezo     2
DEI BACKUP BATTERY SYSTEM 520T     1
DEI HONDA TRANSPONDER INTERFACE * PKH34 *     1

Also I am now having a problem where the remote is not working to arm and disarm the system. Could there be interference if the guy hog tied the cables with zip ties with the antenna wiring?

As far as all your earlier issues, all I can say is wow, that sounds terrible.

As for the antenna, well, there are a number of errors that the manufacturer says could decrease the range, but if it doesn't work at all, something must really be wrong.

In short:

It's common for most installers to plug in all of the alarm's harnesses, and then hold them all so that they're coming out of just one end of the alarm brain, and then hold them all together with a zip tie or to.

Think about a person with long hair taking all their hair and making it into a pony tail with an elastic, something like that.

If the alarm were thought out a little bit better, they would have designed it with all the connectors on one end, but since they don't, that's why we tie all the wires together like that.

From there, the antenna cable should run up one of the car's roof pillars, up to the car's roof, and then across the front edge of the roof (under the headliner), and then to the antenna, adhered generally to the top-center of the windshield glass.

Some (but not all) of the manufacturer's installation guides say that any extra antenna cable should be run back-and-forth behind the headliner, above the windshield.

If, instead, the installer rolled or bundled all the extra antenna cable close to the alarm brain, and tied it into a bundle, they say that this can reduce range.

However, again, even if the cable were bundled up like that, even though you wouldn't get the best range, the system would still work.

So you say it's not responding to the remote control at all?

See if you can put the system into or out of valet mode. If you can, that means that the system must have good ground, constant power, and switched power.

On the other hand, if you can't even get into valet mode, you've got either some failed connections, blown fuses, or (not likely) a defective alarm.

dude sorry to hear about your troubles its insane. next i recommend doing more research before deciding on a shop. ask around, look at their installs, ask for pics, COME TO 12VOLT.COM and ask. maybe you did all this i dont know, i'll tell you what though i wouldnt trust somebody who doesnt speak english. i would of told that installer to go suck a bag of dicks i bet he would learn english real quick and tell you to f*@# off.

Gonna play devil's advocate, because, well, I am an donut hole.

- You bought your system online, and probably got the lowest possible price on it, correct?

- I am certain there are many DEI dealers in the greater Houston area. I am also going to imagine you shopped around to get the lowest price on that as well

- Then, after paying the lowest possible price, you bitch and whine

You get what you pay for......

Now, as to the internal sensor of the 5701 not being adustable. that is incorrect. It is, in fact, the very same doubleguard sensor that DEI has always used. The adjustment procedure for the internal sensor is located on page 14 of your owners manual...... it is user adjustable, and very very easy to do. And it will cover the entire vehicle adequately.

I would bet that if you got off your wallet, and went to a decent DEI dealer, paid good money (If you came into my shop wanting that pile of gear installed, you would be looking at least a $600 bill, plus shop supplies), you wouldn't have an issue at all.

Oh, and you have about 3 too many sensors there. Impact, tilt, proximity, good. If they are close enough to break the glass, they will set off the proximity. If they are jacking up the vehicle, then proximity and tilt.

But, you probably got a great deal on the install, right?

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Wherever I go, that is where I end up......

gus1]G wrote:

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nna play devil's advocate, because, well, I am an donut hole.

- You bought your system online, and probably got the lowest possible price on it, correct?

- I am certain there are many DEI dealers in the greater Houston area. I am also going to imagine you shopped around to get the lowest price on that as well

- Then, after paying the lowest possible price, you bitch and whine

You get what you pay for......

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I could understand  your comment if the guy was having the install done in a back alley somewhere....but obviously he was concerned about keeping the warranty, that is why he went to an authorized DEI installer. And of course he gonna price the install around. Who pays the first price that is giving to you on anything. The only thing that would of concerned me is if there was a drastic price difference between two different shops install prices. Researching the reputation of the shop could of helped avoid this problem...but who knows. Hopefully DEI will step up and help solve the problem.

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The guy bought the product online, and had it installed at an "authorized" dealer. Do you think that dealer is going to warranty the product? I wouldn't. If something went wrong with the product, I would charge him to remove the product, then charge him to reinstall the product. I never made money on the product, why would I warranty it? As far as I'm concerned and DEI is concerned...he has no warranty on the product.

I agree with everything gus1 said. If someone came into my shop with that pile of gear, I would have asked for at least $600 labor, and told him to pick it up in 48 hours. That is a lot of wiring to do, and a lot of sensors to mount and adjust. The guy has 5 sirens...you need to wire it so not all 5 are wired off the backup battery, or it will drain too quickly. You have to worry about isolating 5 different sensors (way too many by the way). This system is a lot of work, and should only be attempted by a very qualified installer. Why this guy thought the internal shock sensor is not adjustable is beyond me. If he bought it at a qualified shop they would have explained that.

I completely agree with the no warranty on the product if he did not by it from an authorized dealer....and with R&R if there is a problem with the product, but at this point it sounds like a crappy install done by a crappy DEI authorized installer/dealer and not faulty product. He definately has a right to have the thing installed correctly no matter what he payed. Obviously, the shop was pretty clueless....as already mentioned, by agreeing to install that many sensors, but If the shop can't handle this kind of install or give recommendations on what not to do .....then DEI needs to cut them off.

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mikvot wrote:

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gus1]G wrote:

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nna play devil's advocate, because, well, I am an donut hole.

- You bought your system online, and probably got the lowest possible price on it, correct?

- I am certain there are many DEI dealers in the greater Houston area. I am also going to imagine you shopped around to get the lowest price on that as well

- Then, after paying the lowest possible price, you bitch and whine

You get what you pay for......

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I could understand your comment if the guy was having the install done in a back alley somewhere....but obviously he was concerned about keeping the warranty, that is why he went to an authorized DEI installer. And of course he gonna price the install around. Who pays the first price that is giving to you on anything. The only thing that would of concerned me is if there was a drastic price difference between two different shops install prices. Researching the reputation of the shop could of helped avoid this problem...but who knows. Hopefully DEI will step up and help solve the problem.

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Ahh, true enough. But, that is a lot of gear, would you take it to the lowest bidder? I sure as hell wouldn't. I would probably go with the higher priced install, as generally you do get what you pay for. We deal with this type of pricing issue a lot up here. 99.9% of the time, the customer that bottom lines the install is going to be the biggest pain in the ass customer you will have to deal with. They expect the most for the least they are willing to pay, period. That type of customer will also get burned a few times by getting a better deal, and in the long run they will end up being a better customer to you, the more expensive and professional shop.

I for one am probably going to go to the $75/hr shop long before the $45/hr shop. If they are charging it, they are probably worth it.....

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Wherever I go, that is where I end up......