problems w/ telematics cl 100

Hey all, I wonder if I am the first one to notice this.

I got the Audiovox Telematics CL-100 installed in my 2007 Tahoe today. When I went to call the 800# to start the car, there was NO ANSWER, NO AUTOMATION, NOTHING. I called the Customer Service Number for Seaguard Electronics, 800-705-8765, and a woman picked up, and said, "Yeah, that system is down." After just dropping $200 for this part, I got a little angry with this woman. She said she doesn't know how long it will be down for, and if it is even ever coming back on line. She said the hardware finally failed, and they have NOT even looked at it yet!

I then called Audiovox, at 1800-371-7725, and spoke to a "Jay" there. He confirmed with me that, yes, they are aware that the system is down. So let me ask you this, how does a dealer sell me the product when it doesn't even work?

I left the phone numbers so anyone else who is wasting money on this system can call and #$#$ like I did.

Paul

New York

Twelvoltz wrote:

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I am also curious to see what others have to say about this. I have been reading about the CL100 for some time and was going to order a system for one of my own vehicles to try it out. However when I went to the website for the company (satronics) it looks like a page that is no longer in service and did not want to risk purchasing the unit until I could verify the company was still in business.

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Yeah, Satronics is not the company anymore. Its seaguard.

**** UPDATE ****

I just called the number to start the truck, and the SYSTEM IS BACK UP !

If you want to hear how the system works, the number is 800-495-7677.

Their customer service number is 800-705-8765.

I called the number, put in my access codes, and the truck started up in about 3 minutes!

Thank god it works.

Paul

pablo422, I just bought the cl100 a few days ago and will install it with the Audiovox APS997 in a week or 2.

Do you have the fax number to fax the activation form to them? The number that is on the form that came with my unit is no longer in service, and I would like to get it activated ASAP.

Thanks

y2kmental wrote:

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pablo422, I just bought the cl100 a few days ago and will install it with the Audiovox APS997 in a week or 2.

Do you have the fax number to fax the activation form to them? The number that is on the form that came with my unit is no longer in service, and I would like to get it activated ASAP.

Thanks

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I don't have the number to fax it to, but try their customer service # : 800-705-8765.

And BY THE WAY, the remote start system is DOWN AGAIN. I tried calling the access number this morning, and the system was NOT PICKING UP. I called customer service again, and they don't seem to care. They said it was an old system, and they will TRY and get it back up! ! ! I paid $200 for this upgrade!

Paul

pablo422 wrote:

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y2kmental wrote:

pablo422, I just bought the cl100 a few days ago and will install it with the Audiovox APS997 in a week or 2.

Do you have the fax number to fax the activation form to them? The number that is on the form that came with my unit is no longer in service, and I would like to get it activated ASAP.

Thanks

I don't have the number to fax it to, but try their customer service # : 800-705-8765.

And BY THE WAY, the remote start system is DOWN AGAIN. I tried calling the access number this morning, and the system was NOT PICKING UP. I called customer service again, and they don't seem to care. They said it was an old system, and they will TRY and get it back up! ! ! I paid $200 for this upgrade!

Paul

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I just gave them a call. It is funny to hear their apathetic attitude over the phone.

For reference, if any one needs it, here is their fax number that you can use to active your system.

Fax: 619 839 3780

And here is a link to the form that needs to be filled out

https://movinondealers.com/carlink.html

Regards

More updates on this . . .

I called my dealer, Car Tunes, who has ben excellent through all of this by the wayy. I have been using them for 16 years. They said they would remove the part and give me a refund. They called their dealer, who called me. This guy was the area rep for Audiovox, who sells the CL100. He was the nicest guy, and could not believe the lazy attitude that seaguard (the company that runs the service) had with me, and the actual things the company told me, like "the system is up and down", or the best one he loved to hear, "its an antiquated system"

He wanted to look into it and get back to me, but I told him I want the refund. I figured nothing would get done unless someone lost money on this thing. I have the box and all the paperwork, so the dealer can re-sell it anyway.

What really sucks is that I wanted a DEI system, and went with an audiovox because of this stupid part!

Paul

NY

pablo422 wrote:

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More updates on this . . .

I called my dealer, Car Tunes, who has ben excellent through all of this by the wayy. I have been using them for 16 years. They said they would remove the part and give me a refund. They called their dealer, who called me. This guy was the area rep for Audiovox, who sells the CL100. He was the nicest guy, and could not believe the lazy attitude that seaguard (the company that runs the service) had with me, and the actual things the company told me, like "the system is up and down", or the best one he loved to hear, "its an antiquated system"

He wanted to look into it and get back to me, but I told him I want the refund. I figured nothing would get done unless someone lost money on this thing. I have the box and all the paperwork, so the dealer can re-sell it anyway.

What really sucks is that I wanted a DEI system, and went with an audiovox because of this stupid part!

Paul

NY

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Dec 25 2007 UPDATE:

I went back to the dealer. I had the part removed, and $180 credited back to me. He understood why I did it. If no one lost money or complained about this, I'm sure nothing would be done about it. I hope they resolve this for the rest of the installers and end users.

Paul