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Anyone Have a Directed Contact for Bug Reporting?

Printed From: the12volt.com
Forum Name: Car Security and Convenience
Forum Discription: Car Alarms, Keyless Entries, Remote Starters, Immobilizer Bypasses, Sensors, Door Locks, Window Modules, Heated Mirrors, Heated Seats, etc.
URL: https://www.the12volt.com/installbay/forum_posts.asp?tid=144668
Printed Date: May†21, 2022 at 7:08 AM


Topic: Anyone Have a Directed Contact for Bug Reporting?

Posted By: timmerk
Subject: Anyone Have a Directed Contact for Bug Reporting?
Date Posted: August†14, 2018 at 10:37 PM

I noticed the DBALL2 (and possibly 3) has a bug that disables OEM remote starting most of the time if you do a remote start on the DBALL2 on at least 08 GMC Sierras. If you don't use the DBALL2 for a few weeks and keep cycling the keyed ignition, the OEM remote start functionality eventually returns until you do a DBALL2 remote start again. Anyone have a tech contact to report this bug? Or better yet, is there a known workaround? I spoke with a Directed tech, and he said he's heard of this, but didn't sound like it was known to any of the engineers.



Replies:

Posted By: the12volt
Date Posted: August†15, 2018 at 12:06 PM
No really a tech contact, but they do have a feedback form here: https://www.directed.com/contact/feedback

Maybe it will get forwarded to the right person/people.

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Posted By: timmerk
Date Posted: August†15, 2018 at 3:02 PM
Thanks!




Posted By: syl20rochon
Date Posted: September†09, 2018 at 5:25 PM
Hi, I have installed a lot of DBALL2 in GMC pickups and I never came across that issue. How was the installation done? Analog remote starter with DBALL2 connected in D2D or youíre in RSR?

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Sylvain Rochon
MECP security specialist
Tech support for remote starters
26 Years of experience counts
I'm here to help.




Posted By: timmerk
Date Posted: September†09, 2018 at 9:05 PM
Yes, analog aftermarket remote starter with DBALL2 connected in D2D (CAN highspeed, lowspeed, ignition, security transponder, etc.) The aftermarket remote starter and DBALL2 *always* starts the truck, but if I try to use the built-in OEM remote start, sometimes the truck won't start. It just flashes the headlights as if it's going to attempt a factory remote start, but doesn't start. It doesn't crank the starter or show a warning or anything. You may wonder why this bothers me since I have an aftermarket remote starter, which always works, but it's because sometimes I like to use the factory remote start which doesn't turn on the radio, and cranks the A/C or heat to high - something the aftermarket remote starter doesn't do.




Posted By: syl20rochon
Date Posted: September†09, 2018 at 9:37 PM
Hi again, if I was you, I would unplug the D2D plug and leave all the others plugged in. That way, the DBALL2 isnít interfering with your truck. Try the OEM remotes starter for a while, try to replicate the problem to see if itís the DBALL2 that is interfering or its the OEM remote starter that is intermittent. My guess is the OEM remote starter that is the issue but itís just a guess. I know for a fact that the OEM remote starter isnít that reliable.

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Sylvain Rochon
MECP security specialist
Tech support for remote starters
26 Years of experience counts
I'm here to help.





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