DEI wont let me sell my 791xv
Printed From: the12volt.com
Forum Name: Car Security and Convenience
Forum Discription: Car Alarms, Keyless Entries, Remote Starters, Immobilizer Bypasses, Sensors, Door Locks, Window Modules, Heated Mirrors, Heated Seats, etc.
URL: https://www.the12volt.com/installbay/forum_posts.asp?tid=63144
Printed Date: May 19, 2024 at 1:43 AM
Topic: DEI wont let me sell my 791xv
Posted By: Integrity
Subject: DEI wont let me sell my 791xv
Date Posted: September 23, 2005 at 11:00 AM
has anyone herd of this bs I have a viper 791xv unit with two remotes that i had posted on ebay for sale and according to dei i am infringing them so ebay took the ad out but then i reposted it ebcause according to them the ad has to contain my own pictures and my own text no loogos etc,,, which i did the first time but dei yet again claimed i was infringing so i called there conseption louis aka legal analyst for dei. and she tells me only authorize dealers can sell this alarm which i wasnt told any of this when i purchased the alarm and what rights does dei have over this alarm when i am the sole property owner of this product that i clearly purchased. so i cant sell it i dont want it cause i have a new alarm being put in from skytek and i cant even resell it back to dei for fractional price what gives i spent over 600 dollars on this alarm that i now cant sell. never herd of such a thing have any of you i think there going to have a class action lawsuit coming down there way
Replies:
Posted By: mo12v
Date Posted: September 23, 2005 at 11:07 AM
Posted By: Integrity
Date Posted: September 23, 2005 at 11:19 AM
that has to be a dealer because i am not the only one to have been banned have a look for yourself my ad at least unless i missed something seems legal now i am banned from ebay because dei claiming twice that i cant sell it
this is my ad for ebay
www.digitalintegrity.us/viper791xv.htm
Dear Sir or Madam,
Only authorized dealers are to sell and install these alarms this is for the protection of our customers and for the warranty to be valid. Thank you for contacting Directed.
Concepcion Luis
Legal Assistant
Phone# (760) 598-6200
concepcion.luis@directed.com
Posted By: auex
Date Posted: September 23, 2005 at 2:54 PM
Tell them to go **** themselves. You are selling a used piece of equipment and they have no right to stop you. If you were a retailer then it would be different. Because if you were a retailer trying to sell used shhh then you should be shut down. Also the fact that you labeled your images with a name makes it seem like you are infact some type of business.
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Certified Security Specialist
Always check info with a digital multimeter.
I promise to be good.
Tell Darwin I sent you.
I've been sick lately, sorry I won't be on much.
Posted By: bbowman
Date Posted: September 23, 2005 at 7:53 PM
Damn Car alarm Nazis
Posted By: Integrity
Date Posted: September 23, 2005 at 9:05 PM
well if i dont label the pictures then they claim i took there images I cant win with these ****ers but it gets even better ebay has take a look below. and not only that ebay now tells me they believe me but i need to settle the dispute with DEI which this dumb biatch refuses to listen and the f**king c**t cant speak a word in english dam f**king imigrant taco eating bitch my ad is legal.
digitalintegrity is suspended from eBay
You have been indefinitely suspended from eBay because our records indicate your account was involved in activities that violate our policy governing the sale of potentially infringing items. Learn more about this offense.
If you feel you have been suspended in error or want to appeal this decision by providing additional information, please contact us.
An email regarding this was sent to you at
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Posted By: profuse007
Date Posted: September 23, 2005 at 10:58 PM
first of all, that sounds pretty obsure for them to do so. your tone of words will not work if youre trying to dispute this matter, you seem too hostile to even converse with.
call or email and speak at a professional level so they can understand waht the hell you need. there are a lot of sellers on ebay that sell DEI products and it goes through.
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Houston,TX
"The two most common elements in the universe are H+ and stupidity" (Ellison).
Posted By: OmarR
Date Posted: September 24, 2005 at 1:08 AM
I went through this same ordeal about 9-10 months ago. I had bought an Avantguard 4 off of Ebay, and never got around to installing it. So I put it back up on ebay, only to have DEI cancel my auction. I saw other people selling AG4's, Solaris, etc...so I kept changing things, such as deleting pictures, phrases, etc. Each time, it got cancelled. I finally had my account suspended. I had to go though ebay procedure to get un-suspended. Afterwards, I started bookmarking and following different DEI/Clifford auctions. Some would get cancelled, some wouldnt. There was no rhyme or reason as to why some weren't, and some were. In the end, I just kind of thought that DEI had a team of Nazi's following up on auctions, and maybe sometimes they slacked off, went on vacation, etc. and they ended up missing some auctions. Who knows. I see the issues regarding warranties, but you would think a standard "Please take it back to your authorized dealer for diagnosis" message would fix those problems. On a semi-related note, California 49th district congressman Darrell Issa owns DEI, and he is a strong arm crook. That should explain alot about DEI and its tactics.
Posted By: Integrity
Date Posted: September 24, 2005 at 3:57 AM
Well I apologize to some of you if I have offended anyone; I have been professional towards them and EBay. My reflections of my anger posted hear does not reflect on how I carry myself. But what am I to do folks things like this will anger anyone, eBay does not want to get involved but then again there banning me for no reason because I have followed there VERO program rules. DEI has a monopoly on eBay and only want there dealers to sell the products this is clearly wrong and violates your rights as a property owner. I have been calling around different attorneys hoping to end up with a resolution I work very hard for my money I am not as wealthy as some of you. So I take pride on how I spend my money and DEI has clearly robbed me this alarm has cost me with install close to 1g. I wished there was an auction site that didn’t have such a complexity on things.
Oh can an admin please contact me if there’s any way they can assist me with allowing me to sell my item thru here. For some reason the buy and sell section does not allow me to post anything.
Not to discourage anyone but this is a sole reason why I will never ever buy a product associated with Directed Electronics ever again, there customer service skills lack and or if any is non existent there is no technical support except what they tell you please contact your dealer if they messed up the install. Come on enough of this poor business approach strategy.
Posted By: kgerry
Date Posted: September 24, 2005 at 2:10 PM
to play devils advocate here... the reason a lot of you "posters" find DEI's customer service and tech support lacking is that they assume (rightly so) that their products are only being sold to and installed by trained "professional installers" so why would they hire a team of telephone personnel to explain to you how to find your ignition switch harness and what wire goes where.... as is claimed repeatedly in their install guides etc. the product is only meant to be installed by DEI trained professional installers.... and we dont phone them all the time asking stupid questions...... in my 6 YEARS as a DEI dealer i have only had to call their tech support number once!! and we are talking about literally thousands of installs..... ------------- Kevin Gerry
Certified Electronics Technician
MECP First Class Installer
Owner/Installer
Classic Car Audio
since 1979
Posted By: Autoobsession
Date Posted: September 24, 2005 at 2:17 PM
Jl Audio and Alpine did the same thing to me. I owned the product and took my own pics and they still made me take it off. I dont get it either.
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Posted By: jcman311
Date Posted: September 24, 2005 at 3:55 PM
In order to post in the buy and sell forum, you have to have 50 posts. At least thats what I read.....
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1994 Mercury Grand Marquis
Alpine Audio
Posted By: kgerry
Date Posted: September 24, 2005 at 3:57 PM
actually you may own the product but i dont believe you own the right to the image.... any lawyers here correct me if i'm wrong, but i believe no one but them has the right to display an image of their products....... i dont see how else they could pull an ad for something being sold used.... unless you had used an image (picture, etc) of the product in question..... ------------- Kevin Gerry
Certified Electronics Technician
MECP First Class Installer
Owner/Installer
Classic Car Audio
since 1979
Posted By: Integrity
Date Posted: September 24, 2005 at 9:41 PM
kgerry with all due respect the entire reason that this problem began is rightly so because there so called professional installer dealer called Interstate electronics of Hazlet NJ installed it wrong.
I had originally purchased a viper 690xv had it installed in my 02 altima from the minute this alarm was installed I had problems so I had to continuously take days off work so I can have at the time my only means of transportation fixed the car sometimes wouldn’t start at all the system caused short outs I called DEI and complained they brushed me off and told me to pay another $85 dollars to have it reinstalled.
well I did worked fine then problems again so the dealer told me to pay them $100 bucks to upgrade to 791xv which I did and had the dealer charge me $200 to install which by the way when I called DEI and told them this they agreed with the dealer so I had no choice at the time.
it worked ok then had to get rid of my altima cause wanted an suv so I got a 04 explorer had the alarm installed not only did they forget to install 3 wires they cut my brake sensor cable at 2 locations making the sensor to not work properly my brake lights would sometimes work and other times flash and then go out got pulled over twice and the same night driving back with the kids nearly avoided and ended up in the ditch because my brake lights malfunctioned. My alarm sometimes would start the car other times it wouldn’t other times it would cause the car not to turn on at all not even with the key itself starter kill went into effect. anyway dei sent me out a new unit after I took the alarm out so now i have a new unit but original wiring and wish not to have it this alarm installed anymore that’s why i want to sell it cause im done with DEI products and service. So much for professionals.
Posted By: Integrity
Date Posted: September 24, 2005 at 10:04 PM
Yeah but it has to be installed by DEI Dealer with there certified professional installers LMAO. So I see it as both at fault the dealer also represent DEI because they are one of there dealers. oh yeah still no word on ebay oh and did you know that ebay does not post there phone number I had tos earch for it on google and even when I called the Suspension VERO program team only communicates via email how can you run a million dollar company and not have some sort of phone support boggles me. Corporate America becomes very interesting heck I should start a crook as company.
Posted By: kgerry
Date Posted: September 26, 2005 at 10:51 AM
the whole point of the post (before we got off track DEI bashing) was that they wouldnt allow you to advertise the product on Ebay.... and as i mentioned the only forseeable way any company (DEI, Alpine, JL, etc) could prevent you from advertising a product you own personally and were selling personally (not as a dealer) would be if you used a picture of the product...you want to look into whether or not this was the case.... it may simply have been a case of you using their products image or logo, which they will have copywritten and own the rights to..... the majority of the gripes i hear on this forum are not from DEI dealers but from guys who have installed the product themselves and had issues... or guys who had it installed "professionally" and gotten a butcher job ( i empathize with you guys, trust me )... you can jump on me with both boots if you want, all i'm saying is i've dealt with many different brands over the years (Crimestopper, Code Alarm, etc, etc) and i find DEI to be one of the best companies for support (dealer support , not end user retailer consumer support...this should be supplied by the dealer) ------------- Kevin Gerry
Certified Electronics Technician
MECP First Class Installer
Owner/Installer
Classic Car Audio
since 1979
Posted By: iskidoo
Date Posted: September 26, 2005 at 11:00 AM
Yeah DEI makes it easy for an experienced owner/operator to become a dealer and expects that training and experience to represent it as a company. Unfortunately, they don't have any control over the inexperienced installers that the individual dealer may hire. These guys are installing under the DEI "professional installer" cloak that the dealer has attained and making a bad rep for DEI. As for the ebay thing. Have you tried selling it without pics and asking potential buyers to email you for pics. Not sure but maybe that would be allowable. Yet even the listing itself may be infringing by using the Viper(R) or DEI(R) registered trademark names anywhere in the text.
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Steve G
Posted By: Integrity
Date Posted: September 26, 2005 at 6:25 PM
I have given up dude because I dont have time for all the burocratic bs between myself,dei,ebay and i continue to remain banned from ebay wooohooooo. for some rules they made that I followed. :~) when will someone else make an aution site that doesnt have all these stupid rules
make it something like garbagepile.com or EABS.com Electronic Auction Bidding System some you know stupid name
Posted By: OmarR
Date Posted: September 26, 2005 at 6:36 PM
kgerry wrote:
the majority of the gripes i hear on this forum are not from DEI dealers but from guys who have installed the product themselves and had issues... or guys who had it installed "professionally" and gotten a butcher job ( i empathize with you guys, trust me )... you can jump on me with both boots if you want, all i'm saying is i've dealt with many different brands over the years (Crimestopper, Code Alarm, etc, etc) and i find DEI to be one of the best companies for support (dealer support , not end user retailer consumer support...this should be supplied by the dealer)
For the most part, I completely agree with you that some DIY'ers have botched an alarm install, and then blamed the product itself. I also believe that even more DIY'ers have probably sucked it up after a botch install, and paid even more to have it professionally installed. ("more" meaning fixing the car PLUS installing the alarm) I am a DIY'er with limited experience to some DEI and older Clifford products. I have installed several alarms, window modules, and sunroof modules, all in my personal cars or cars of friends. I would NEVER dream of calling up DEI and asking them for tech help. I am NOT an authorized dealer. In other words, I leave them alone and I solve my own problems. But by the same respect, If I want to sell (on ebay) that Clifford Avantguard 4 that I never got around to installing, then I think DEI should leave ME the f@ck alone, too. They got their money. And I think this is the premise that this thread started with. I completely disagree with someone whining about "I am not an authorized dealer and DEI wont give me support". You bought it used, now deal with it. BUT....I COMPLETELY AGREE with someone complaining about selling a used working product that they do not want to use for whatever reason (sold the car, etc), and then having DEI step in and saying that you have trampled on their rights.
Posted By: swamprat323
Date Posted: September 26, 2005 at 6:56 PM
so put it up on eaby with out a pic. most peole dotn care what it looks like and most people know what it is anyways.
Posted By: neilfrombestbuy
Date Posted: September 27, 2005 at 4:32 PM
craigslist.com is your friend 
Posted By: gcorrea
Date Posted: September 27, 2005 at 10:11 PM
well i was over at directechs getting some info on a 05 malibu i needed and saw they had a forum(boring).anyway, some guys(dealers) were complaining to dei about how cheap people can get dei products on ebay. whether used or new, and they were urging dei to investigate the situation or they would consider dropping their dei line. maybe this is what sparked ebays attention, because ive always seen alarms and other dei products(used or new) being sold on ebay. thats why people use ebay, to get a good deal, or get screwed, seen that too. anyway dei promised to take action against the people selling them and ebay for allowing them.
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gcorrea
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