2002 vw gti immobilizer lock out

The car is in lock out mode, which doesn't allow the engine to turn over.  The customer had a remote start installed at another shop a few months ago.  He doesn't drive it every often maybe once every 2 weeks if that, and he noticed that sometimes his remote starter wouldn't start the car.  So I'm thinking they used a ring instead of cutting the immobilizer, the proper way.  So he would try and remote start the car it wouldn't turn over so then we would use the key, and it still didnt turn over.  Now even with the original key the car will not turn over, I'm thinking the immobilizer is in lock out mode.

How do I reset the ecu and get the car running again.  I've tried disconnecting the batteries and touching the (+) and (-)  to discharge anything in the capacitors.  We've let the car sit disconnected overnight.  We tried changing to a new battery.  Nothing seems to work.  I don't have Vag-com nor do I have access to one.  The car is stuck in the guys driveway.  Btw the car is completely stock excepted for a chipped ecu which was installed 3 years ago.   What can be done?

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DTS Performance
St Petersburg, FL

Is the security flashing or stuck on? I am assuming that everything powers up just no vroom vroom. Man I hate VW's biggest pain in the but to install.

Also I know it sounds trivial and you may have already thought of it, but have you checked the starter kill hook up or the relay?

The security light just flashes, but yea everything power ups and it even cranks.  It just doesn't turn over.  I am all out of ideas.

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DTS Performance
St Petersburg, FL

Sounds like a towtruck and dealership deal to me. That is the only way to unlock the computer I can think of. Man that sucks. Not to mention you may have to remove the remote start. But who knows it may not be the remote start it could be something else.

I am such a jerk but I have to ask it's not out of gas is it? Sorry I had to do it.

I know with the prior description of the problem your right it's locked out and I feel your pain. Sometimes there is just nothing you can do.

Yeah, it does have gas.  I've already took out the remote starter, to uncomplicate things.  Still stuck though :(

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DTS Performance
St Petersburg, FL

Man I know that sucks. I hate it when I can't fix something. Every once in a while it's just out of your reach. Was the transponder wired like you thought though? Also was the remote start install a hack job? Just wondering if you still think that is what did it.

Got news for you, mustard VW pull that factory immobiliser trick all the time here, suggest unlocking with key in driver's door or factory remote, whats iro nic is sevice code 0000 kills factory alarm and possi bly immob! God luck.

Sorry about sudden dyslexia I was thinking of a word starting with a b that almost rhymes with mustard, also good luck not god luck

I already tried unlocking through the drivers door, this actually disarms the factory alarm.  But still doesn't effect my current situation.  Anyone with Vag Com out there willing to help me out?  Located in Western Nassau County NY

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DTS Performance
St Petersburg, FL