ungo sr7000 issue and bitwriter?

Sorry in advance for the novel, but I'm going to try and be pretty descriptive... (Oh, and thanks in advance for any help)

I recently bought a pair of Ungo SR7000 Alarm/RS combos from sonic and I have a couple questions/issues with them. I had the first one installed into my wifes 1996 Grand Caravan "on the side" by a personal known pretty well locally and done tons of installs, he was recommended to me by a couple of different people who spoke nothing but praise of his installs. He also happens to work at a car audio/security store during the day, but I had this done on the weekend at his house. He said the install went fine, except that he couldn't access the programming options for it to make a couple change. He told me he'd get a hold of the bitwriter from work and make the changes in a couple of days, which was fine with me. The unit works good and does every thing we need it to, but it doesn't always successfully start the vehicle on the first try, he says it's due to the .6s start pulse, he wanted to change it to the .8s setting and we wanted the "time to run" setting changed from 12 minutes to the 24 setting. No big deal really. Well he ended up not being able to borrow the bitwriter from work, and ended up just buying his own, and getting the memory/chip upgrade. We tried to used it last night and the bitwriter just brings up an error saying "Cannot read from unit", or something along those lines.. He pulled a panel on his dash and plugged it into one of his own viper units to verify it works, and he said he used it with no issues on a viper install a few days prior. He's telling me that his bitwriter (998T) only works for vipers and a couple other brands, and that even though my Ungo is a dei that it's not supported by his bitwriter and I'd have to use the ungo bitwriter to make the changes. My manual references a "Clarion Pro Security Programmer", but I haven't been able to find anything by that exact description, although on ebay I have seen a couple of things described as "Ungo Bitwriter". I'm leery of this being the correct answer for my issue, being as they're all the same 998T part number. So my questions are as follows..

Is my installer full of s**t?

Do I have to have a specific bitwriter, or ungo branded bitwriter to access my SR7000?

Is there any thing that has to happen to my unit before it can be accessed, such as the key cycled or the arm/disarm cycled or something retarded like that?

Is there anything installation wise that could keep me from being able to access the programming, either manually or with a bitwriter?

I still have another new in box SR7000 unit I'm wanting to have the same guy install in my truck (1994 Silverado), but I need to resolve this issue first though, as I know 100% for certain that my truck will not start with a .6 second pulse, I would need the 3 second setting, so if an Ungo specific bitwriter is the answer to my problems then that is the path I will go. I'm willing to take the vehicle(s) to a different shop if they can make my changes or if it's an install error that's causing it.

Thanks in advance for any help or suggestions any of you are able to give.

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1994 Silverado - His
1996 Caravan - Hers

Without knowing too much about the product, surely the "crank" time will be accessed manually as on Vipers. Look at the owners manual.
With regards to 4 second cranking time on your other vehicle, no it's not crank time it's the delay between ignition and start to allow for the glow plugs in winter assuming it's a diesel.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

I've just looked at Directechs (the trade site for DEI. They don't even list Ungo as one of their many brands so your installer may be right. Of the companies they have "absorbed" in the last 10 years or so both Clifford G5 and Avital for instance have different software and can't be programmed by the Bitwriter.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

Ungo isn't DEI. It just resembles it.

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COMMIT YOUR WAY TO JEHOVAH AND HE WILL ACT IN YOUR BEHALF. PSALMS 37:5

This is very confusing, marketed by Clarion, it looks identical to the previous generation Viper/Hornet product with satellite relay box.ungo.jpg

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

All of my manuals and paperwork on the units say Directed on the bottom of them.

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1994 Silverado - His
1996 Caravan - Hers

Very confusing, I just Googled the product and it came up as Clarion/Ungo dated 4 years ago.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

Just went to the Directed US web site, it doesn't mention Ungo.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

Nope. It is clarion as far as i know. But I know directed seems to be taking everything over these days.

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COMMIT YOUR WAY TO JEHOVAH AND HE WILL ACT IN YOUR BEHALF. PSALMS 37:5

Ungo is no longer made by Clarion, they are produced by DEI for sale by Clarion. They are not bitwriter compatible. They have to be programmed manually using the valet/program switch. I'm not sure why the installer didn't program the unit manually originally but thats the only way I know of to program the features.

blanx218 wrote:

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Ungo is no longer made by Clarion, they are produced by DEI for sale by Clarion. They are not bitwriter compatible. They have to be programmed manually using the valet/program switch. I'm not sure why the installer didn't program the unit manually originally but thats the only way I know of to program the features.

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He said he could not access the programming manually, and that it must be locked, which was the reason we waited and he was trying to use the bitwriter on it..

I don't know if I'm allowed to post links, but on ebay there is one result for "Ungo Bitwriter". Do you happen to know if that is a different unit then a Viper/DEI/Whatever bitwriter, and if it is compatible with my unit?

My instructions refer to it being able to be programmed by a "Ungo Prosecurity Programmer", but my internet searches do not come up with any such device, it does have the 4 pin red port on it labeled as a "D2D Programmer interface". Which programmer would I use to program it through this?

On page 29 of my installation guide at the very bottom it says "The proSecurity programmer requires software v2.6. Prosecurity programmers with date code of 6A or older require an IC upgrade (p/n 998M). Some prosecurity programmers with a date code of 6B do not require the IC up-grade." Would the fact that his bitwriter is now a v2.7 be the reason it won't communicate?

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1994 Silverado - His
1996 Caravan - Hers

The item on ebay is no different than any other DEI bitwriter. If programming is locked on the unit the only way to tell is from the bitwriter. If the bitwriter cannot read the unit, an older chip won't make any difference. I have issues every once in a while with programming using a bitwriter and if I hit "read" and it gives me an error, I keep trying it a few more times and it eventually works. Not sure if it's the remote starts or my bitwriter (bitwriter age = 8yrs.). If it still doesnt work for you, try plugging the brain in from the other unit and see if it will let you program it. If it does the 1st unit is bad. If not, have the installer triple check his manual programming sequence to make sure he is doing it correctly. You also can only program DEI stuff, manually or with the bitwriter, when the system is in unlock status.

Is the door trigger connected and seeing ground during programming.

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COMMIT YOUR WAY TO JEHOVAH AND HE WILL ACT IN YOUR BEHALF. PSALMS 37:5

Also if relevant, with European Viper product, you had to have the vehicle's ignition switched on. Thanks DEI for telling us at the time (NOT).

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

key on then off when programming manually here in the U.S. but good thought howie. I did forget about the door trigger part of it though

I wondered if the original installer REALLY tied hard enough to program it. I originally found the Vipers a PITA after working with G series Cliffords.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.