Customers and the funny things they say

I get alot of strange warranties. I had a guy claim that after I installed a R/S His car now makes a grinding noise when he makes right turns. I drove it and it was fine, then he went for a ride with me, and it was still fine. I pulled ovewr and let him drive, and sure enough, it made a grinding noise. After a couple of minutes of trouble shooting, we discovered that it wasn't his car making noise, it was scar tissue rubbing against shrappnel in his shoulder that he aquired in viet nam. My warranty doesn't cover that tho.

One time I was taking off a dash in a car and half a pound of weed fell out of it. I gave it back to the owner, and he quickly blamed it on his wife. I don't care if a guy smokes pot, but what kind of man is gonna sell out his own wife?

My favorite one is a loose wire. Everything is a loose wire. For instance here are some that i heard. "My amp cuts out after i turn the volume up, I think its a loose wire". "The display on my radio goes in and out i think its a loose wire". "My cd player skips, I think its a loose wire."  Everything is a loose wire. Boy do I wish.

My brother inlaw is a awsome mechanic in florida. One day he had a customer come in with a car that would occasionaly run like crap (no power and seem like it was missing) he goes to take it for a test drive and stereo almost busts an ear drum.. 1st thing he does is turn off the stereo (4 15's and about 2k watts) he finds no problem.. dude comes back the next day with the same problem. this time brother inlaw rides with the guy. dude cranks the stereo and low and behold the car runs like crap but only with the system cranked...  The problem was a knock sensor in the engine was sensing the bass in the stereo and retarding the ignition...

Funny stuff!

Fastlearner wrote:

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My favorite one is a loose wire. Everything is a loose wire. For instance here are some that i heard. "My amp cuts out after i turn the volume up, I think its a loose wire". "The display on my radio goes in and out i think its a loose wire". "My cd player skips, I think its a loose wire."  Everything is a loose wire. Boy do I wish.

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ive gotten a few whoppers. i did an alarm install on some pos 86 blazer, dude comes back 2 weeks later saying the little stick on antenna broke his windshield.

I had lady come in once with a Kenwood KDC2023 complaining that after her brother the auto electrician had installed it, it would cut out when the volume was turned up making a squeeling noise, upon inspection I discovered he had wired up all the speaker negatives together and grounded them.   DUH!!

Needless to say there wasn't any warranty on that product LOL

I've aways intalled my own stuff but I don't have the time/the place/tools/wife won't let me/give some else an chance.

No I didn't try to install it / no its not blown / don't understand was working when hooked it up before.

You need a bracket/sleeve to hold the deck?

Yes, I've got all the parts.

My buddy can do it for half the price.

I want the best you've got, for half price/free.

I'm building a show car, and will put your sticker on 89 rust bucket if you sponsor me.  The other shop will do everything for free, and don't want me to go to any shows.

I can get a better deal from your distributor than you can.

I thought I would give you the opertunity practice on my car for free. You can always use more experience.

I want the professionally installed, can you recommened someone?

My buddy told me ......

junior40er wrote:

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can we post of storu\ies where customers had really messed up/nasty cars? or is there a thread for it or what? I got plenty of those.

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Benji999 wrote:

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junior40er wrote:

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can we post of storu\ies where customers had really messed up/nasty cars? or is there a thread for it or what? I got plenty of those.

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Knock yourself out, I was hoping we could all get a laugh when I started this thread. I'm sure others can add to that category too.

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I do Tech Support for AAMP of America (Stinger, Sound Quest, Peripheral, and Bestkits/Harnesses). I have gotten my share of calls and funny stories. i installed for 8 years and figured it was time to get out from under the dash of cars and helping other with my knowledge. anyways........

Consumer: I bought one of your distribution blocks part number @#$*&%. I hooked all the wires up but im not getting any power.

Me: OK, what size fuse did you install and is the fuse blown.

Consumer: Fuse? The Package didnt come with a fuse.

Me: You will need to get a fuse for this  to work properly.

Consumer realized he made a ddeerrr call and hung up the phone.

I installed a remote starter on a jeep cherokee, in which most of you know its a very basic vehicle to work on. I intstalled it for a much older gentlemen, maybe in his late 70's. He calls me up 2 days after I install it and says his winshield washer quit working and the remote start won't let him drive the car when he uses it. After a few questions he said he can drive it only if starts it with his key. Uhh ok, bring it by and I'll see whats shakin'. He stops in apparenntly when I showed him how to use it his mind was wandering somewhere else he thought you could just remote start it and drive off without keys. easy fix. But after I showed him this he was embarassed so he starts yelling yeah well you wrecked my windshield washer, you burned it up thats what my mechanic said. Needless to say it was an easy fix the guy had been mixing his winshield washer 1/2 way with water and it was frozen!!. good mechanic.

I installed a compustar 2 way pager on a 03 ram, another easy one. customer likes gadgets so this was right up his alley, although he did not read up on how to use all the functions.  He came flying in about a week after the install complaining his gas mileage was terrible ever since the remote start was installed. I explained that it really has nothing to do with how the vehicle runs. I explained it will go through a little more fuel because your letting it idle for 20 minutes before you drive but he said no way, I am going through a 1/4 of a tank a day!!! Again an easy fix he had programmed it to start every 3 hours..........He didn't say a word when he picked it up and I told him what it was.

05 toyota land cruiser, I put a remote start on. Customer came in to pick it up paid bill and sat in the parking lot for about 20 minutes. He comes back in and says his rear window defroster wasn't working. ok. He said he would bring it in again he had to go. Well it comes back in and I went through the install head to toe, I couldn't find anything. I was lost, it was brand new and I searched high and low for an answer......Well when all else fails read the owners manual, it had a power rear glass and apparently he was checking to make sure everything worked before he left. He put the window down but not up all the way the limit switch wouldn't let the defrost kick on. He handed me another  $80 for the extra time I spent on it.......

I I had a guy tell me that I stank up his car by putting a remote start in it. This was about 3 months after the install, and the remote start worked fine the whole time. Upon further inspection, I found a shrew in one of his heater ducts. I explained to him the situation, and he promptly accused me of placing it there. A little logic and some common sense later, it was determined that the shrew proboly crawled up there to escape the fridgid alaskan winter taking place outside of the car.

I had another guy demand a refund for some 6x9s I put in his car. He said that the one on the driverside sounded terrible, and it was all my fault. Imagine my surprise when I discovered that the reason they didn't sound very good was that this guy had drilled a hole in the cone and run an 8 ga. power wire thru it when installing his own amp. I have never bitch slapped a customer, but if I were going to, it would have been that clown. Needless to say, there was no refund given.

I had a guy demand a refund after I installed a pair of 6x9s I put in his ex-cab Chevy. Somebody else had cut all the plastic and 4x6s out and originally put spacers and 6x9s back there, but it was stolen. So all I had to do was put in spacers and the 6x9s with 4 screws each and plug in the wires that were already there. The guy came back and demanded a refund because he didnt feel like I worked hard enough for the $35 I charged him for the job while I worked at BB, so its not like I was getting paid more for charging him.

had a guy with a Montero say his cd player I installed was eatting his cds. He said he had put one in, it didnt play, so he did another, and another and gave up. This was on a saturday at a full commission job so I told him that if there werent any cds he was paying for a R&R on the deck. So I pull the whole dam thing apart and sure enough, 3 cds sitting on top of the radio. Seems he was DUI the night before and kept putting the discs in the little gap left from iso-ing the deck

I installed a r/s in my girlfriends mom van and this thing is a peice of garbage, everything in it had a problem. Anyways it was the first time i installed an r/s. Got it working but then like 2 days later she asks me why is my van leaking coolant. Obvisouly it wasnt because of me it was just another problem that started happening.

my fav. thing I've ever read was actuallyfrom the12volt....just had said that a customer had came back complaining that his amp made his tire go flat ....from the vibration of the sub(s).....

sS

Today I went mobile to work on a mercury mountaineer the customer said our remote start caused the starter to go bad.  She suppossedly had 2 mechanics tell her it was the starter that went out.  Needless to say i jump started the battery and started the car with the keys fine  and I was told that you can jumpstart a car with a bad starter and the battery was brand new.

i install a system in a car that had been sitting for almost a year, he brought it right to the shop after he bought it from a guy! He comes in and tell me that a cut a hose while going through the fire wall with the power wire( after i pulled 3 different sets or 8 gauge out the same hole to run my 4 gauge), when u look at the hole it looks like a rat chewed it!then he gets mad because i didnt leave enough power wire from the distibution block so he could change the amp!

the convo went like this!

Him: well u knew i was gonna put another amp in there, why didnt u make the wire longer?

Me: from what i understood, i was gonna install the other amp, i got over $5000 in whire stock at the shop to i have more then enough wire to do my job! so the person u have installing it dont have what he needs to complete his job!

and he was really mad!

this one wized me off  and thinkin about it just wized me off again! smh damn

oh and! i bought this $1600 head unit from the Flea Market for $800! and its not sounding right,

Me: take it back

him: they dont give refunds or warranty, if u can match that price i will buy a new one from u and the rest of the system

I have a good one .

Woman calls on monday all wized off I couldn't drive my car all weekend.

Why I ask.

She says the remote wouldn't unlock my  doors.

I said the key doesn't work?

in a dumbfounded voice I never thought of that

some people shouldn't leave the house

Those are the kinds of people that have atleast 4 to 5 kids.

Ok ... check this out ...

*ring ring*

ME: Hello, Install, this is B***y

Dippy-Chick: Hi, I want to make an appointment to have a radio I bought last night installed. Do I talk to you about that?

ME: You bet. What kind of car do you have?

DC: It's a .... (blah blah blah ... I forget the details now)

ME: I can do that tomorrow. Bring it in around 2 o'clock, ok?

DC: 2 o'clock in the afternoon?

ME: ... ahhhhhhh ... welllllll ... I sure don't mean 2 o'clock in the morning, honey. I haven't even met you yet!

DC: ROF - LHMFAO!!!

ME: You ok?

DC: *Still Laughing* YES!!

ME: Ok then ... see you tomorrow AFTERNOON at 2, mmmmmmmk??

DC: *STILL LAUGHING* Ok ... see you tomorrow!

*click*

How 'bout this one ...

Don't ya dig it sooooooooooo much when a customer shows up waaaaaay late ... but you take the job in anyway. Then the frickin' customer has the brass to ask when th job will be done!!!! 

WTF??

"I'll give you a ring when it's done, pal."

as for customes that are late. i do work for the local hummer dealership and the dealer had the customer call and set up the apointment. we set it up for the next day at 9 A.M the custome shows up at 11 am like it cool and says i have an apointment i respond it was 2 hours ago i have booked over you now but i make it happen for you it is just going to take longe than planed . he droped off his hummer and went back to the dealer and complained about i gave him a hard time about being late. and the dealer called me and riped me a new *** .the guy was 2 hours late and had a problem with me having a problem with that.

Josh1979 - that is a fricking AWSOME sig line! LMMFAO!!

Here's another story ... just last week I installed a new radio in this tweaky dudes Z28 - a nice car & in good shape. Easy install, right? So, I get the job done. Mr. Tweak comes back to pick up the car an hour or so later. Tweak goes out to the car. About 30 minutes later, Mr. Tweak comes back into the shop, saying that I messed up how his steering wheel turns.

"Ummmmmmm ... dude, I didn't mess w/ the steering wheel - it isn't connected to the radio, man. All the electrical connections a made directly behind the radio."

"Well, something is different now".

"No, everything about you're steering wheel is just as it's always been." 

"Well, I'm just trying to figure out what happened ... I brought my car in here & the steering wheel worked. Now it doesn't. Can you at least look at it?"

"No - you're steering wheel works the way it is supposed to work. Dude, I just DROVE your car out of this shop. It works perfectly, man."

"Well - ok - but now it's different."

Tweak leaves the shop - but goes into the main store to talk to the salesman that he bought the radio from to complain.

The salesman calls me to ask "WTF is this nut talking about?"

I say  "Send that crazy tweaker back out here so I can Monkey Stomp his azz."

So, Tweak comes back out to the shop - I reluctantly go look at the car.

*Tweaker is spinning the wheel lock-to-lock* ... "See what I mean ... It didn't go this far before."

"Are you saying that I somehow changed the number of turns it takes to go from Full Left to Full Right?!!!"

"Well ... yeah ... I guess ... it never went this far before." *spinning wheel*

"The only way to change that is to have a Steering Rack from a Camaro Sport Coupe installed in place of the Z28 rack that came in your car, man. Even if I wanted to for some reason, there is no way I could go get the part & do the work in less that an hour - which is how long you left your car here, man."

*Dumbfounded Look From Tweaker* ... ummmmmm ...

"hmmm ... You don't know much about how cars work, do ya, man? That has positively NOTHING to do with your radio, dude. Your car works just as it always has. Take off, man."

Where's Darwin when ya need him? Some folks are waaaaay to stupid to drive.

mando2155 wrote:

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 how about this,  Lady comes in to buy a cd player.  Sell her the player dash kit harness etc.  Finish the car in about 45 minutes or so and she comes in gets her keys goes out to the car, then comes back in a minute later,  furious yelling and screaming because she never told us to remove her old radio,  but we did anyway.

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So I had this guy show up for an alarm install and added on a prox sensor.  I asked him why he wanted it and he didn't really know.  The car was not convertable and he didn't leave the windwos down very often plus his windows were tinted with metallic tint which we all know makes prox sensors freak.I tell the guy, hey lets return that sensor and we'll use that labor to do a secondary starter kill relay.

Now this is key, I explained to the guy three times that once I was done he would need to depress the lock switch of the vehicle in order for it to start.  This is so that if a a thief was able to find the alarms starter kill and bypass it, they wouldn't find this one.  He was totally cool with it and even told me several times while he sat there watching me install it how cool it was.

Next day he comes back demanding that I remove it and add a trunk pop relay for free.  Normally I would hook up to a factory trunk popper for free but not after how this guy was yelling at my employees.  After proving the guy wrong several times and him basically telling me he is gonna shoot me, he leaves.  A few days later I get a letter from the local court stating that he filed a small claims case against the company requesting all his money be refunded plus and extra $150 in punitive damages!

Needless to say he did not win but about a week later I got a call from a guy at another store saying this guy was there complaining that because of my alarm, his windshield wiper fluid didn't come out as fast as it used to and his radio reception wasn't as good.

punkbastard wrote:

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So I had this guy show up for an alarm install and added on a prox sensor.  I asked him why he wanted it and he didn't really know.  The car was not convertable and he didn't leave the windwos down very often plus his windows were tinted with metallic tint which we all know makes prox sensors freak.I tell the guy, hey lets return that sensor and we'll use that labor to do a secondary starter kill relay.

Now this is key, I explained to the guy three times that once I was done he would need to depress the lock switch of the vehicle in order for it to start.  This is so that if a a thief was able to find the alarms starter kill and bypass it, they wouldn't find this one.  He was totally cool with it and even told me several times while he sat there watching me install it how cool it was.

Next day he comes back demanding that I remove it and add a trunk pop relay for free.  Normally I would hook up to a factory trunk popper for free but not after how this guy was yelling at my employees.  After proving the guy wrong several times and him basically telling me he is gonna shoot me, he leaves.  A few days later I get a letter from the local court stating that he filed a small claims case against the company requesting all his money be refunded plus and extra $150 in punitive damages!

Needless to say he did not win but about a week later I got a call from a guy at another store saying this guy was there complaining that because of my alarm, his windshield wiper fluid didn't come out as fast as it used to and his radio reception wasn't as good.

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To Stupid TO Breath

xtremej wrote:

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Refund? I would have kindly asked him to leave and never return with no refund, period. I have people request that I don't secure their equipment when I install it, I void the warranty. Its a waste of time for the shop and its unsafe. If someone doesn't trust yor professional opinion, they should have some crack head at hack shop install it.......

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ok this lady comes in and had a stereo installed ,

She comes back a few days later "my rear defrost isnt working "

it was a escort so I thought the plug may not have been pluged in or a wire came off so I checked it . After getting ready to pull the radio out I looked in the rear view mirror . I went back to the counter and said excuse me but your vehicle isnt equipt with a rear defrost .

she responds oh that must have been my old car that had rear defrost

well I thought to myself I guess so .

one of our sales guys at BB had a man come in and as he was looking Brandon went up to him where he was standing and asked can I help you find something .

the man answered where is your GPS

Brandon answered pointing right in front of them right here .

The man disgusted says no GPS ! not navigation

Brandon this is it this is the GPS Navigation

the man insists this isnt it where is the GPS I need something to show where Im at not where Im going .

I guess you cant win with some customers .

these are great! i have two

a guy comes into my shop and asks how much for an amp. it was last years display model so i was going to sell it $200 under my cost. i explained why the price was so low and i told him that i would cover the year warranty.  as soon as i started to remove it from the display he speaks up about how he wants a new one not the display model.  there was anouther customer in the shop at the time that a coworker was helping.  i brought my customer to my desk and told him retail price. my customer changed his mind but during this time. my coworker had sold the display model for cash and that customer ran out the door not caring about his change or the receipt

i used to be an automotive technician at a jeep dealer.  a customer came in with his new jeep grand cherokee overland edition and complained of a rough ride.  i checked his vehicle up and down.  i asked him to take me for a drive. he did and showed me his concern. i could not get the point across to him that he had purchased a truck. i finally blew up and screamed "if you wanted a lexus you should have bought one!" he smiled and asked is this how you treat all of your jeep factory representatives. he now buys my dealership lunch whenever he comes by.

tragik wrote:

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I'm with you Josh1979. I would have seen that as a perfect opportunity to sell the customer into an amp, or better speakers, or an eq. Car audio is a luxury, and the customer is doing you a huge favor by giving you the chance to impress them. That guy most likely went down the street and spent his money elsewhere. He also most likely told 5 of his friends about his bad experience too. Thats five people whose money isn't going into that shop.

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Well, I must be different. I saw in that story a guy that didn't even have the money to buy both sets of speakers he was looking at.. do you think he's got the coin for an amp?

Have you ever had to deal with a customer that comes in an says 'I want the best of everything!!.. Money's no object!! I want something better than anyone else!!'

'I've got $700. I can go as high as $750 if I need to.'

Some people, you just can't deal with. The sooner you figure that out, the sooner you can get back to making money.

Jim

Well, I must be different. I saw in that story a guy that didn't even have the money to buy both sets of speakers he was looking at.. do you think he's got the coin for an amp?

He might not have the money for an amp right now, but maybe next month. With better salesmanship, the guy could have left with the speakers and then returned for the amp later. Instead, this shop lost the proffit on the speakers, which was probobly even more than the proffit on the speaker install.plus they had to take the time to uninstall the ones they had originally sold, and put the stock ones back in.

You can't deal with everyone, I know. But a little customer service and common sense would have sold this guy some speakers that he wanted from the beginning. They were already in his car for crying out loud. Whatever, Thats another potential speaker sale for me.

had a lady say we stole a picture of her kids, center console

"i usto have a cup holder", it was retractable

one couple demanded a refund becuase i left a three six mafia cd in her radio, then refused to return my property becuase we wouldn't do it

While glancing around Best Buy whilst trying to figure out what I needed to do to my system, I got to overhear a rather amusing conversation between a very good sales rep, I talked to him a lot, he knew his stuff and was good at dealing with clueless folks, and a random middle-aged Hispanic fellow and his wife.

Guy: I want the pack on sale with speakers.

Rep: The Dual's?  We have that package right here, let me gather the components for you.  (( He now proceeds to hunt around for all the pieces and a cart, stacking them all up))

Guy: I need it installed, I can't do it myself.

Rep: We can do that, it will be $80 ( or so ) for installation, plus wiring.  Would you like to buy that now, or at the time of install?

Guy: I HAVE TO PAY FOR IT TO GET INSTALLED?!  AND PAY FOR WIRES!?  DON'T YOU HAVE WIRES?!

Guy's wife:  That is rediculous!!  We come here and buy from you and you try to sneak on more charges!!!

Rep:  You don't have to get it installed here, but you will need to pay for a wiring kit no matter where you get it installed... ( He attempts to use the diagram on the back of a wiring kit to explain that power and signal doesn't float through the air via magic to the amp and subs )

Guy: I can't believe that you would try to cheat your customers!  HOW CAN YOU GET AWAY WITH THAT!?

Guy's wife:  We'll be going back to circuit city!  They won't make us pay $200 on top of the speakers!

Rep: *Blank stare*  They... Will charge you for installation... And materials...

Guy: No, we talked to them, they won't do that!!  They didn't say anything like that!!

They now proceed to walk off and I burst out laughing when they get out of sight, then the sales rep does also.  Good times.

Had a lady come and complain about her new radio, she had a nissan almera with quite a large molded in radio, so ordered the replacement panel and fitted the radio.  She didnt think i was going to take her radio tape out to put the new radio in, she thought i could put it in her 1/2 din cd holder slot.  She was then peed off cos she has a "special" feature that gave her traffic updates on her nissan radio.  I then showed her the traffic function of her new cd player and she left in a hurry.  Where do these people come from.

Another guy said since i fitted his new radio the rear speakers stopped working, so book him in do all the usual checks and find nothing, no rear speakers that i can find but thought that they maybe amplified in the trunk..  Eventually rip the car apart to see where the problem is (it was an audi with amplified speakers in the front) turns out there are no rear speakers at all. 

firelizard wrote:

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cuz I realized I'd been had - the CDIB100 is twice the price and slower than the CDIB100II - only available in the US.

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To be fair you cant really say you were had, I mean you ASKED for a CDIB100. If you had asked for a CDIB100II and had been given the 100, or if you asked what the difference was and they told you there wasnt one than you can say you had been had.

Ravendarat wrote:

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firelizard wrote:

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cuz I realized I'd been had - the CDIB100 is twice the price and slower than the CDIB100II - only available in the US.

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To be fair you cant really say you were had, I mean you ASKED for a CDIB100. If you had asked for a CDIB100II and had been given the 100, or if you asked what the difference was and they told you there wasnt one than you can say you had been had.

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i work in a small mom and pop type auto shop and one day after i had just started a man called me and said his tail pipe was over heating, when i ask him what made him think that he said was putting gas in his car and it looked hot. he never came by for us to check it though, i was dissapointed.

also a lady came by and said we meesed up her brakes because when she washed her car (after driving it to the car wash) her brakes steamed when they got wet.

I got a couple.

Years ago....did a deck and two on this guys car...can't remember what kind of car it was, but had to take alot of the dash apart. Every piece of the dash i took apart, he took into the bathroom and ran it under the sink to clean it up.....needless to say, what would of taken 45 minutes now became 2 hours. The worst part was, after i got him out of there. Went into the bathroom......there was water all over the place, he had used paper towels to wipe the parts, and then tried to flush them.

Did a deck and amp for a stripper once....opened her trunk up and found a carton of douche.....the box was bigger than her sub box.....she must of been taking on some side jobs.

And i'm sure alot of installers have run across this.....reach under the seat, and next thing you know, your hand is on a pistol.....oh, i hated that, used to put the car back together and boot em out the shop.

mikvot wrote:

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And i'm sure alot of installers have run across this.....reach under the seat, and next thing you know, your hand is on a pistol.....oh, i hated that, used to put the car back together and boot em out the shop.

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First off....that's why i said alot of people have run across this.....second, what difference does the state i live in make....i expect a customer to tell me if there is a gun in the vehicle. It's just common sense and courtesy. I know AZ is lax on there gunlaws, i used to live in Phoenix.....but i just like to know if there is a gun in the vehicle.

The all time best, that sends a shiver down my spine is when a customer says:  "All you gotta do..." , because my job is soooo much easier when your brother/uncle's/next door neighbor's friend started the install.

do yall do installment? {installation}

damn yall be taxin.

I got a friend that does this.{installs car electronics}

customer: I need you to check my ____,

me: do you have a receipt?

customer: go to customer service and get it printed.

customer: i did she said it okay for you to look at it.

me:  i'm the manager and im not looking without a receipt.

customer: Just come look at it for me.

me:No

customer leaves, peels out all wized of because i wont look at what he did.

" I should get half off the install cause I already removed the radio and did all the wiring".  " Everything is done its just that the radio dosent work."

I had an installer a few years back that was drilling a hole for an LED for a security system in the center console area and couldn't figure out why his brand new drill bit was not going through the plastic. He removed the center piece (which was not screwed down and yes he should have looked first) to find that he had most definatly gone through the plastic. The barrel of a sig saur (sp?) was what was really stopping the drill bit. The customer even checked off the no box for the question "do you have any guns, explosives, or hazerdous materials in the vehicle." The customer was very upset, but callmed down after we offered to call the police and let them know about the damage to his unliscensed concealed weapon.

My favorite customer is the one that calls for an appoitment for their "stuff" to be hooked up. When asked what "stuff" they say radio. I ask just the radio, no speakers or anything else?  "Yup" or some other monosylabic response spews from the other end of the phone. We then block off an hour for the head unit install and they show up with a deck &4 speakers 2 amps subs and a cap and still want it done in an hour.

customer: "you hook my stuff up and it is not working."

me: "Everything is hooked up right, the equipment is bad."

customer: "It worked before"

me: "Okay, but the euipment is 8 yrs old, Im sure it did work at one time"

customer: "I want you to replace it"

me: "sorry, it doesnt work that way"

I hate installing used euipment for this reason.

I had a customer come in with a lincoln navigator, he wanted to put a deck in: so i went and grabbed all the install pieces (dash kit, harness) took them back to the customer and gave them to him, he took a look and said:

" i have a lincoln navigator, not a ford"

myself: "Lincoln is ford, they use the same kit and harness"

Customer: " I dont want ford parts, i want lincoln parts"

Myself: " These are the only parts I carry for your vehicle"

Customer: " ok, ill go somewhere else"

needless to say, 2 days later he was back buying the parts.

a few months later this guy brings in his lincoln zephyr for  a sat radio install and just because i remembered what he did, i made sure to make a comment on how the lincoln zephyr was just a flashy fusion with a bigger price tag... lol... some people are just retar!ded.

and after they buy it on ebay: "why you chargin me more for install?"

"cause its not from me."

"I can get a better price somewhere else."

they leave, go elsewhere, come back and i raise my price because i wasnt good enough the first time.  they pay the higher price.  sometimes customers screw themselves with comments.

a kid came in to the shop after installing speakers himself.  the window hit the speakers when he rolled the window down.  he asked me to cut out part of his window to make them fit......

i had another guy that bought an infinity kappa 10" sub from me, then a few days later he brings it back and wants me to give him a new one under warranty.  he said it didnt work.  the sub looked like it was dropped b/c the magnet was shifted.  he also had punctures in the cone and rubber surround.  when i told him that warranties do not cover abuse and physical damage, he went off on me and started tearing up my store.  we had to call the cops to remove him.

i installed an alarm in an older volkswagon, went to mount the valet switch in a storage compartment and out dropped a bag of weed and a ton of pills.  finished the job, called the cops, had him pay, then the cops busted him up the street after he left. 

I could go on and on......i'm glad that i dont have to deal with this crap anymore

on the drug notes:

I had an f150 i was doing an overhead in.  pulled down headliner by A-pillar, out falls bag of weed.

I was doing a radio and amp bypass in a crown vic or grand marque.  Guy saw me going into the trunk and got all nervous and kept asking what i was doing.  Told him the whole nine yards, and made him leave the bay.  Come to find out, he was nervous because his duffle bag i moved had enough X in it to make us all rich.

i just love it when a customer comes in and and says:

"is there free installation?"...on everything

"well i can get that at so and so's for this less than half that much"...i reply with "you better head over there then i guess"

"i can install it myself.......what wires go where?"

"you mean i have to pay tax on that?!"

customer calls 10 minutes before we close...

them: "what time do you close?"

me: "7 o'clock"

them: "do you have time to install an alarm real quick?"

customer comes in 20 minutes or so before we close...

them: when do you close?

us: in about 20 minutes

them: do you have time to do this [six hour] job?

(sure...i don't have a home to go to after work...let me stay here and work on your car until tomorrow)

  Customer came in and wants to buy a sub.  I ask what kind of amp he is using or if he need to get an amp as well.  He tells me it s 300 watts, so i ask is it mono or a 2ch or what?  He tells me it s the 300 watt bose amp that came in his new mazda.  At that point  I try to explain to him why he s going to want an aftermarket amp and that his factory amp is not designed to run a 12" kicker sub.  Thats when he tells me I dont know what Im talking about , his amp will put 300 watts to the sub and his bose is better than any amp we carry,  because the guy at the dealership told him so.

Every once in a while i get the guy that bridged his mono amp to get more power, and his buddy that has a 50x4 head unit with a 400 watt durabrand 4 ch amp thats a total of 600 watts to his highs.

Then there was the guy who wanted to know how much it would be to have his wires buried.  I cant speak for anyone else but I dont keep a shovel in my tool box, however if the customer wants to provide one and pay me $60 an hour I guess I can dig a hole in the ground large enough for an amp kit. 

This might have already been asked does it have to be about car Stereo, I work for Radioshack and the stories I could tell you about cellphones!

I'm not too sure how funny it was, now I giggle a bit but then I was a tad angry.

I work at Best Buy and we had a trend for a week or so of people coming in with air soft guns and my (now fired) trainee thought it was great to shoot me with them while I was at the counter talking to customers, wiring harnesses, installing anything...you get the point.

I was working on a mercury/ford something or other for an alarm, I'm facing the kick and I hear a metalic click and a thud. I slowly turn around to see the louder and more painful end of a Glock and my idiot trainee that had accidently hit the clip release lever dropping the clip onto the seat.  He had this dumbfounded look on his face and stated that he didn't know it was real.  That woulda been a pretty messy oops.

On a funnier note... I did a remote start on a CRV, while connecting the brake wire I broke the brake switch where the treads meet the body of the switch.  For mobility purposes I super and hot glued it so we could shuffle cars around.  I called the customer and let them know that even though I was off the following day I would get the part early morning and have it installed by the time we opened the next day.  After a wild goose chase I tracked down the switch ($7.49) and got to Best Buy almost as we were opening.  I did the swap real quick and started to leave when the customer insisted that I show her what I broke and that everything was fine.  I did and she then insisted that I give her the broken switch back. 

Me: But I bought a new one for you this is my reminder of what not to do. *fake haha*

Her: I bought that switch with my car and I want it back.

Me: I bought the switch IN your car and I want that one back.

My Boss: If you don't shut up I'll clock you in to fire you.

Me: Have a wonderful day, and thank you for shopping at Best Buy. :-)  *throw switch into car*

I have a funny one but Its me that was stupid.

At Best Buy my senior and myself did fiber glass kick panels in a 1987 BMW 5?   The customer brought us a 5or 6 ch McIntosh amp so we knew we had to go all out.  We had just picked up Alpine so we did a Type-R 10 and Type-R 6.5 componants, along with the Type-R 6*9s,  we cut the holes for the 6*9s and carpeted over the grills with black carpet.  We did a beauty board over the amp, and of course the Kicks which were really cool, except the fact that I never checked the clearance of the glove box door opening.  He he.  for those of you that are un-familar... this is the one where the entire passenger side dash drops to reveal the multi shelved, and pocketed glove compartment.  Yeah, never looked into that when I was making my cardboard moch ups. Which I might have caught somewhere during construction but we had to do almost everything at my seniors home after hours due to policy and no chemicals or table saws bla bla bla. so we basicly had to do an install without the car preasent for 50% of it.   I did however run the iPod cable into the glove.  When the customer came to pick it up I went to show him the cable and only then did I realize that it didn't open.  at all.  I remebered clearly pressing the kick up before securing it.  He could have been a better sport about it but I was more angry at myself that he could have ever been.   we never did see him again.

Hi guys thought I'd give you a couple of Darwin specials.

Do a mobile to a woman's house to fit an immobiliser to her (grey) import Toyota people carrier. "Could I have the keys please?"

"Why do you want my keys?"  You know where this is going don't you!!

Outside someones house installing a car kit, he comes out to tell me he's just had a power failure inside the house, was it anything I did?

Wow.. a lot of Best Buy/Ex-Best Buy employees here.  I actually wanted to work in car installation or computers, because it was the two things I thought I knew the most about.  Ended up in Home Theater, which wasn't bad and it was a good opportunity to explore something I hadn't really looked into before.

Someone here posted about getting calls from customers who thought they were talking to Circuit City.  I've had a customer in the store, talking on their cell phone, then you hear "uhh... " then the customer turns to me and asks "What store is this?"  If that's not bad enough, it happened not once but twice. It happened a third time but that time the lady turned around and noticed the company name on my shirt and nametag.

Had a guy come in one night looking for a DVD Recorder.  It was a daunting task answering his questions, because he not only had a lot of them, but...      he found it....        necessary....        to put.........  long pauses......     between......    every 2-3......    words....   ....in a sentence.  Furthermore, he just didn't seem to understand anything.  I was taking it slow, figuring that this might have been overwhelming for him. I'd explain something, then he'd ask the next question, then after a while he'd be asking the same questions again and I'd have to explain everything all over.  This went on for the better portion of an hour.  I was just trying to finish the sale now as fast as possible since the process was becoming extremely painful... you just wished you could reach in there and pull the sentences out.  I think he ended up not buying anything, too, but he said he'd come back later.  I never saw him again.  I doubt he even remembers any of that.

One customer told me he couldn't watch cable on his new TV.  He needed to have an external converter box to do so.  He told me he had one that he bought here, and he went over to show it to me. 

He connected the cable TV into an RF Modulator, and hooked it up to the TV.  Then he told me that someone here said it would work.

While I dont work for a shop I get a lot of this stuff when people ask for me to tag along with their audio install or tell them what to get (Shops here absouletly know nothing!!! They match amplifiers to subwoofers with the peaks. For a JBL GT4-15 1000watt they told me to get a 2channel amp that said "1000watts" ... it wasnt even bridgeable and I had a SVC sub :S)

Anyways this is what I alwayyyyyyys get --- "I have 15,000RS (250US$) and I want awesomeeee sound quality and bassss" .... :S

Following are what 50% of my convos are...

Random dude : "I want to install a real good quality sounding system, I want subwoofers amps deck speakers blah blah got lots of money"

Me : "Okay then, lets get an Alpine headunit and ...." *dude cuts me off*

Random dude : ".... no I want Pioneer, the one with the DOLPHIN display cus it looks cool and Pioneer is the best"

Me : "...umm ... if you want and then lets get some good components in the front ..." *again cuts me off*

Random dude : "...no... Kenwood HQ-718 are the best BASS speakers" *i cut him off*

Me : "...if you know so much then jus friggin get your own stuff dont come to me whining later that you spent this much and still your car sounds like doodie"

Thats the worse thing in my country. People spend lotssssss of money on stuff ... and ALL they get ... are Pioneer headunits (to them ... its the best possible hu ever) ... Kenwood HQ-718 speakers or if they find them ... HQ-715 speakers because they are the ULTIMATE ULTIMATE speakers with awesssome bass. For subwoofer ... they ALWAYS want a Pioneer 30x subwoofer. Thats it ... they wont buy ANYTHING else

Another funny thing that happened a few days ago. Friend calls me that some shop is making his sub box and wants me to overlook the build n tell size. I go there ... and tell them the size (1.5cuft sealed) ... and then ... the start making a port. Im like NO dont make it. Here is the reply .... and its a killer ..... "Hahaha ... are you mad? Air will not escape there will be no bass at all" ... I take them to my cars trunk and show them the JBL GT4-15" (I had that time) in a sealed box and then I play it. Then I get a ... "Sorry sir, we will do it as you wish". The ports they make ... lenght never matters ... box size or anything ... just a 3" x 4" port in even a box less than .75 cuft for a 12" :S

Oh and this is the classic one ...

... I want a DVC subwoofer because DVC has double coils so it has double power. Like a supposed Pioneer 1000watt entry level 50US$ sub is gonna be a 1000watt ... let alone 2000watts :S

A friend bought a Kicker L5 12 used with a box from the supposedly best audio shop in the city (n its a big city). A superb box it was ... net volume less than 0.80 cuft and a random slot port of I dont know what frequency.

It hit worse than an entry level Pioneer or Kenwood or an Xplod rated at less than 100wrms. The amplifier with it is rated for 1060watt @ 2ohms. Shop guys said the because it was on the stock cd player in the Yaris (builtin to the design etc)

Okay so ... the box had to go. So I got a box made (1.5cuft sealed) then went to set up the subwoofer in that. Would you believe the amplifier was on FULL gain :| and so was the bass from the pre. I take out the subwoofer ... find it to be a Dual 4ohm wired up series ... im like .. hold on ... SERIES :| ... 8ohm load ... no WONDER this sub sounds like crap.

Wired it up at 2ohms and took it to the shop. You can imagine their faces  ... didnt even tell them what was wrong. Pretty much because they dont even know what series and parellel wiring is.

I always love it when customers decide they can fit the products they have bought from you themselves. I've seen some bad ones.

One guy bought a Fusion Powerplant sub and amp from us, I offered to fit it, and he said "nah, I know what I'm doing". Anyway, he comes back later that day saying the Amp is faulty, coz it aint working, so I trot out with my multimeter to take a look, and when he opens the boot (you guys call it a trunk), I couldn't stop laughing. He hadn't wired up the remote-turn-on from the head unit, which was a good thing, coz he had wired the entire amp with 5 amp cable, none of which was fused in any way, shape, or form. A fire waiting to happen. He ended up paying to have it fitted correctly, hehe.

Another great one happened this week, when a foriegn gentleman, who could hardly speak english, came to the store after purchasing a Pioneer AVH-P5900 DVD head unit and having it fitted by his friend, a "professional" installer. He kept on that it didnt work, telling me his friend had installed it perfectly, and yet the DVD's wouldnt play. I asked if cd's worked, and he said they did, but when he put in a dvd, he just got a blue screen. I promptly mentioned the parking brake sensor lead, and he said yes it was installed correcty. So I ask him to bring the unit in for testing, and when he brings it in, he's in a right mood, telling me I know nothing about insatlling car audio and all sorts, anbd that we will refund him or else, so I take the unit off him and wack it on the test rig. As I'm plugging everything in, I notice the parking brake sensor lead hasn't even been unwrapped. So I earth it off without him seeing, and hit the play button. DVD plays fine. His face was a kodak moment. I unplugged the unit, and chucked it back at him. So much for his "Professional" friend, lol.

My favorite?

Customer: "Do you sell words?"

Me: "Words?"

CU: "Yeh, I already gots my beats and tweets...now I need my words"

Me: <lightbulb comes on over my head> " OH...yeh, we sell midrange speakers.....LOL"

Another story?

Customer balks at the $125 labor to install his Jensen motorized screen in his Trailblazer. He says he will do it himself. Later on that day, I get a ticket on my counter that is a "normal" $45 hour system diagnosis. I wound up installing his screen for $45 because it took less than 30 minutes. That dude must have worked there before and knew the system...hahaha. The only thing he had done correctly was mount the dash kit. The dash trim ring was broken, dash light fuse was blown, RDO fuse blown, all wires were twisted and not insulated. The antenna didn't fit without the adapter that "was a rip-off and not needed", so he had cut the ends off both the radio antenna input and the GM end of the antenna and had them twisted and not taped either....

here's a good one...

guy comes in and says "i need some 54's in da boot"

us: huh?

him: 54's in da boot

us: 54's in the boot?!

him: yeah

turns out he was talking about 6 by 9's in the back deck (6 by 9 = 6 X 9 = 6 times 9 instead of 6 BY 9 in his mind and "da boot" was the back deck)

My personal favorite is when you get those gangsta wannabes walk in the store and they're like yeah dude im running four 15's....i just need some 6x9's because there gonna go sip patron and wild turkey..im like wth does this have to do with car audio..

                              OR!!!

the other day we were working on a 99 mustang installing a new amp because the old one was done.so we open open the hood to put the new wiring in AND the guy had about 14 ft of 18 ga wire with no fuse running to the back of the car and his ground was litrally taped around one of the the metal speaker brackets. To top it off the amp was installed upside down. The customers theory behind it was that it wont get hot because its not working with gravity...and i calmy told him in the most un sarcastic way "heat rises".....haha...he said wow i wouldve never guessed..i just figured since i had the amp right side up that gravity was pulling the heat down...

in the shop i work at, we're all pretty close.  we like to joke around with each other.  another installer and i are standing in front of the window that shows our bay from the showroom.  i call the counter phone with a pretty good 'Roy D. Mercer' impersanation and it goes a little something like this......................( you have to know who, roy d mercer is for this to be funny) ... (google him)

salesman:  "***** audio, this *****, can i help you"

me:   "this is Roooooy D Mercer, and the other day i came in and had you yahoos put a remote start in my boys car and it don't work no more."

salesman: "well, if you bring it in we can have somebody take a look at it for you"

me:   "bring it in my azz! ... it burned the d@^^n thing to the ground ..... now what do you plan on doing about it kuz my insurance isn't going to cover it."

salesman:   "sir, please don't cuss me.  i had nothing to do with your car burning up.  if you hold on for a second, i can get my manager for you"

me:   "son ..... i didn't call your manager.  I called you...... my boy is crying in his room right now kuz his new car is burned up and he can't afford to get another one.  you yahoos think that everybody is just made of money and we can afford to just buy what we wish and not think another thing bout it.   well, your wrong and i want you to figure out what your going to do for my boy or i'm coming down there to put a "pop-knot" on your butt!"

salesman:   (laughing) ".... sir, i'm sorry.  i'm going to get my ................"

me:   "your not getting nothing but my boot!!!!  ... less you start telling me what i wanna hear ...... or do i need to come down there and set things straight and get my boy another car?" ..... "how 'bout that manager of your's, he drives a pretty nice truck.  how 'bout i just come down there and take his truck?"

salesman:  "well, sir ... you could try that but, i don't think it's going to work out for you too well."

me:   "what?  are you going to stop me?  i'm raging mad right now!!  i've ran with the bulls in spain!!!  you ain't squat!!!" 

after watching this guy squirm for the last few minutes (because he really can't yell back at a customer) we finally broke down and started laughing and he looks at us through the window and realizes what is going on.  he was so mad he came running to the install bays and i really thought he was going to start throwing down.   now every time i see him i say .......... "this is Rooooooooooooy D Mercer"!!!

did a RS on a 03 f150,,, guys calls back a few days later and said,, hey my automatic light arnt workin? So i said bring her by and ill take a look,,,,

next day he gets there and i get in turn the switch to auto and what do you know ,,, the darn thing worked just fine

people need to stop and think about things before lookin like a jack a@@

Customer comes in and asks if we could remove her radio for her.  Salesman answers why sure we can.  Installer drives car around and removes radio.  We figure the radio is broken and needs repair, salesman asks what kind of problem she is having with the radio, curious to see if we could get the repair business.  Customer replies, nothing is wrong with my radio.  Salesman asks, why are we removing it?   Customer answers, they are using my radio to track me.  Salesman,   Who?    The Government. 

Two weeks go by and she is back.   Salesman greets her at the door, figuring she had gotten her medication refilled and wanted the radio reinstalled.  He chuckles and asks, so are you ready to get the radio reinstalled?   She looked at him and asked how much to remove the antenna,  they are still tracking me.

This was at least 10 Years ago.

This really isn't a funny thing a customer said, it's more like a stupid thing.  I'm just sick of having to deal with customers when it should be the counter help that deals with it.

This customer comes in yesterday and complains that his rear speakers don't work and that they never did when his stereo was put in back in August.  I did the install so I do the repair work (fair enough, right?), I pull his car around and fade out to the rear ....... holy cow ........  the left rear works but no signal at the right.  I pop the trunk and look at the speaker and the terminals are broke off the basket on his "stock" speakers.  So, I tell the counter rep that the speaker terminals are broken and that the left speaker works.  They tell me to change out his speakers and pull the car around to the front.  15 minutes later, I'm speaking with the customer and keeps saying "what?", so I'm freakin yelling at this guy so he can hear me ( I'm standing on his LEFT side ... critical info).  5 minutes later my boss comes outside and asks the customer a question at a normal conversational volume, and the customer replies without a problem.  I'm all confused now.  So i ask the customer,"Hey sir, are you hard of hearing on your left side?"  and he tells me, "yes.  I'm basically deaf without my hearing aid".  So later, while I'm speaking with the customer I find out that he had broke the terminals on the speaker with suitcases and he knew they were broken.  (He was also deaf in his left ear.   ... yeah ... this tends to put a damper on hearing a stereo signal, guy!!!!)

I lost out on $40 for a speaker install and trouble shooting charges because this deaf punk can't "fess up" and explain his issues. 

Sorry it's not funny ........ but I sure feel better now! ... lol

Kenny, your last, got to be the best yet, I'm printing this up! Absolutely brilliant.  Howard.

tcss]I wrote:

---

had a customer once who came into my store almost every day. One Saturday he and a friend of his come into the store wearing matching tuxsedos. I asked him if he was going to a wedding and he said he had just came from one and was on his way to the reception. I asked him who's wedding it was and he said it was HIS! He said his new wife knew how much he was into car stereo and she would understand. I wonder how long that marrage lasted?

---

Last I checked it was 25 years.......

Kenny, you're making me miss working at circuit city #3710 (at least until I start thinking about the managers I had at the end, and my former supervisor's stories about what he had to deal with)...always interesting the people who come in there. 

We had this one customer come in and installed a Viper 550ESP...guy was borderline retarded, so I'd have some sympathy if he didn't end up being a total ass like he did. Among his issues:

Kept smoking in the install bay during the several hour install even though we repeatedly told him not to

He kept coming back complaining of range issues, which we never could duplicate. At one point he asked if we could program it to start with one button instead of two because it was hard for him to push two buttons at the same time and he thought that might be the problem.  Eventually he called up and said "it works fine at home now but not at work."  It turns out that he works half a mile from where he parks his car, at the international airport.  I should have told him he'd need to call the control tower when he was about to get done and have them stop all radio transmissions for a minute so he could use his remote.

I put in a new pair of Lightning Audio 5 1/4's in an older lady's 07 Caddillac CTS which came with a flippin Bose System, because her 17 year old son told her that Lightning Audio (from Wally World) was and I quote "a bajillion times better than that factory Bose Crap". After about 10 minutes of trying to explain that her son was wrong, the lady actually offered me double my installation fee to do it! I finally agreed to do the install even though I kept persisting that it was a bad Idea, but she smuggly replied that the customer is always right.

Fine, whatever! After I did the install, (which was a pain in the ass by the way) The lady paid me, and drove off.  Now for the kicker...   She came back about an hour later and said that she called her lawyer and I owed her a Brand New Caddillac because somehow, I made her low fuel light come on!!!!! At this point, I was so fed up with her snobby attitude that I looked her dead in the face, and said..... "call your lawyer and ask him to bring you some G*d Da*n Gasoline"  Humilliated, she says.... so you think I'm almost out of gas?

DUH!

I've had a few customers like this, but the most memorable one so far happened about 3 months ago.

So one of the sales associates calls back to the bay, asks me if i've got time for a deck and speaker install in a '04 SRT-4. I say sure, bring it on, I'll use whatever productivity I can get. Sales guy brings back the deck and speakers and sets them on my work bench while I'm pulling the kit, harness and antenna adapter, so I don't even notice that he brings me a set of Pioneer 6x8's until the customer gets there. Well, their 2004 SRT-4 turns out to be a 2003 base model neon with an SRT wing. Customer pulls up (right over top of the bright yellow 'NO PARKING' that's been painted onto the pavment) and the frighteningly large woman that got out says "I'm here for an appointment, now I just picked up this car today so you better not mess it up!" I smile cuz I know at this point it's going to be interesting. And it did;

Large Woman: "I need the deck installed and the speakers too, but I think the sales guy was confused"

Me: "How so?"

LW: "I think he thought that I wanted you to pull out my old back speakers and put new ones in."

Me: "Ya, that's normally where they go."

LW: "Well I don't want you to, I want to have six speakers."

Me: "Ok, well let me take a look at your car and we'll see what we can do" After seeing the 6x8's that she's selected "Well I can do a set of 6x9's on the rear deck , but with the way the third brake light sits, the boxes will be partially covering the factory speakers that you said you wanted to keep, which will reduce the overall sound quality. Also, the speakers that you selected are designed for Ford and Mazda vehicles, and if I were to put them into the boxes that we'd need, there would be a gap and you'd have pretty poor sound quality"

LW: (Turning to the weezly looking man she brought with her) "What is he talking about boxes for, I just want them there." (Turning to me and pointing at the rear deck) I just want them left out, why do I need boxes?"

Me: "Uh, I don't think I can do that."

LW: "Why not, my dad did it in my other Neon. You just run the wires through and it's done."

Me: "Miss, this is a proffessional shop and I'm a proffessional installer, and we've adopted the thinking here that you're only as good as your worst install. If I were to just leave the speakers chillin' on the rear deck, that would be BY FAR my worst install ever. Not only is it sub-par work, but it's a huge liability for me and my shop. If I were to leave them out, the first time you have to step on the brakes hard, they're going to come flying into the back of your head, and then you're going to come to me with a lawsuite and I'll lose my job. So I'm sorry, but either I do the job right or I don't to it at all."

Ended up just doing the deck install, sometimes I wonder what goes through people's heads.

had a guy come in my store and said he was running a pyle dryver amp at 4000 rms and running it at negative half ohms. i asked him how he wired it and he said in series so he could get the ohms lower. i told him that was not possible and he snapped so i brought a multimeter out there and it read clearly 8 ohms. tried hard not t laugh so hard in his face.

then about a week later i had some kid come in saying he got a six thousand dollar system installed at ultimate electronics for only one thousand two hundred dollars, and i asked him what you got? i was expecting the t2 that they carry. he said" i got four rockfords ( big pause) p1s" just going along with him i asked what amp he replied" one rockford 600-1. he didnt have any other aftermarket speakers or a aftermarket head. he tried telling some other customers in my store to go over there. by this time i had enough. i showed him what the cost of everything was at our store installed and it came down to 857 after tax. i told him you got ripped off and i demanded he get out of the store. he left not saying a word. lol

When i worked at best buy....i had a lady come in to pick up her daughter's car!  

me: No problem....what car was it that you were here to pick up! 

her:  I don't know...can't you find it with her name!

Me: sure what's her name

her: it's stephanie...

Me: (looking through the invoices)  I'm sorry, you said stephanie?

Her:  yes...God, are you deaf ot what!!  How many cars can you possibly do here?

Me: No i'm not deaf, and we can do as many as 12-18 cars a day depending on what work needs to be done...you are at Best Buy...a lot of people do know about us!  I'm sorry mam...i'm not seeing her anywhere here!  Can you find out the car! 

Her:  (getting irate) WHAT DO YOU MEAN YOU CAN'T FIND HER CAR!?  THIS IS BULL$#!$#!  WHAT DID YOU ALL DO WITH IT! 

Me: yelling at me isn't gonna get you her car mamm, and I assure you we would have her car IF we did work on it!  can you call her and ask her what kind of car she has, and where she took it to get worked on??

Her:  FINE....(mumbling something under her breath)   she calls! 

Me: so what did she say...

the look on her face was priceless....i'm laughing about it remembering what happened!

Her: I'm sorry i yelled at you....really really sorry....she actually took it to Circuit City!  Can i buy you lunch or something.....

Me:  No thanks.....I have to get back to work!  got in the car i was working on..and started laughing my *** off....I imagine she felt like a complete moron!!!