whats up with directed tech support is no

im having a couple issues on a automate am7 alarm and remote start. i tried like crazy to find a phone number today. nothing at all. i did hack into the directed tech site though. anyway, i need to talk to a pro. i was impressed with bulldog security's tech line. im missing something when it comes to directed. please someone clue me in.

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owner of
Motion Marine & Car Audio
the florida keys

It would probably help if you listed the problems you are having with the system. More than likely someone here can give you the answers you need. I have found that this site provides the absolute best support you can get. And you do not have to be a dealer of any brand to get it.

In my opinion, the DEI tech line is the worst...it sucks. You got to wait on hold for EVER....meanwhile your getting NOTHING done.

Like Twelvoltz says.....ask us here, you'll more than likely get the help you need.

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Hey now I beg to differ with you KarTuneMan...  You are right on one point it does take FOREVER for a real person, but I have to say as having been a consumer I did not appreciate the wait I had to take for something that would have taken me half the time to do! I think that if a person specializes in a perticular product the company who ever it is should give the dealers a privet line to get tech support if not it is not worth selling.

sorry just my opinion

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livewire

live2wire65 wrote:

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Hey now I beg to differ with you KarTuneMan...  You are right on one point it does take FOREVER for a real person, but I have to say as having been a consumer I did not appreciate the wait I had to take for something that would have taken me half the time to do! I think that if a person specializes in a perticular product the company who ever it is should give the dealers a privet line to get tech support if not it is not worth selling.

sorry just my opinion

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Ummm, I don't really understand what you are saying there my friend. Can you simplify it for me?

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actually Direct tech support IS A PRIVATE LINE... it is not available to gumbies off the street or DIY-ers... these are the people that pollute the system for the authorized installers who actually do need help....

having said that, in the 6-7 years i've been an authorized dealer i think i may have called into tech support TWICE... both times being looked after right away.....   Directed assumes the people they authorize as dealers already know what they are doing.....

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Kevin Gerry
Certified Electronics Technician
MECP First Class Installer

Owner/Installer
Classic Car Audio
since 1979

Hey, dudek38, I see that you're the owner of an install shop.

If you are an authorized retailer of DEI products then please talk to your rep and he'll set you up with a 1.800 hotline to Directechs support.

If you aren't an authorized retailor fulfilling a minimum purchase requirement then I'm sorry to say that you can't access that service. It's reserved for pro shops. However, all their owners manuals are available for public download.

DEI doesn't provide support to individuals because their products are not to be sold over the counter with the exception of a few base models for DIY's which can be found at Circuit City, etc.

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Prepare your future. It wasn't the lack of stones that killed the stone age.

I sell dei products without the quarterly requirement and my distributor filed paperwork with dei to gain access to the dealer support line. It took a little phone time to make it happen, but it proved to be worth it the couple of times we needed it.

Not to pick a fight but directed could careless who sells or installs there equipment as longs as they maintain quartlerly requirements. They had sold to a local shop in my area for many moons and its amazing the crap these guys turned out. They were a "authorized viper dealer" for a long time, it has turned into capital in my pocket for doing repairs as now there is only 1 dei "dealer" in my area and they aren't anything special. And yes dei was informed on several occasions by customers of the problems they were having, the shop owner just wrote checks to customers when they damaged their cars to try and smooth things over...

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Not the greatest way to do business... on DEI's part or the shop owners...   as far as the tech support goes, I worked for an autherized shop for a while , and call about twice also.. waited for EVER .. but they did try to work through the probem.. after a bit I just figured it out on my own...   and your right, dei doesn't care who is installing or sell ing any more.. as long as they make their requirments...   Sad isn't it.. Used to be a GREAT company....

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Tire Proz Stillwater Mn
High End Restyling and Comlete Repair

Let's not generalize based upon one scenario. You can't blame DEI nor Astrostart nor any other company for havoc caused by uninformed or untrained techs. It no way degrades the product but rather the reputation of the install shop. Some guys aren't meant to install no matter how hard they convince themselves. Whether it's Autostart or DEI,  there's a limit to their tolerance for guys ruining the product's rep by turning customers cars into rolling barbeque machines.

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Prepare your future. It wasn't the lack of stones that killed the stone age.

I call DEI tech support all the time. I'm an authorized dealer. They are helpful sometimes, other times that are just trying to get me off the phone.  I only call with serious matters.  I do know that they get tons of phone calls from installers who cant use relays, have no idea what a diode is, etc.......   I've learned that this site provides excellent technical support.  Sometimes resorting back to the basics will solve your problem. 

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David

MECP Basic Installer Certification

i tried to reply to kgerry's response earlier. i was say that its not a good way to do business. what about the small shop whos sells an occasional alarm or other dei product. plus, at least be there for your authorized dealers! plus there's no way their support line can really know all those products. its nice to talk to an expert on they're products, i dont care how good you are. i also agree that the dealers should have vast knowledge of the dei product install. i myself can do anything or install anything because im resourceful, if i cant figure it out the tech line is always next. anyway, i figured my remote start problem out. and eventhough the automate am7 is nice, i wont be selling anymore, because of the way dei does business. its all about the numbers to them which is easy to see. ultimately bad for business, we'll see

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owner of
Motion Marine & Car Audio
the florida keys

dudek38 wrote:

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i tried to reply to kgerry's response earlier. i was say that its not a good way to do business. what about the small shop whos sells an occasional alarm or other dei product. plus, at least be there for your authorized dealers! plus there's no way their support line can really know all those products. its nice to talk to an expert on they're products, i dont care how good you are. i also agree that the dealers should have vast knowledge of the dei product install. i myself can do anything or install anything because im resourceful, if i cant figure it out the tech line is always next. anyway, i figured my remote start problem out. and eventhough the automate am7 is nice, i wont be selling anymore, because of the way dei does business. its all about the numbers to them which is easy to see. ultimately bad for business, we'll see

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Very well put. You ARE just another # to them...you are not truley a customer, you are simply another piece of meat to feed the machine.

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