clifford callguard nightmare cg

Hello all.
This one is testing my patience lol, can any of you guys help please?

Basicially long story short, Im trying to get a Clifford (dei)callguard2 up and running along with my inteliguard 950,
Ive all the wiring etc sorted except for a couple of contradictions in the fitting manuals and as per usual everything is that tightly guarded im stuck.

First off has anyone any idea how to factor reset the callguard (cg2) itself? The manual proudly reads "ONBOARD FACTORY RESET FEATURE" yet the bl**dy manual fails to explain how to do this.. The reason i ask is because i had it working pefectly yesterday, came back to it today to finish sorting it, and the callguard completely refuses to accept commands from my gsm?? (hence i cannot reconfigure it to my gsm etc)
Ive sent tonnes of messages to it, trying various pins commands etc etc but it still ignores my gsm yet it still sends status reports to my gsm This has me thinking its somehow corrupted the pin code which would explain it sending to me, yet ignoring my commands to it (as my pin might be corrupt)
its the only reason i can think of to cause this behaviour..
Its all one way communication?? (the missus springs to mind lol)

Im lead to believe there is a method of opening the callguard and shorting 2 pins or something simular to reset it, however i cannot find any further info on this??????

Also the callguard (cg2) has a (BROWN / black wire (+ Input4 Siren) the manual instruction for this wire is "Connect this wire to the Siren output of the vehicles security system" My question is Which siren output wire?? there are 4 wires to my siren, Red, Black, Yellow & Red?

Actually sorry thats more like long story longer when i read back through it

Any help or ideas would be very much appreciated as ive tried everything i can think of and gotten nowhere.

Thanks
Thomas

Wait until Tuesday and phone 01420 470618.
In the meantime that SIM card must be data enabled NEVER used before.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

Hello howieII and thanks for your help,

The strange thing is, when I had it working perfectly the previous night, I was using a new-ist sim which I had used before in a mobile phone, I was using it for testing purposes, with the intention of getting a new sim for the callguard when i was sure it was all working as it should.
The following day however the callguard refused to accept commands from my gsm, after various failed attempts to rectify this, I decided to go and get a new sim for the callguard, which I did, but now even with this new sim installed it still works as a one way communication only??? callguard will report to my gsm, but still wont accept data from my gsm..
( new sim is o2 PAYG 3G Sim) and topped up with £10)

I will call the number you provided on tuesday thanks..

also ive just noticed a typo above, the siren wires are infact Black, Red, Yellow & Green (not what it says above)

Thanks again
Thomas

Clifford still uses neg. triggering on the yellow/white aux siren/horn wire you will need a relay to convert that to the pos. required by the Callguard BROWN / black, sorry it's ages since I installed one, I only ever connected the horn lead, the other colours you mentioned refer to the alarm's supplied back-up battery siren, don't use them they are data and you will damage the alarm or siren.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

Ah that explains a few doubts I had with regauds to the wiring, also explains why the browm/black callguard wire was hooked into the indicator outputs on this unit..

Excellent im learning here lol

Thanks again howie II

just need wait to tuesday now to get more info hopefully via the number you supplied, Its killing me lol so close now

Just an update to say thanks very much Howie II

your help has sorted the problem, all good now

Thanks
Thomas

I had my Callguard freeze up once (stop sending out texts). Pulled the fuse, put it back after a few seconds and all was good again. I was testing/adjusting the proximity sensor at the time so it probably got a bit overused. I can only assume it resets with a power cycle. Luckily I had the foresight to neatly wire it into a blank spot in the car's fusebox rather than have one of those inline fuse holders hidden behind the dash.

A good tip (UK only) is to use a GiffGaff PAYG sim in the Callguard and have one for your mobile's sim (remember to refer yourself for £5 free credit on both sims). Then for each £10 top up you get 3 months entirely free texts between you and the Callguard. After that it will only eat 4p per text. With free texts I have it set to tell me when it is armed/disarmed. If I ever forget when I parked up (time limited parking), or end up in a panic that I never armed the alarm, I can just look at my phone.

I am finding the callguard seems to eat into my battery life quite a bit - my battery is dead in around 10 days of no use, which in the scheme of things isn't too bad. Going to upgrade the battery to a larger Bosch S5 one anyway as the one in there is a cheapie.

You never mentioned the vehicle, state of battery or any other aftermarket products, for instance I never permanently wired inverters, they will draw 10amps just switched on.
Most GPS tracking units will not affect the battery* if the vehicle is run every day. If left to stand with the alarm on, even with a new battery and you don't use it, expect to have a flat battery every 10-14 days.
*Current draw is about 3 milliamps, infinitesimal in the real world, your normal leakage from chemical action, corroded connections is more than that, have you done battery/alternator simple tests with a DMM?

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

Callguard, Viper 1002 - sensors DEI 507m tilt, and Omega AU95-TM dual zone prox. No relays other than those in the unit brains. No other aftermarket gear. I wondered if the 1002's immobiliser relay might consume less power programmed to normally open.

If 10-14 days is expected I'd be inclined to believe there is no undue drain. Haven't used the car much as of late, only short journeys. Only once come to it dead. I understand draining a battery isn't healthy for it though so will upgrade. Current battery is a cheapie 063 41ah purchased 2 years ago (the size specified for the car). Looking at a 096 77ah Bosch S5. Should be enough room in the battery box. It might be over kill, but I suspect it should give me around twice as long before the battery is fully drained.

Only oddity I have noticed is when connecting the battery negative terminal, there is a small spark and the wipers jump for a second, otherwise they work normally. Will do a DMM battery test and see how much the alarm and callguard draw and compare this to the overall draw. I suspect they're the main consumers.

I wonder if the battery voltage warning feature of the Callguard is adjustable. The 10.5 volt level means by the time it "warns", you'll need jump leads.

If the alarm doesn't trigger when you reconnect the battery, start investigating that spark! Also the wipers jumping, NO VEHICLE that I can think of has the wipers permanently connected either ignition, European or ACC Japanese/Korean, so that's a problem to look into for a start.
Since you STILL haven't mentioned the vehicle, this is an assumption:
Drain normally about 40-80 milliamps, with alarm, add about 30-40 milliamps.
Wiring the relay open is something I'd never do, either way there's no draw unless the engine is running (open circuit) so no problem there or the alarm is on and a "hot wire" is attempted.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

VW Polo MkIV. It's done the wiper thing as long as I've had it, and I thought it was normal. The wipers won't activate by stalk unless ignition is on. Once reconnected the battery a number of times and the wipers had moved an inch up the screen. When I turned the key to ignition on, the wipers completed the sweep, stopping in the parked position. I can only suspect the Central Electrics ECU is the cause. If I interpret the official wiring diagram correctly, positive and ground are only supplied to the motor via that.

Just tested battery drain (without the alarm armed, didn't want to chance waking the neighbours, lol.) It fluctuates quite a bit, but ranges from around 30ma at the bottom, to as high as 110ma. I left the multimeter connected for a few minutes to see if it settled down. On the whole it tends to stick around the 50ma mark. I suspect at the high end the callguard is doing its mobile phone thing and seeking out the GSM frequencies etc.

Definitely the ECU or the relay/fuse panel.
50ma is acceptable. If you have a delay on the interior light that would explain the initial 110ma draw, again normal so look at the battery!

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

sorry to dig out an old thread but im also stuck and need to know how you reset a callguard as mine aint responding after my battery went flat :-< farad888 can u enlighten us how to reset this device, thanks in advance

The only 2 things I can think of are:-
a)Disconnect the power plug and remove SIM card for 20 minutes.
b)Place SIM in an unlocked phone and wipe the call history.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

There is no specific reset procedure detailed in the manual, although the specs suggest there is some sort of reset function. Agree with Howie's points, and while you're at it and have the sim in an unlocked mobile phone (or one of correct network), check that you can send and receive outbound messages with the sim. I've had unusual goings on with sending and receiving messages with a sim in the past.

i have tryed that and no luck with it. would be nice if the original thread poster enlightened us with the info he got off amour automotive (guessing that number is for them?)

Yes that's their number.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

i still havnt worked out how to reset this unit, armour wont tell me as im not an installer. is there any1 out there that can help?

I'm having the same issue, my callguard lost teh plot two weeks ago when I listened to an O2 support person telling me it was OK to put the SIM card in a phone to register it online.   I told him that teh callguard instructions say not to do it, but they insisted it was the only way.  

I work for a Mercedes garage and Clifford or Clarion (whoever manages this device at the moment) would not give me the reset procedure.  The reset feature is listed as a feature in the instructions. 

I will contact my local Clifford dealer and see what they will charge to reset the device.  If anyone knows the reset procedure there quite a few people out there trying to figure it out.  I've fished around on the net but still no answer to the riddle just yet. 

I have since installed a fresh sim card, but it's giving me the same result.  It only reports sytem armed or system disarmed (its not set to do that), and then ignores any other requests.  The settings are not stored on the sim card, but read into the onboard memory of the Callguard.

If anyone can tell me the onboard reset procedure I can paypal you a donation for your help.  Would love to put this to bed or just bin this device and get a chinese one with integrated GPS for next to nothing...

I didn't mind the reset method was told its something you text the unit but I had to get a local Clifford installer to do it and charged me also :-( would like to know this info also

Hmm,..  I work at an independant garage and have been passed by Clifford to various 3rd parties and none of them seem to know how to who to direct me to for the reset procedure.   Just going aroung and round in circles, very confusing as the main Clifford/Directed website still has this priduct listed on their website.

The sort of seem willing to help, they just don't have this info on file or something..   I feel for the local clifford installer trying to get through the day with the directed stuff.  Generally their manuals are quite good, but the tech support is something to improve.    Bashman, who was your local insaller who sorted out the unit for you?

all best.

I suspect it must be a big "secret" due to the fact it sets the pin to default. However, since you first must know the phone number and that the number is using such a system, I don't see that it's such a security issue personally. Would be good if anyone who can find it could spread it into the wild. Particularly given the apparent difficulty in finding it.

What's happened is that Armour Auto were the importer for the last few years.
That changed earlier this year and the new boys aren't up to it yet.
Frankly I'm thinking of staying with Armour and selling everyone Code-Alarm product; I'm trying out the first few next week.
Hint try calling 0208 606 0638 and ask for Steve, I didn't give you this number.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

My local installers r motor guard in birmingham. Ring the new seller they may give u the info ? Armour wouldn't give me anything

That's the new number.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

Thanks bashman, I'll hold my breath for Amour to get back to us.  I figure a week is enough time for a reply, then it's the pay per minute number if that fails. And BTW what did your clifford installer charge you for the reset? did they even have to see or open the device. Thanks again for all the good info.

Howie: Aha,  but but it was Steve's colleague who initially forwarded me over to Armour Auto... hmm: he may just be tired of offering support for this device if it has been sold on to a different divison or company.    The plot thickens..

If it is a simple text that initiates the on board reset feature, hopefully we can give them the mobile number of the callguard and they can take care of it remotely.  As it stands, the callguard is titering on the edge of the bin.  (Or shall we send it in to clifford for WEEE recycling, it does have their label on it).

With the ability to jam mobile phone frequencies, and also the open ended nature of this paging device, it does not seem to be strictly a security device by any stretch. The analogue inputs could be used to monitor a small weather station or an aquarium or something along those lines.

I'm trying hard not to be cynical - I'm sure Armour will get back to us this week with some info and it will all be sorted.   

Actually they won't get back to you, they parted company with DEI under acrimonious conditions, effectively they've washed their hands.
Steve now works for the new importers.
It was never meant to be a stand-alone device, it was to be used in conjunction with an alarm.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

At least if you go to a new unit of some description, you have all the wires in the right place - just a case of soldering up to the new plug. Would be interesting to see what alternatives there are to the Clifford Callguard, and how well they work. The Callguard is certainly expensive compared with some of the cheap Chinese units that flood ebay.

I remember reading somewhere the Callguard is manufactured by someone else (could have been Viper? even though same umbrella company), and branded Clifford for the UK market.

Actually no, was originally sold as a Clifford and again originally had nothing to do with Viper.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

rickerlove wrote:

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Thanks bashman, I'll hold my breath for Amour to get back to us.  I figure a week is enough time for a reply, then it's the pay per minute number if that fails. And BTW what did your clifford installer charge you for the reset? did they even have to see or open the device. Thanks again for all the good info.

Howie: Aha,  but but it was Steve's colleague who initially forwarded me over to Armour Auto... hmm: he may just be tired of offering support for this device if it has been sold on to a different divison or company.    The plot thickens..

If it is a simple text that initiates the on board reset feature, hopefully we can give them the mobile number of the callguard and they can take care of it remotely.  As it stands, the callguard is titering on the edge of the bin.  (Or shall we send it in to clifford for WEEE recycling, it does have their label on it).

With the ability to jam mobile phone frequencies, and also the open ended nature of this paging device, it does not seem to be strictly a security device by any stretch. The analogue inputs could be used to monitor a small weather station or an aquarium or something along those lines.

I'm trying hard not to be cynical - I'm sure Armour will get back to us this week with some info and it will all be sorted.   

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I had some other work done also but he priced with a reset for the unit also, I could of done the work myself but as I had to go to the installer to reset it I just had the lot done from them. I can't remember how much I paid to be honest. Keep me posted even if its a PM with the Info.

If you simply want to know where your vehicle is or know when the alarm's gone off many companies including two I work with make trackers for a lot less money that will achieve the same result.
Without all the setting up palaver.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

Can we get some info about this a link would be perfect

Tomorrow, I'm speaking with them in the a.m.
I installed one with a 650 Mkll last week and it worked perfectly.
POS, NEG and feed from the horn (not siren)output set to constant.

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

The thing that concerns me about most similar systems is expensive subscription fees. The beauty of units like the Callguard, is you'll only ever pay for use of a pay as you go sim, which as they're so ubiquitous are quite cheap.

The fact they tie a price to resetting the unit seems like bad news to me. Would seem to suggest the best chance we have of getting it out in the public is a disgruntled ex-employee.

Acutrac,    www.acutrac.co.uk
Tel 01264 310007

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Amateurs assume, don't test and have problems; pros test first. I am not a free install service.
Read the installation manual, do a search here or online for your vehicle wiring before posting.

Any luck on a reset code process

I'm going to give it another day and then contact Motorguard, as Bashman was able to confirm that they've done the job.   I'll find out what the charge would be to reset the unit.  If they are willing to do it remotely that would be a plus - if they are willing to give up the recipe, even better..   I'm still guessing that it's actually a jumper on the circuit board - but what do i know...  If i decide to open the thing up and try to reverse engineer the damn thing, i'll  certainly post the info here.  It beats throwing it in the bin as a defeat. 

 If the product is no longer officially supported, they'd probably be doing themselves a favour by getting this basic info out there.   This whole process of initiating this "on board reset feature" has been a royal PITA - I've not given up just yet!

Mate did u sort this?