best buy’s work order
Printed From: the12volt.com
Forum Name: Car Security and Convenience
Forum Discription: Car Alarms, Keyless Entries, Remote Starters, Immobilizer Bypasses, Sensors, Door Locks, Window Modules, Heated Mirrors, Heated Seats, etc.
URL: https://www.the12volt.com/installbay/forum_posts.asp?tid=83239
Printed Date: May 03, 2024 at 10:49 PM
Topic: best buy’s work order
Posted By: bigjeff42
Subject: best buy’s work order
Date Posted: September 22, 2006 at 11:32 PM
i am an installer at best buy, formally at circuit city. yesterday i was putting a alarm in a car (06 sentra) id say fairly easy, im just learning alarms. well the shop manager comes and gets me out the car because i didnt write the presets of the factory radio down. is this a standard procedure at other shops.i really dont understand how the presets affect anything.
Replies:
Posted By: auex
Date Posted: September 22, 2006 at 11:52 PM
Yes that is pretty standard. So is setting the clock. It is about customer satisfaction.
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Certified Security Specialist
Always check info with a digital multimeter.
I promise to be good.
Tell Darwin I sent you.
I've been sick lately, sorry I won't be on much.
Posted By: bellsracer
Date Posted: September 23, 2006 at 12:42 AM
It also lifts the liability from the shop and more importantly you. If the customer were to complain about anything, if you don't have documentation of the various settings/conditions, then it's your hyde that they'll have. Full documentation gives you a shield so that if they complain that the settings are bad, you can say here is what it is and if it isn't that, then the customer messed with something and screwed it up.
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Never send your ducks to eagle school.
The difference between ordinary and extraordinary is that little extra.
The 3Ls of life: Learn from the Past, Live for the Present, Look to the Future.
Posted By: Fastlearner
Date Posted: September 23, 2006 at 12:42 AM
Yeah when doing anything i just write them down just to keep the shop manager off my back. I know that doing an alarm doesn't need the radio taken out most of the time but should do it anyways.
Posted By: extreme1
Date Posted: September 23, 2006 at 10:34 AM
I'm sorry, you were installing an alarm and he was freaking out about radio presets?
Cry me a freakin river.
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Shaughn Murley
Install Manager, Dealer Services
Visions Electronics
Red Deer, Alberta
Posted By: bigjeff42
Date Posted: September 23, 2006 at 1:20 PM
well what wized me off was i was underneath the steering wheel, and i get pulled out cause of the presets on the radio.i just feel best buy puts too much emphisis on minute things. presets,no drop-offs,and if the rear defoggers works. bb isnt anywhere near what circuit was when i was over there.
Posted By: xscash
Date Posted: September 24, 2006 at 6:49 PM
bigjeff42 wrote:
well what wized me off was i was underneath the steering wheel, and i get pulled out cause of the presets on the radio.i just feel best buy puts too much emphisis on minute things. presets,no drop-offs,and if the rear defoggers works. bb isnt anywhere near what circuit was when i was over there.
well, it seems thats because your not responsible for the problems. when a customer comes back with a problem that already existed....but you didnt notice,....and now the shop is responsible for the fix, well that cost the company money. i bet if they docked your pay for the fix of the problem.....then you wouldnt be complaining here, you would be posting advice "check everything when a car comes in or it could cost you money" you should be installing like this is your own bussiness, and remember...there is always someone looking for something for nothing ------------- expandable sound
south of boston
Posted By: gpgtp00
Date Posted: September 24, 2006 at 8:22 PM
...there is always someone looking for something for nothing
damn if that isnt the truth!
Posted By: Ravendarat
Date Posted: September 24, 2006 at 8:42 PM
extreme1 wrote:
I'm sorry, you were installing an alarm and he was freaking out about radio presets?
Cry me a freakin river.
I was thinking the same thing and I AM a shop manager/lead tech at Future Shop/Best Buy. Some guys need to just relax a little bit. Even if they did come back and blame me for changing their Radio presets, Ill just go back and change them. What a joke. ------------- double-secret reverse-osmosis speaker-cone-induced high-level interference distortion, Its a killer
Posted By: stang351w
Date Posted: September 24, 2006 at 8:53 PM
gtgtp00 i agree with your statement, i installed a remote starter one day and later that day the customer called and was complaining because her tire was flat and blamed it on me in the shop (leaving something on the floor) i was lucky because i did a vehicle inspection befor i got to work and the floor was swept up after each job. but without that pre-check, i would have been buyin this lady a new good year for her escape.
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Tri County KustomZ
certified installer
Posted By: captainzab
Date Posted: September 24, 2006 at 9:46 PM
Whats even better is taking out the battery, and having the radio lock when the battery is put back. And the customer not knowing the code to unlock it. <--- ehh, not my fault.
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Note: You Always Dont Get What You Pay For.
Posted By: thepencil
Date Posted: September 25, 2006 at 10:43 AM
bigjeff42 wrote:
i am an installer at best buy, formally at circuit city. yesterday i was putting a alarm in a car (06 sentra) id say fairly easy, im just learning alarms. well the shop manager comes and gets me out the car because i didnt write the presets of the factory radio down. is this a standard procedure at other shops.i really dont understand how the presets affect anything.
**EDITED - profanity not allowed** ------------- Be careful whose advice you buy, but be patient with those who supply it. 
Posted By: 97gss
Date Posted: November 08, 2006 at 10:24 AM
stang351w wrote:
gtgtp00 i agree with your statement, i installed a remote starter one day and later that day the customer called and was complaining because her tire was flat and blamed it on me in the shop (leaving something on the floor) i was lucky because i did a vehicle inspection befor i got to work and the floor was swept up after each job. but without that pre-check, i would have been buyin this lady a new good year for her escape.
Got one even better. Guy comes in when I worked at Circuit and gets a radio put in. Comes back later that evening saying we put a nail in his tire and wanted it fixed. My manager promptly looked in the bed of the truck(which we looked in before we worked on it) and told him his problem is from all the nails he had laying in the bed, not us. He had around a 5lb box of nails on the bed and half of them scattered all over the place.
Posted By: Mike M2
Date Posted: November 08, 2006 at 11:59 AM
We are strictly Expeditors, no retail whatsoever. We have over 30 installers and work with over 130 dealerships on the east coast. Our invoices have half page section on the bottom just for check in and check out of the car. Now we don't go as far as radio presets(mainly because we don't install radios) but we do a complete walkaround and chaek all fuctions. I have had the walkaround reveal dent's and scrapes many times, something that's out of the ordinary on new cars. I bet the walkaround has saved me thousands of dollars.... ------------- Mike M2
Tech Manager
CS Dealer Services
Posted By: green6767
Date Posted: November 09, 2006 at 10:03 AM
I guess thats one of my perks from working at a dealership, I get to work on the car before the customer has even owned it yet! I still do the walk around, but its tough to find anything wrong with a car that has 0 miles and all the plastic is still on it.
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Shaun, we are the same height, that is neat!
12V Installation Technician for Honda, Dodge, Chrysler, Toyota and Jeep.
Posted By: thepencil
Date Posted: November 09, 2006 at 2:24 PM
I had a good point to this post a while back before it was deleted. I added one colourful word to compliment the rest of my point, it was then removed. The system must have been overwhelmed by it and simply deleted the post to protect the internal circuitry. Anyways, I can recall what I wrote, but it must have been pretty good.
It’s not standard procedure to write down preset code at any shop. It’s one guy telling a new guy indirectly who is in charge of the ship. It is simply saying he runs a tight ship around here. What is standard procedure around many places is a Captain who has people skill, and simply talks to the customer and letting them know what will happen when power is disconnected. If they want, the preset station will be restored the way they have it. Most customers less than the age of 60 years old couldn’t care less. That kind of stuff will save you hours of aggravation when you have to learn how to program the preset station when simply all you have to do is ask first. Again, people skills cannot be taught, but rather improved through age for those who process it.
------------- Be careful whose advice you buy, but be patient with those who supply it.
Posted By: cntrylvr79
Date Posted: November 11, 2006 at 10:49 PM
Like soldering wires for remote starts, seat covers and fender liners on all cars, properly filling out paper work, etc etc. I've seen more than my fair share of failed remote starts and alarms because the installer decided to butt connect a starter wire together or resistors/diodes. Ahh at least I've gotten more than one of them fired. YAY me.
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Cause I'm So white and nerdy...
First Class Certi-fried installer
Posted By: Chris Luongo
Date Posted: November 12, 2006 at 9:41 AM
I made a big response here last night. Where has it gone?
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