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Customers and the funny things they say

Printed From: the12volt.com
Forum Name: Miscellaneous - Off Topic
Forum Discription: Topics that just don't fit anywhere else.
URL: https://www.the12volt.com/installbay/forum_posts.asp?tid=76831
Printed Date: July 28, 2021 at 1:10 PM


Topic: Customers and the funny things they say

Posted By: Benji999
Subject: Customers and the funny things they say
Date Posted: April 26, 2006 at 1:27 PM

So after my long search of finding a local reliable shop I finally found one, and they offered me a job. One afternon, a fellow comes in bragging about his system and what it would be capable of if he had a "VT Box". We asked him some leading questions to see what exactly he was wanting to achieve, and he said "180 db's, I's only getting 120". He then showed us his equipment, a Sony amp that was about 1/2 the size of his trunk lid and two RF P1 12"s. He got a very serious look on his face and said "a buddy of mine is hittin' 300 with his pyramid 12"s, and I want to hang w/ him". Needless to say I politely told him about the possible ramifications of 300 db inside his car. The owner/head installer told him that it is just not possible, he got very offended and left in a huge hurry. That made my day, anyone else have similar stories?



Replies:

Posted By: tragik
Date Posted: April 26, 2006 at 3:04 PM

I get alot of strange warranties. I had a guy claim that after I installed a R/S His car now makes a grinding noise when he makes right turns. I drove it and it was fine, then he went for a ride with me, and it was still fine. I pulled ovewr and let him drive, and sure enough, it made a grinding noise. After a couple of minutes of trouble shooting, we discovered that it wasn't his car making noise, it was scar tissue rubbing against shrappnel in his shoulder that he aquired in viet nam. My warranty doesn't cover that tho.

One time I was taking off a dash in a car and half a pound of weed fell out of it. I gave it back to the owner, and he quickly blamed it on his wife. I don't care if a guy smokes pot, but what kind of man is gonna sell out his own wife?



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Northstart.....or start it your damn self.




Posted By: tcss
Date Posted: April 26, 2006 at 3:05 PM
I had a customer once who came into my store almost every day. One Saturday he and a friend of his come into the store wearing matching tuxsedos. I asked him if he was going to a wedding and he said he had just came from one and was on his way to the reception. I asked him who's wedding it was and he said it was HIS! He said his new wife knew how much he was into car stereo and she would understand. I wonder how long that marrage lasted?

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There is no such thing as free installation!




Posted By: 5150azn
Date Posted: April 26, 2006 at 4:57 PM
Old lady brings her buick back after we do a radio install. She says there is a weird noise that comes from the speakers.

Me: "Does it sound like crackleing?"
Old Lady: "No it's more like voices."
Me: "Hmm.."
Old Lady: "Even when the radio is off I hear someone speaking."

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Tell the Snap-On guy I'm not here!




Posted By: pmh61
Date Posted: April 26, 2006 at 11:25 PM
At my uncles shop he would always have these guys that didn't have cars... they would hang out there all the time and would buy stuff but no car to put it in LOL funny




Posted By: Fastlearner
Date Posted: April 27, 2006 at 12:42 AM

My favorite one is a loose wire. Everything is a loose wire. For instance here are some that i heard. "My amp cuts out after i turn the volume up, I think its a loose wire". "The display on my radio goes in and out i think its a loose wire". "My cd player skips, I think its a loose wire."  Everything is a loose wire. Boy do I wish.





Posted By: david n germany
Date Posted: April 28, 2006 at 1:04 AM

My brother inlaw is a awsome mechanic in florida. One day he had a customer come in with a car that would occasionaly run like crap (no power and seem like it was missing) he goes to take it for a test drive and stereo almost busts an ear drum.. 1st thing he does is turn off the stereo (4 15's and about 2k watts) he finds no problem.. dude comes back the next day with the same problem. this time brother inlaw rides with the guy. dude cranks the stereo and low and behold the car runs like crap but only with the system cranked...  The problem was a knock sensor in the engine was sensing the bass in the stereo and retarding the ignition...

Funny stuff!





Posted By: 5150azn
Date Posted: April 28, 2006 at 10:39 AM
daym, what kind of car was it? That sounds like a crazy diagnosis.

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Tell the Snap-On guy I'm not here!




Posted By: david n germany
Date Posted: April 28, 2006 at 3:52 PM
I think it was a cavalier but it was back in the early 90's so I may be wrong posted_image




Posted By: auex
Date Posted: May 01, 2006 at 9:56 PM
Fastlearner wrote:

My favorite one is a loose wire. Everything is a loose wire. For instance here are some that i heard. "My amp cuts out after i turn the volume up, I think its a loose wire". "The display on my radio goes in and out i think its a loose wire". "My cd player skips, I think its a loose wire."  Everything is a loose wire. Boy do I wish.



Shorted or grounded out wire is right up there with loose wire.

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Certified Security Specialist
Always check info with a digital multimeter.
I promise to be good.
Tell Darwin I sent you.

I've been sick lately, sorry I won't be on much.




Posted By: rallysport
Date Posted: May 03, 2006 at 1:09 AM

ive gotten a few whoppers. i did an alarm install on some pos 86 blazer, dude comes back 2 weeks later saying the little stick on antenna broke his windshield.posted_image



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Posted By: mad550
Date Posted: May 03, 2006 at 1:37 AM

I had lady come in once with a Kenwood KDC2023 complaining that after her brother the auto electrician had installed it, it would cut out when the volume was turned up making a squeeling noise, upon inspection I discovered he had wired up all the speaker negatives together and grounded them.   DUH!!

Needless to say there wasn't any warranty on that product LOL



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WOW Sight and Sound
Maroochydore
Nothing is impossible!
Do it right the first time or don't do it at all.




Posted By: lspker
Date Posted: May 03, 2006 at 10:53 PM

I've aways intalled my own stuff but I don't have the time/the place/tools/wife won't let me/give some else an chance.

No I didn't try to install it / no its not blown / don't understand was working when hooked it up before.

You need a bracket/sleeve to hold the deck?

Yes, I've got all the parts.

My buddy can do it for half the price.

I want the best you've got, for half price/free.

I'm building a show car, and will put your sticker on 89 rust bucket if you sponsor me.  The other shop will do everything for free, and don't want me to go to any shows.

I can get a better deal from your distributor than you can.

I thought I would give you the opertunity practice on my car for free. You can always use more experience.

I want the professionally installed, can you recommened someone?

My buddy told me ......





Posted By: Benji999
Date Posted: May 04, 2006 at 12:32 PM
That's good stuff, I cringe when I hear "a buddy of mine" or "my buddy told me"




Posted By: 5150azn
Date Posted: May 04, 2006 at 1:19 PM
Customer: I have a 1000watt pyle amp. I'm looking for a sub that will be able to handle 1000 watts.

Me: Well we have these JL audio W7s. Kind of pricy but since you have a 1000watt amp, you'll blow any cheaper subs.

Customer: Thats what my buddy told me. If I buy 2 can you give me a discount?



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Tell the Snap-On guy I'm not here!




Posted By: Fastlearner
Date Posted: May 04, 2006 at 2:40 PM
How about this, the dealer told me that since you put my radio in my car won't start.




Posted By: junior40er
Date Posted: May 07, 2006 at 9:54 PM
haha I have a couple but will post them one at a time.

I was a Noob at a circuit city and this lady comes in with a 90's sentra. It haqd no radio from the factory and she says she wants a radio. Ok I tell her "what about new speakers?" she said "I dont need any speakers, car already has em. " I told her most likly the dealer/factory wont install speakers without the radio. She keeped insisting that she just wanted radio and nothing else. I instal the radio and like I expected no sound. She complains and said I loveed up her car and now speakers are missing just so I can make a sale (which makes no sense cause I wasn't in sales) but she ended up leaving all wized with a brand new radio.    .............but no sound LOL




Posted By: junior40er
Date Posted: May 07, 2006 at 9:55 PM
can we post of storu\ies where customers had really messed up/nasty cars? or is there a thread for it or what? I got plenty of those.




Posted By: gus1
Date Posted: May 08, 2006 at 10:53 AM
I always know I am screwd when the first words out of the customer's mouth are:

"Well, my boyfriend......"
"My buddy and I...."
"A guy that my mechanic knows......"

Usually makes for an interesting car....

Or, the customer that comes in to buy a deck, doesn't want install or accessories because "they will just figure it out", and then comes back with a disassembled car, the OEM plug kinda halfassed back onto the harness, and a non functioning radio (and/or dash lights, interior lights, etc)wanting us to just tell him what wires do what.....

Gus


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Wherever I go, that is where I end up......




Posted By: Benji999
Date Posted: May 09, 2006 at 3:16 PM
junior40er wrote:

can we post of storu\ies where customers had really messed up/nasty cars? or is there a thread for it or what? I got plenty of those.


Knock yourself out, I was hoping we could all get a laugh when I started this thread. I'm sure others can add to that category too.posted_image




Posted By: junior40er
Date Posted: May 09, 2006 at 3:58 PM
Benji999 wrote:

junior40er wrote:

can we post of storu\ies where customers had really messed up/nasty cars? or is there a thread for it or what? I got plenty of those.


Knock yourself out, I was hoping we could all get a laugh when I started this thread. I'm sure others can add to that category too.posted_image
  haha i'll post some interesting ones after work.




Posted By: audiophd
Date Posted: May 10, 2006 at 2:19 PM

I do Tech Support for AAMP of America (Stinger, Sound Quest, Peripheral, and Bestkits/Harnesses). I have gotten my share of calls and funny stories. i installed for 8 years and figured it was time to get out from under the dash of cars and helping other with my knowledge. anyways........

Consumer: I bought one of your distribution blocks part number @#$*&%. I hooked all the wires up but im not getting any power.

Me: OK, what size fuse did you install and is the fuse blown.

Consumer: Fuse? The Package didnt come with a fuse.

Me: You will need to get a fuse for this  to work properly.

Consumer realized he made a ddeerrr call and hung up the phone.





Posted By: xtremej
Date Posted: May 25, 2006 at 11:19 AM

I installed a remote starter on a jeep cherokee, in which most of you know its a very basic vehicle to work on. I intstalled it for a much older gentlemen, maybe in his late 70's. He calls me up 2 days after I install it and says his winshield washer quit working and the remote start won't let him drive the car when he uses it. After a few questions he said he can drive it only if starts it with his key. Uhh ok, bring it by and I'll see whats shakin'. He stops in apparenntly when I showed him how to use it his mind was wandering somewhere else he thought you could just remote start it and drive off without keys. easy fix. But after I showed him this he was embarassed so he starts yelling yeah well you wrecked my windshield washer, you burned it up thats what my mechanic said. Needless to say it was an easy fix the guy had been mixing his winshield washer 1/2 way with water and it was frozen!!. good mechanic.

I installed a compustar 2 way pager on a 03 ram, another easy one. customer likes gadgets so this was right up his alley, although he did not read up on how to use all the functions.  He came flying in about a week after the install complaining his gas mileage was terrible ever since the remote start was installed. I explained that it really has nothing to do with how the vehicle runs. I explained it will go through a little more fuel because your letting it idle for 20 minutes before you drive but he said no way, I am going through a 1/4 of a tank a day!!! Again an easy fix he had programmed it to start every 3 hours..........He didn't say a word when he picked it up and I told him what it was.

05 toyota land cruiser, I put a remote start on. Customer came in to pick it up paid bill and sat in the parking lot for about 20 minutes. He comes back in and says his rear window defroster wasn't working. ok. He said he would bring it in again he had to go. Well it comes back in and I went through the install head to toe, I couldn't find anything. I was lost, it was brand new and I searched high and low for an answer......Well when all else fails read the owners manual, it had a power rear glass and apparently he was checking to make sure everything worked before he left. He put the window down but not up all the way the limit switch wouldn't let the defrost kick on. He handed me another  $80 for the extra time I spent on it.......



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Posted By: tragik
Date Posted: May 25, 2006 at 12:51 PM

I I had a guy tell me that I stank up his car by putting a remote start in it. This was about 3 months after the install, and the remote start worked fine the whole time. Upon further inspection, I found a shrew in one of his heater ducts. I explained to him the situation, and he promptly accused me of placing it there. A little logic and some common sense later, it was determined that the shrew proboly crawled up there to escape the fridgid alaskan winter taking place outside of the car.

I had another guy demand a refund for some 6x9s I put in his car. He said that the one on the driverside sounded terrible, and it was all my fault. Imagine my surprise when I discovered that the reason they didn't sound very good was that this guy had drilled a hole in the cone and run an 8 ga. power wire thru it when installing his own amp. I have never bitch slapped a customer, but if I were going to, it would have been that clown. Needless to say, there was no refund given.



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Northstart.....or start it your damn self.




Posted By: ragingwookie
Date Posted: May 26, 2006 at 11:38 AM
so i got a few...

oh you need a deposit to order special parts.

why do i have to pay more money because i drive an expensive car.

i was online...( anything said after tht should be regarded as 98% bulldoodie. you were not looking, you stumbled across something, and you dont understand the words you are speaking...and speakers dont put out watts *** **** it)

and my personal fav. do you have them in ( insert color matching there shoes or interior here)




Posted By: brentyates
Date Posted: May 26, 2006 at 12:22 PM
A customer calls me one day and says we installed an alarm for him.  He goes on to tell me that now, when he tries to turn the steering wheel when the alarm is armed, it is stuck and he cannot get it to turn.  I proceeded to tell him that it has nothing to do with the alarm, and to put his key in the ignition and turn as he turns the steering wheel lol! It was just the factory steering lock.  He hung up pretty quick after that.




Posted By: Reeceddogg
Date Posted: June 01, 2006 at 9:42 PM
I had a lady get mad at me because the r/s i put on lock the doors when it starts.

What about when people still use the oem key fob with the new alarm and complain cause the alarm goes off or the car won't start.(starter kill duh)




Posted By: forklift
Date Posted: June 02, 2006 at 11:53 AM

I had a guy demand a refund after I installed a pair of 6x9s I put in his ex-cab Chevy. Somebody else had cut all the plastic and 4x6s out and originally put spacers and 6x9s back there, but it was stolen. So all I had to do was put in spacers and the 6x9s with 4 screws each and plug in the wires that were already there. The guy came back and demanded a refund because he didnt feel like I worked hard enough for the $35 I charged him for the job while I worked at BB, so its not like I was getting paid more for charging him.

had a guy with a Montero say his cd player I installed was eatting his cds. He said he had put one in, it didnt play, so he did another, and another and gave up. This was on a saturday at a full commission job so I told him that if there werent any cds he was paying for a R&R on the deck. So I pull the whole dam thing apart and sure enough, 3 cds sitting on top of the radio. Seems he was DUI the night before and kept putting the discs in the little gap left from iso-ing the deck



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hoping I pass the 1st class for the first time on 5-18-6, wish me luck!




Posted By: 5150azn
Date Posted: June 02, 2006 at 1:29 PM
"Um You guys installed my kenmoore cd player. Now it doesn't work."

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Tell the Snap-On guy I'm not here!




Posted By: djlayz
Date Posted: June 02, 2006 at 3:14 PM

I installed a r/s in my girlfriends mom van and this thing is a peice of garbage, everything in it had a problem. Anyways it was the first time i installed an r/s. Got it working but then like 2 days later she asks me why is my van leaking coolant. Obvisouly it wasnt because of me it was just another problem that started happening.





Posted By: pmh61
Date Posted: June 06, 2006 at 9:12 PM
I installed a new radio in an older nissan Maxima and the guy came back a day later saying that his break lights don't work anymore and its my fault. i tested all of his fuses and took a look at is but i can't find anything wrong with them and i checked the bulbs




Posted By: spookiestylez
Date Posted: June 06, 2006 at 9:45 PM

my fav. thing I've ever read was actuallyfrom the12volt....just had said that a customer had came back complaining that his amp made his tire go flat ....from the vibration of the sub(s).....

sS



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RTFM




Posted By: xtremej
Date Posted: June 09, 2006 at 11:06 AM
I had a funny this morning. I am installation/service center for intoxa-lock units. Basically the are the handheld units you have to blow into to start your car. The state orders them for people who have habitual drunk drivings. Well basically they tie into start circuit and are triggered from ignition. Anyways I have found these things cause all problems with cars (not) and today an older gentlemen was furious that it was causing his gas mileage to drop.....UHH ok. I guess. I explained to him exactly how it works and that it has absolutely nothing to do with it....As I looked out my showroom window I asked him if towing the fifth wheel he had attached to his truck had anything to do with it.......I guess pulling an extra 3000lbs won't affect mileageposted_image..He made it worth getting up and coming in today....................

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Posted By: xinstallerx
Date Posted: June 09, 2006 at 1:54 PM

Today I went mobile to work on a mercury mountaineer the customer said our remote start caused the starter to go bad.  She suppossedly had 2 mechanics tell her it was the starter that went out.  Needless to say i jump started the battery and started the car with the keys fine  and I was told that you can jumpstart a car with a bad starter and the battery was brand new.



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Installers will put it anywhere!




Posted By: xtremej
Date Posted: June 22, 2006 at 10:16 AM
Had a classic situation 10 min ago. "Your remote start drained my battery", so I conducted a very hard test. Pulled in the garage closed door, waited for security lighting to shut off (shut off garage lights)and oh my gosh the passenger map light remained on. What a shock. I am willing to bet a small pile of cash everbody has heard this one many times and had similar results as mine. The greatest part is when I told her the light was left on, she says no one turned it on it must have been me:). Yes, I frequently turn on the map lights to install a remote starter, not. 

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Posted By: 5150azn
Date Posted: June 22, 2006 at 11:02 AM
I get cracked up when vibration causes every problem from the headlights burning out, to the ac isn't cold anymore.

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Tell the Snap-On guy I'm not here!




Posted By: forklift
Date Posted: June 24, 2006 at 12:18 AM
I did 4 speakers in a Daewoo Lanos about 2 weeks ago. A few days ago she comes back in saying her brake lights arent working. I pulled it in and none of the contacts on the brake pedal change polarity. We pull the switch out and yank out the plunger and it works and stayed working till she left the lot, screw it

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hoping I pass the 1st class for the first time on 5-18-6, wish me luck!




Posted By: 1stclasso
Date Posted: July 21, 2006 at 8:51 PM

i install a system in a car that had been sitting for almost a year, he brought it right to the shop after he bought it from a guy! He comes in and tell me that a cut a hose while going through the fire wall with the power wire( after i pulled 3 different sets or 8 gauge out the same hole to run my 4 gauge), when u look at the hole it looks like a rat chewed it!then he gets mad because i didnt leave enough power wire from the distibution block so he could change the amp!

the convo went like this!

Him: well u knew i was gonna put another amp in there, why didnt u make the wire longer?

Me: from what i understood, i was gonna install the other amp, i got over $5000 in whire stock at the shop to i have more then enough wire to do my job! so the person u have installing it dont have what he needs to complete his job!

and he was really mad!

this one wized me off  and thinkin about it just wized me off again! smh damn



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Posted By: 1stclasso
Date Posted: July 21, 2006 at 9:16 PM

oh and! i bought this $1600 head unit from the Flea Market for $800! and its not sounding right,

Me: take it back

him: they dont give refunds or warranty, if u can match that price i will buy a new one from u and the rest of the system



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Posted By: sanity
Date Posted: July 21, 2006 at 10:05 PM
Best I have seen is a older woman come in and have her stock headunit replaced for 1 that will play cd's. After the install she left and then came back saying the tires were taken off and she wanted to know why they got removed. They told her that there was no reason to touch the tires and that they didn't. She yelled ( Well my rims are not all pointing and sitting the same way..) She complained for about 20 mins untill the shop owner said they will jack it up and have them all in the same position, so they did that and pulled it back out.. She said see there still in the same position now.. The owner told her to get in the car and drive in a circle... Thus she does and then stops, the shop owner said now get out the car and look. As she looked you could hear her bickering all the way back to the driver seat.. She left without words and till this day hasn't returned...  I still laugh about it.. HAHAHA

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Posted By: voluster
Date Posted: July 23, 2006 at 9:37 AM

I have a good one .

Woman calls on monday all wized off I couldn't drive my car all weekend.

Why I ask.

She says the remote wouldn't unlock my  doors.

I said the key doesn't work?

in a dumbfounded voice I never thought of that

some people shouldn't leave the house





Posted By: Ravendarat
Date Posted: July 23, 2006 at 10:14 AM
^^^^^^^^^^^^^ That lady is to stupid to breathe

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double-secret reverse-osmosis speaker-cone-induced high-level interference distortion, Its a killer




Posted By: xtremej
Date Posted: July 23, 2006 at 11:08 AM

Those are the kinds of people that have atleast 4 to 5 kids.



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Posted By: xtremej
Date Posted: July 27, 2006 at 8:17 AM
I see that one more often than I like, I had a older guy come in a go nutz for about 2 min before I could get a word in. I have not carried/sold or installed a dei remote start in my new store. He swears I put the remote start  in (8yrs ago) and its not working anymore I want my money back.  I haven't even lived here that long.I tryed my best to be patient and not a smart azz, man was that hard. Come to find out from him, he had been to every shop in town trying to find out if it was even installed here, what a freakin' nut job. I sold/installed a new battery in the remote and wow it worked. His exact statement "Nobody told me there was a battery in there!" Come on, it worked 8 years with that batteryposted_image. He left promptly. I wish I could have taped that one, then I could watch every couple of months to prepare for the next one:>)

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Posted By: Fastlearner
Date Posted: July 27, 2006 at 10:24 AM
I love it when customers bring in equiptment that we don't carry and say that they bought it here. When Best Buy first started carrying Alpine I had a guy come in with a 4-5 year old alpine radio and said that he bought it at our best buy and needed it installed for free. I knew right away that it wasn't us so I asked for a reciept and  said that he lost it. I then proceeded to ask when he bought it and he said 4-5 years ago. I camly told him he bought it at Circuit City telling him that we only carried alpine for a couple of months. He walked out and said nothing.




Posted By: josh1979
Date Posted: July 31, 2006 at 8:11 AM
just the other day i get a phone call a man says "i put a cd in my cd player it wont play and i cant get it out " .so i tell the man no problem come on by and we will get you straight. this is what i found.posted_image

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bring back the rotary phone so i dont have to press 1 to proceed in english




Posted By: zerepdivad
Date Posted: August 01, 2006 at 8:03 AM
Yesterday i had a customers friend say that the subs would hit harder facing up in a ford ranger. I told him it really wouldn't make too big of a difference. Then he said "man i worked at tinker toy customs for years" I said ok.... what did you do there. This was his reply.... "they pretty much just had me figuring out ohms and ports on boxes"...... I didn't dignify that with a response. I then just faced the subs up and let them be on their way.




Posted By: supersix4
Date Posted: August 01, 2006 at 9:00 PM

Ok ... check this out ...

*ring ring*

ME: Hello, Install, this is B***y

Dippy-Chick: Hi, I want to make an appointment to have a radio I bought last night installed. Do I talk to you about that?

ME: You bet. What kind of car do you have?

DC: It's a .... (blah blah blah ... I forget the details now)

ME: I can do that tomorrow. Bring it in around 2 o'clock, ok?

DC: 2 o'clock in the afternoon?

ME: ... ahhhhhhh ... welllllll ... I sure don't mean 2 o'clock in the morning, honey. I haven't even met you yet!

DC: ROF - LHMFAO!!!

ME: You ok?

DC: *Still Laughing* YES!!

ME: Ok then ... see you tomorrow AFTERNOON at 2, mmmmmmmk??

DC: *STILL LAUGHING* Ok ... see you tomorrow!

*click*



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Posted By: supersix4
Date Posted: August 01, 2006 at 9:13 PM

How 'bout this one ...

Don't ya dig it sooooooooooo much when a customer shows up waaaaaay late ... but you take the job in anyway. Then the frickin' customer has the brass to ask when th job will be done!!!! 

WTF??

"I'll give you a ring when it's done, pal."



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Posted By: josh1979
Date Posted: August 01, 2006 at 9:29 PM

as for customes that are late. i do work for the local hummer dealership and the dealer had the customer call and set up the apointment. we set it up for the next day at 9 A.M the custome shows up at 11 am like it cool and says i have an apointment i respond it was 2 hours ago i have booked over you now but i make it happen for you it is just going to take longe than planed . he droped off his hummer and went back to the dealer and complained about i gave him a hard time about being late. and the dealer called me and riped me a new *** .the guy was 2 hours late and had a problem with me having a problem with that.



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bring back the rotary phone so i dont have to press 1 to proceed in english




Posted By: supersix4
Date Posted: August 01, 2006 at 10:16 PM

Josh1979 - that is a fricking AWSOME sig line! LMMFAO!!

Here's another story ... just last week I installed a new radio in this tweaky dudes Z28 - a nice car & in good shape. Easy install, right? So, I get the job done. Mr. Tweak comes back to pick up the car an hour or so later. Tweak goes out to the car. About 30 minutes later, Mr. Tweak comes back into the shop, saying that I messed up how his steering wheel turns.

"Ummmmmmm ... dude, I didn't mess w/ the steering wheel - it isn't connected to the radio, man. All the electrical connections a made directly behind the radio."

"Well, something is different now".

"No, everything about you're steering wheel is just as it's always been." 

"Well, I'm just trying to figure out what happened ... I brought my car in here & the steering wheel worked. Now it doesn't. Can you at least look at it?"

"No - you're steering wheel works the way it is supposed to work. Dude, I just DROVE your car out of this shop. It works perfectly, man."

"Well - ok - but now it's different."

Tweak leaves the shop - but goes into the main store to talk to the salesman that he bought the radio from to complain.

The salesman calls me to ask "WTF is this nut talking about?"

I say  "Send that crazy tweaker back out here so I can Monkey Stomp his azz."

So, Tweak comes back out to the shop - I reluctantly go look at the car.

*Tweaker is spinning the wheel lock-to-lock* ... "See what I mean ... It didn't go this far before."

"Are you saying that I somehow changed the number of turns it takes to go from Full Left to Full Right?!!!"

"Well ... yeah ... I guess ... it never went this far before." *spinning wheel*

"The only way to change that is to have a Steering Rack from a Camaro Sport Coupe installed in place of the Z28 rack that came in your car, man. Even if I wanted to for some reason, there is no way I could go get the part & do the work in less that an hour - which is how long you left your car here, man."

*Dumbfounded Look From Tweaker* ... ummmmmm ...

"hmmm ... You don't know much about how cars work, do ya, man? That has positively NOTHING to do with your radio, dude. Your car works just as it always has. Take off, man."

Where's Darwin when ya need him? Some folks are waaaaay to stupid to drive.



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Posted By: oscarnl86
Date Posted: August 15, 2006 at 9:41 PM
heres one that i think is funny guy calls me and says my subs are not working properly "you did something wrong" so i tell him bring it by ill check it out so the guys shows up and i go to his trunk to see whats going on so i open the trunk and i see this box that he had put in there (swaping out the original box ) and somehow he got it  wet and the mdf was basicaly coming apart in pices so then he tryed to fix it with about four tubes of silicone.  as you can imagine the box was leaking everywere it even had a hole about two inches big were there used to be mdf and he still wanted me to replace the boxposted_image 

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i know some stuff and what i dont know ill make it up feel free to ask




Posted By: mando2155
Date Posted: August 15, 2006 at 11:07 PM
 how about this,  Lady comes in to buy a cd player.  Sell her the player dash kit harness etc.  Finish the car in about 45 minutes or so and she comes in gets her keys goes out to the car, then comes back in a minute later,  furious yelling and screaming because she never told us to remove her old radio,  but we did anyway.




Posted By: xtremej
Date Posted: August 16, 2006 at 8:40 AM
I got one, this happened monday. I guy comes in that I sold a sub to about 2 months ago. Starts bichin that the sub is junk it doesn't work anymore. OK. lets take a look and see what happened. he opens up the trunk of his car. I wonder why its not working is all I could say, there was a pair of boots wedged against the cone with jeans piled on top of that. UHH hello, when the speaker can' t physically move its gonna cause an issue. Speaker was shot from this, obviuosly. I want my money back it should handle that, ya right. I want a new one then, warranty, warranty uhh no...He calls me 9 am this morning, I am gonna sue if you don't give me a new speaker, I say lets do it. The surround is rubbed through in 2 spots and the dust cap has groves worn in ti from rubbing on something (boots) maybe. Moron!!!!!posted_image 

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Posted By: auex
Date Posted: August 19, 2006 at 11:05 PM
mando2155 wrote:

 how about this,  Lady comes in to buy a cd player.  Sell her the player dash kit harness etc.  Finish the car in about 45 minutes or so and she comes in gets her keys goes out to the car, then comes back in a minute later,  furious yelling and screaming because she never told us to remove her old radio,  but we did anyway.


That is a good one, but hey she might have wanted a changer.

-------------
Certified Security Specialist
Always check info with a digital multimeter.
I promise to be good.
Tell Darwin I sent you.

I've been sick lately, sorry I won't be on much.




Posted By: punkbastard
Date Posted: August 20, 2006 at 2:55 AM

So I had this guy show up for an alarm install and added on a prox sensor.  I asked him why he wanted it and he didn't really know.  The car was not convertable and he didn't leave the windwos down very often plus his windows were tinted with metallic tint which we all know makes prox sensors freak.I tell the guy, hey lets return that sensor and we'll use that labor to do a secondary starter kill relay.

Now this is key, I explained to the guy three times that once I was done he would need to depress the lock switch of the vehicle in order for it to start.  This is so that if a a thief was able to find the alarms starter kill and bypass it, they wouldn't find this one.  He was totally cool with it and even told me several times while he sat there watching me install it how cool it was.

Next day he comes back demanding that I remove it and add a trunk pop relay for free.  Normally I would hook up to a factory trunk popper for free but not after how this guy was yelling at my employees.  After proving the guy wrong several times and him basically telling me he is gonna shoot me, he leaves.  A few days later I get a letter from the local court stating that he filed a small claims case against the company requesting all his money be refunded plus and extra $150 in punitive damages!

Needless to say he did not win but about a week later I got a call from a guy at another store saying this guy was there complaining that because of my alarm, his windshield wiper fluid didn't come out as fast as it used to and his radio reception wasn't as good.





Posted By: Ravendarat
Date Posted: August 20, 2006 at 12:27 PM
punkbastard wrote:

So I had this guy show up for an alarm install and added on a prox sensor.  I asked him why he wanted it and he didn't really know.  The car was not convertable and he didn't leave the windwos down very often plus his windows were tinted with metallic tint which we all know makes prox sensors freak.I tell the guy, hey lets return that sensor and we'll use that labor to do a secondary starter kill relay.

Now this is key, I explained to the guy three times that once I was done he would need to depress the lock switch of the vehicle in order for it to start.  This is so that if a a thief was able to find the alarms starter kill and bypass it, they wouldn't find this one.  He was totally cool with it and even told me several times while he sat there watching me install it how cool it was.

Next day he comes back demanding that I remove it and add a trunk pop relay for free.  Normally I would hook up to a factory trunk popper for free but not after how this guy was yelling at my employees.  After proving the guy wrong several times and him basically telling me he is gonna shoot me, he leaves.  A few days later I get a letter from the local court stating that he filed a small claims case against the company requesting all his money be refunded plus and extra $150 in punitive damages!

Needless to say he did not win but about a week later I got a call from a guy at another store saying this guy was there complaining that because of my alarm, his windshield wiper fluid didn't come out as fast as it used to and his radio reception wasn't as good.


To Stupid TO Breath



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double-secret reverse-osmosis speaker-cone-induced high-level interference distortion, Its a killer




Posted By: haemphyst
Date Posted: August 21, 2006 at 11:47 PM
Wasn't from a customer, but I was talking to a friend of mine today, and he asked me about Audiobahn.

Without skipping a beat, my mind went into overdrive,and pulled "They're CRAPTASTIC" out... I had to laugh at myself...

Hadn't thought of that word in YEARS!

Craptastic! Still laughing!

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It all reminds me of something that Molière once said to Guy de Maupassant at a café in Vienna: "That's nice. You should write it down."




Posted By: zerepdivad
Date Posted: August 22, 2006 at 12:56 AM
OK well today i had a customer that i don't think i'll ever forget. Ok so he wants an amp and sub install ok fair enough i do the install no problem. run the wires they am about to hook the amp and subs up. so i do that. They my next step is to secure the box. i start to and he asks that i don't. Ok fair enough i warn him that i cut the wires to length with the intent of securing the box, and that if not secured the box will slide around and most likely either A) damage the amp terminals or B) Completely rip out the power and or ground wires. He says thats fine i'll be ok. Well he drives off about 10 minutes later he comes back saying his subs stopped working...... so i go and check and what do ya know the box slid back and the power wire got ripped out and partially damaged the amp terminal. I said well this is why i wanted to mount it for you. He says just hook it back up i don't want it mounted. Ok so i hook it up and i say it will probably happen again well 2 minutes later he comes back and the same problem except this time the remote wire snapped..... At this point he's wized and so am i with his stupidity. he wants me to make it so that the amp won't move but not by securing it down.... he starts suggesting bungee cords and velcro which we don't do at the Best Buy that i work at. I said that we always secure boxes unless the customer for some stupid reason doesn't want it that way. So then he demands to talk to management. And we call our managers and we explain the situation. and my manager said "You're mad because you wanted the box to be not secured.. and he told you that the wires would rip out, and you told him to not secure it anyways, and now you're here why?" So after a bunch of arguing the guy still refuses to let us mount it, and as of now we have him scheduled to get everything taken out, and refunded minus labor.




Posted By: xtremej
Date Posted: August 22, 2006 at 8:26 AM
Refund? I would have kindly asked him to leave and never return with no refund, period. I have people request that I don't secure their equipment when I install it, I void the warranty. Its a waste of time for the shop and its unsafe. If someone doesn't trust yor professional opinion, they should have some crack head at hack shop install it.......

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Posted By: zerepdivad
Date Posted: August 22, 2006 at 12:55 PM
xtremej wrote:

Refund? I would have kindly asked him to leave and never return with no refund, period. I have people request that I don't secure their equipment when I install it, I void the warranty. Its a waste of time for the shop and its unsafe. If someone doesn't trust yor professional opinion, they should have some crack head at hack shop install it.......


Believe me a refund never even crossed my mind. That was managements decision i let them know i didn't agree with it at all.




Posted By: wranglercory
Date Posted: August 24, 2006 at 1:06 PM

ok this lady comes in and had a stereo installed ,

She comes back a few days later "my rear defrost isnt working "

it was a escort so I thought the plug may not have been pluged in or a wire came off so I checked it . After getting ready to pull the radio out I looked in the rear view mirror . I went back to the counter and said excuse me but your vehicle isnt equipt with a rear defrost .

she responds oh that must have been my old car that had rear defrost

well I thought to myself I guess so .





Posted By: wranglercory
Date Posted: August 24, 2006 at 1:13 PM
We had a customer just stop at BB and he wanted to have a stereo installed , the man was hispanic and didnt understand english very well . We explained our drop policy since all the appts. were full , we explained it quite a few times and he continued looking at us with a really confused look . Just as we were about to give up a African man walked in comes up next to the hispanic man and asked the same question about getting his stereo installed "de ja vue" then all of a sudden the hispanic man decided to help us explain the drop policy to the African man he then turned to the African man and started to explain the best he could to elp the other man . Well if that wasnt like the blind leading the blind I dont know what is . If I remember right they both ended up leaving with out a installed radio .




Posted By: wranglercory
Date Posted: August 24, 2006 at 1:18 PM

one of our sales guys at BB had a man come in and as he was looking Brandon went up to him where he was standing and asked can I help you find something .

the man answered where is your GPS

Brandon answered pointing right in front of them right here .

The man disgusted says no GPS ! not navigation

Brandon this is it this is the GPS Navigation

the man insists this isnt it where is the GPS I need something to show where Im at not where Im going .

I guess you cant win with some customers .





Posted By: Fastlearner
Date Posted: August 24, 2006 at 10:24 PM
I also work at best buy. Had a guy come in looking at gps/navigations and he was looking at a particular one. My salesmen sold him on it and then realized that we were out of it. It was christams time so things were a little hectic. Well the guy for some reason blew up on my salesmen. Ask to speak to a supervisor so i stepped in. Guy starts yelling/swearing at me because we were out of that one and didn't tell him till afterwards. So I say sir i'm sorry that were out. He asks what did we just sell out of them. Still screaming and swearing. I ask and the salesmen said no about a hour ago. This really got the guy going, so i said its ok we can special order one for you. He continues to yell at me about how he lives 40 miles away and doesn't want to drive back to pick it up. Confused as to why he would drive 40 miles when there are at least two best buys in every direction within 40 miles, i let him know that we can have it sent to his house so he doesn't need to drive back. I guess hearing the right thing set this guy off because he then walked out screaming love at the top of his lungs. Crazy.




Posted By: nipplz
Date Posted: September 04, 2006 at 11:41 PM

these are great! i have two

a guy comes into my shop and asks how much for an amp. it was last years display model so i was going to sell it $200 under my cost. i explained why the price was so low and i told him that i would cover the year warranty.  as soon as i started to remove it from the display he speaks up about how he wants a new one not the display model.  there was anouther customer in the shop at the time that a coworker was helping.  i brought my customer to my desk and told him retail price. my customer changed his mind but during this time. my coworker had sold the display model for cash and that customer ran out the door not caring about his change or the receipt

i used to be an automotive technician at a jeep dealer.  a customer came in with his new jeep grand cherokee overland edition and complained of a rough ride.  i checked his vehicle up and down.  i asked him to take me for a drive. he did and showed me his concern. i could not get the point across to him that he had purchased a truck. i finally blew up and screamed "if you wanted a lexus you should have bought one!" he smiled and asked is this how you treat all of your jeep factory representatives. he now buys my dealership lunch whenever he comes by.





Posted By: caraudio904
Date Posted: September 06, 2006 at 12:28 AM
I once had a guy who came in to buy 6X9's an a set of 6 1/2's. He wanted both but didn't have the money for both sets so he just wanted to buy the 6 1/2's so I installed them. He then said after I was done, well I don't know if I like how the sound. They were a set of infinty anyway he had me take them back out.  The owner asked why did he want to hear them an we have the same one's on display in the store. To sum it up he was okay with paying for an install of 6 1/2's that he didn't even drive away with. We had a big laugh an just made him go away.

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Southern Stylez
Jacksonville, FL 32218




Posted By: josh1979
Date Posted: September 17, 2006 at 9:21 AM
wow what a great sales and instalition team you guys must have. a guy comes in a all he wants is a set of speakers and he leaves your store unhappy. it must be nice to be able to laugh about an unhappy customer. where i work if i have a customer leave unhappy, (which is rare we bend over backwards to please our customers) all i see is a customer that will never spend money in my store again, and to me that equals a smaller pay check for every body that works in my store

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bring back the rotary phone so i dont have to press 1 to proceed in english




Posted By: tragik
Date Posted: September 18, 2006 at 6:11 PM
I'm with you Josh1979. I would have seen that as a perfect opportunity to sell the customer into an amp, or better speakers, or an eq. Car audio is a luxury, and  the customer is doing you a huge favor by giving you the chance to impress them. That guy most likely went down the street and spent his money elsewhere. He also most likely told 5 of his friends about his bad experience too. Thats five people whose money isn't going into that shop.

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Northstart.....or start it your damn self.




Posted By: zerepdivad
Date Posted: September 19, 2006 at 12:42 AM
tragik wrote:

I'm with you Josh1979. I would have seen that as a perfect opportunity to sell the customer into an amp, or better speakers, or an eq. Car audio is a luxury, and the customer is doing you a huge favor by giving you the chance to impress them. That guy most likely went down the street and spent his money elsewhere. He also most likely told 5 of his friends about his bad experience too. Thats five people whose money isn't going into that shop.


That's exactly what i was thinking. If he wasn't impressed i would have told him it'd sound tons better with an ampliflier pushing them. It's worked a few times at our store.




Posted By: Mad Scientists
Date Posted: September 19, 2006 at 1:49 PM

Well, I must be different. I saw in that story a guy that didn't even have the money to buy both sets of speakers he was looking at.. do you think he's got the coin for an amp?

Have you ever had to deal with a customer that comes in an says 'I want the best of everything!!.. Money's no object!! I want something better than anyone else!!'

'I've got $700. I can go as high as $750 if I need to.'

Some people, you just can't deal with. The sooner you figure that out, the sooner you can get back to making money.

Jim





Posted By: tragik
Date Posted: September 19, 2006 at 4:53 PM
[QUOTE=Mad Scientists]

Well, I must be different. I saw in that story a guy that didn't even have the money to buy both sets of speakers he was looking at.. do you think he's got the coin for an amp?

He might not have the money for an amp right now, but maybe next month. With better salesmanship, the guy could have left with the speakers and then returned for the amp later. Instead, this shop lost the proffit on the speakers, which was probobly even more than the proffit on the speaker install.plus they had to take the time to uninstall the ones they had originally sold, and put the stock ones back in.

You can't deal with everyone, I know. But a little customer service and common sense would have sold this guy some speakers that he wanted from the beginning. They were already in his car for crying out loud. Whatever, Thats another potential speaker sale for me.



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Northstart.....or start it your damn self.




Posted By: xtremej
Date Posted: September 19, 2006 at 5:01 PM
Exactly, that customer will go somewhere else like my store and spend revenge money. Its amazing what people will spend when treated well. Some of my best customers come from another shop in town that has the worst customer service I have ever seen. Most customers are un-educated on mobile electronics when they walk through the front door, its the salesman job to educate them ie sell them what they want/need. The more you educate a customer the more they'll spend and the more they'll send their friends inposted_image.........................

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Posted By: keithfish
Date Posted: October 24, 2006 at 5:49 PM

had a lady say we stole a picture of her kids, center console

"i usto have a cup holder", it was retractable

one couple demanded a refund becuase i left a three six mafia cd in her radio, then refused to return my property becuase we wouldn't do it



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trout




Posted By: wretchedunloved
Date Posted: December 21, 2006 at 3:36 AM

While glancing around Best Buy whilst trying to figure out what I needed to do to my system, I got to overhear a rather amusing conversation between a very good sales rep, I talked to him a lot, he knew his stuff and was good at dealing with clueless folks, and a random middle-aged Hispanic fellow and his wife.

Guy: I want the pack on sale with speakers.

Rep: The Dual's?  We have that package right here, let me gather the components for you.  (( He now proceeds to hunt around for all the pieces and a cart, stacking them all up))

Guy: I need it installed, I can't do it myself.

Rep: We can do that, it will be $80 ( or so ) for installation, plus wiring.  Would you like to buy that now, or at the time of install?

Guy: I HAVE TO PAY FOR IT TO GET INSTALLED?!  AND PAY FOR WIRES!?  DON'T YOU HAVE WIRES?!

Guy's wife:  That is rediculous!!  We come here and buy from you and you try to sneak on more charges!!!

Rep:  You don't have to get it installed here, but you will need to pay for a wiring kit no matter where you get it installed... ( He attempts to use the diagram on the back of a wiring kit to explain that power and signal doesn't float through the air via magic to the amp and subs )

Guy: I can't believe that you would try to cheat your customers!  HOW CAN YOU GET AWAY WITH THAT!?

Guy's wife:  We'll be going back to circuit city!  They won't make us pay $200 on top of the speakers!

Rep: *Blank stare*  They... Will charge you for installation... And materials...

Guy: No, we talked to them, they won't do that!!  They didn't say anything like that!!

They now proceed to walk off and I burst out laughing when they get out of sight, then the sales rep does also.  Good times.



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2001 Monte Carlo SS
Sony XM-2002GTR
Sony XS-L123P5 x 2




Posted By: Fastlearner
Date Posted: December 21, 2006 at 5:18 AM
Since I left best buy I actually miss customers like that. They make great stories.




Posted By: wotugot4me
Date Posted: January 20, 2007 at 3:13 PM

Had a lady come and complain about her new radio, she had a nissan almera with quite a large molded in radio, so ordered the replacement panel and fitted the radio.  She didnt think i was going to take her radio tape out to put the new radio in, she thought i could put it in her 1/2 din cd holder slot.  She was then peed off cos she has a "special" feature that gave her traffic updates on her nissan radio.  I then showed her the traffic function of her new cd player and she left in a hurry.  Where do these people come from.

Another guy said since i fitted his new radio the rear speakers stopped working, so book him in do all the usual checks and find nothing, no rear speakers that i can find but thought that they maybe amplified in the trunk..  Eventually rip the car apart to see where the problem is (it was an audi with amplified speakers in the front) turns out there are no rear speakers at all. 





Posted By: Hymer
Date Posted: January 22, 2007 at 4:48 PM
Price shoppers drive me nuts, they waste more time then you can ever make off of them. Any way this guy is a classic dawin award winner. Guy comes in looking for a lift kit for his 03 chev. I tell him 2650 installed.. not a bad price around here. He then asks me why so cheap? It must not be the same kit. I looked it up again and yes the same kit. He then tells me that the shop down the road wants 3600 for the kit and 1200 labor for the same kit. WTF figured I had the deal in the bag. He then asked me if I would price match. I said well It depends what do you want to price match? my price is about the lowest around the area. He asks me to match their price. Now I'm totally confused , and looking at the guy like he's absolutly nutz. I asked him what he meant, the shop "B"s price is twice mine. He says yes, but is the quality and the special equipment the same as shop "B"'s. [A light went off in my head] This guy got a line of crap from some sales guy who was looking to pad his pockets off this moron. I explained to him what the installation consists of and what equipment is needed and so forth. Now the guy insists to see the shop. Lucky for me it's pretty new and was very clean that day, He lookes over the place, asked to see all the tools and such. He must have been quite impressed with my box and the contents , because he opened up a few drwares and said, "this place is way better than shop "B". Nce and clean , and lots of the correct tools." He then tells me to write it up for the amount the OTHER shop is doing it for. twice my price! I told him no problem, wrote it up the way HE wanted. Discussed it with my partner and agreed to try and get it for our price. Upon calling and offering it again for our price, the guy still wouldn't budge, he wanted to pay the extra ching for the "qualtiy factor" I said ok, no problem. I felt bad taking the guy's money like that, but I offered several times do do it for the "fair"price.   Moral of the story, a snot nosed competitors sales kid, who doesn't know squat about what he's selling, made me a bundle of a typical uninformed consumer with his own ideas about the way things work. I did call shop "b" after the guy left and must have gotten the same kid because I got the same price , reason why it was higher than the rest of his bs story, and same part numbers that I install.

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Tire Proz Stillwater Mn
High End Restyling and Comlete Repair




Posted By: firelizard
Date Posted: February 09, 2007 at 2:37 AM
I don't work in the industrie but I've seen a good one..like this guy in my paint class who has his amp's power wire coming out from his hood, over the A pillar, between the door and the jamb, into the interior!

How about a silly seller?
Went to FS looking at the Punch P1. I asked about the 8-ohm model. A blank look and one more employee later they decided there were only 4 ohm subwoofers.

Another time, same employee, I go in and ask for the Pioneer CD-IB 100 iPod adaptor that I had seen. He started showing me iTrips. That guy left. Then some other guy went and got it for me. He asked if I was getting it installed. I said "no thanks, I'll D.I.M.". He answered "Are you sure? You have to plug in the wire at the back" "The IP Bus you mean? That and the power wires, I can handle that".
He looked so unsure I couldn't help but be a little insulted.
Took me 10 minutes to install it, even less to take it out and re-package it 'cuz I realized I'd been had - the CDIB100 is twice the price and slower than the CDIB100II - only available in the US.




Posted By: Ravendarat
Date Posted: February 09, 2007 at 11:00 PM

firelizard wrote:

cuz I realized I'd been had - the CDIB100 is twice the price and slower than the CDIB100II - only available in the US.

To be fair you cant really say you were had, I mean you ASKED for a CDIB100. If you had asked for a CDIB100II and had been given the 100, or if you asked what the difference was and they told you there wasnt one than you can say you had been had.



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double-secret reverse-osmosis speaker-cone-induced high-level interference distortion, Its a killer




Posted By: firelizard
Date Posted: February 10, 2007 at 12:12 AM
Ravendarat wrote:

firelizard wrote:

cuz I realized I'd been had - the CDIB100 is twice the price and slower than the CDIB100II - only available in the US.

To be fair you cant really say you were had, I mean you ASKED for a CDIB100. If you had asked for a CDIB100II and had been given the 100, or if you asked what the difference was and they told you there wasnt one than you can say you had been had.



Oh yeah, that part was totall my fault, I know. CDIB100II isn't available in Canada, I'd never heard of it until I got home and went online to get more info on the CDIB100




Posted By: leey
Date Posted: March 03, 2007 at 11:35 PM

i work in a small mom and pop type auto shop and one day after i had just started a man called me and said his tail pipe was over heating, when i ask him what made him think that he said was putting gas in his car and it looked hot. he never came by for us to check it though, i was dissapointed.

also a lady came by and said we meesed up her brakes because when she washed her car (after driving it to the car wash) her brakes steamed when they got wet.





Posted By: mikvot
Date Posted: March 22, 2007 at 8:39 AM

I got a couple.

Years ago....did a deck and two on this guys car...can't remember what kind of car it was, but had to take alot of the dash apart. Every piece of the dash i took apart, he took into the bathroom and ran it under the sink to clean it up.....needless to say, what would of taken 45 minutes now became 2 hours. The worst part was, after i got him out of there. Went into the bathroom......there was water all over the place, he had used paper towels to wipe the parts, and then tried to flush them.

Did a deck and amp for a stripper once....opened her trunk up and found a carton of douche.....the box was bigger than her sub box.....she must of been taking on some side jobs.

And i'm sure alot of installers have run across this.....reach under the seat, and next thing you know, your hand is on a pistol.....oh, i hated that, used to put the car back together and boot em out the shop.



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Posted By: auex
Date Posted: March 22, 2007 at 11:53 AM
mikvot wrote:

And i'm sure alot of installers have run across this.....reach under the seat, and next thing you know, your hand is on a pistol.....oh, i hated that, used to put the car back together and boot em out the shop.



Sorry but what state do you work in? This is common place for AZ


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Certified Security Specialist
Always check info with a digital multimeter.
I promise to be good.
Tell Darwin I sent you.

I've been sick lately, sorry I won't be on much.




Posted By: mikvot
Date Posted: March 23, 2007 at 8:19 PM

First off....that's why i said alot of people have run across this.....second, what difference does the state i live in make....i expect a customer to tell me if there is a gun in the vehicle. It's just common sense and courtesy. I know AZ is lax on there gunlaws, i used to live in Phoenix.....but i just like to know if there is a gun in the vehicle.



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Posted By: clutchdoctor
Date Posted: April 16, 2007 at 4:35 PM
ok i had a lady bring her ranger in for an alarm, no problem on the install and she picked it up was happy and left. next day she came back with the front end and hood all smash in and a busted windshield yellin bout how i broke her hood latch and she was gonna sue me for all i had( heres my watch ... have a nice day.LOL) so i calm her down and she explaned that she went home parked her truck set the e-brake ( floor mount peddle style) and went in. came out an hour later relesed her brake and left , got on the high way hit 60mph and BANG .... hood flies up bust windshield and she hits an orange barrle. i say ok show me what u did , so she gets in the car pulls the e-brake release and said she put in gear . i had my other installer go talk to her cause it was to good to keep to myself.... life is good !

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john andrew willey




Posted By: clutchdoctor
Date Posted: April 16, 2007 at 4:38 PM
edit she pulled the hood latch not e-brake... damb customers havin me leave the computer in the middle of the most important thing ill do all day :P

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john andrew willey




Posted By: lowkey516
Date Posted: May 03, 2007 at 9:42 PM

The all time best, that sends a shiver down my spine is when a customer says:  "All you gotta do..." , because my job is soooo much easier when your brother/uncle's/next door neighbor's friend started the install.



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First Class MECP Certified Installer
-----------------------------
Your install is weak! Snatch the relay from my hand young installer.




Posted By: kassdog
Date Posted: May 04, 2007 at 1:03 AM
God I love the "all you gotta do is".  "Well can you come outside so I can show you something" This is usually said after someone tells me a problem with their car. Something distinctive like my subs aren't playing anything. I don't need you to show me they arent giving out any sound. I beleive you. Or the "Can you do _______ to my car really quick, it's easy". Its so easy your not doing it.




Posted By: Bmnicolosi
Date Posted: May 04, 2007 at 1:18 AM

do yall do installment? {installation}

damn yall be taxin.

I got a friend that does this.{installs car electronics}

customer: I need you to check my ____,

me: do you have a receipt?

customer: go to customer service and get it printed.

customer: i did she said it okay for you to look at it.

me:  i'm the manager and im not looking without a receipt.

customer: Just come look at it for me.

me:No

customer leaves, peels out all wized of because i wont look at what he did.



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If you say "I already know how", don't ask me a single question.




Posted By: mando2155
Date Posted: May 06, 2007 at 12:12 AM

" I should get half off the install cause I already removed the radio and did all the wiring".  " Everything is done its just that the radio dosent work."





Posted By: Bmnicolosi
Date Posted: May 06, 2007 at 5:14 PM
All you gotta do is....EVERYTHING.

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If you say "I already know how", don't ask me a single question.




Posted By: sarcomax
Date Posted: May 15, 2007 at 12:48 PM

I had an installer a few years back that was drilling a hole for an LED for a security system in the center console area and couldn't figure out why his brand new drill bit was not going through the plastic. He removed the center piece (which was not screwed down and yes he should have looked first) to find that he had most definatly gone through the plastic. The barrel of a sig saur (sp?) was what was really stopping the drill bit. The customer even checked off the no box for the question "do you have any guns, explosives, or hazerdous materials in the vehicle." The customer was very upset, but callmed down after we offered to call the police and let them know about the damage to his unliscensed concealed weapon.

My favorite customer is the one that calls for an appoitment for their "stuff" to be hooked up. When asked what "stuff" they say radio. I ask just the radio, no speakers or anything else?  "Yup" or some other monosylabic response spews from the other end of the phone. We then block off an hour for the head unit install and they show up with a deck &4 speakers 2 amps subs and a cap and still want it done in an hour.





Posted By: Bmnicolosi
Date Posted: May 15, 2007 at 7:37 PM

customer: "you hook my stuff up and it is not working."

me: "Everything is hooked up right, the equipment is bad."

customer: "It worked before"

me: "Okay, but the euipment is 8 yrs old, Im sure it did work at one time"

customer: "I want you to replace it"

me: "sorry, it doesnt work that way"

I hate installing used euipment for this reason.



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If you say "I already know how", don't ask me a single question.




Posted By: 410440
Date Posted: May 16, 2007 at 12:04 AM

I had a customer come in with a lincoln navigator, he wanted to put a deck in: so i went and grabbed all the install pieces (dash kit, harness) took them back to the customer and gave them to him, he took a look and said:

" i have a lincoln navigator, not a ford"

myself: "Lincoln is ford, they use the same kit and harness"

Customer: " I dont want ford parts, i want lincoln parts"

Myself: " These are the only parts I carry for your vehicle"

Customer: " ok, ill go somewhere else"

needless to say, 2 days later he was back buying the parts.

a few months later this guy brings in his lincoln zephyr for  a sat radio install and just because i remembered what he did, i made sure to make a comment on how the lincoln zephyr was just a flashy fusion with a bigger price tag... lol... some people are just retar!ded.



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Matthew Robertson
Senior Installer
Best Buy Deerfoot Meadows
Calgary, AB, Canada




Posted By: phatx96xaccord
Date Posted: May 16, 2007 at 10:52 PM
im sure you guys have heard this atleast once in your career. "i can gettin cheaper on ebay"

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would u like your chicken original or extra crispy?




Posted By: Bmnicolosi
Date Posted: May 17, 2007 at 12:23 AM

and after they buy it on ebay: "why you chargin me more for install?"

"cause its not from me."

"I can get a better price somewhere else."

they leave, go elsewhere, come back and i raise my price because i wasnt good enough the first time.  they pay the higher price.  sometimes customers screw themselves with comments.



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If you say "I already know how", don't ask me a single question.




Posted By: Hymer
Date Posted: May 17, 2007 at 8:57 AM
My favorite is the old bucks who you know have plenty of cash, yet still try to haggle with you..

Customer:How much for head unit and install
Me: 350.00 all parts labor and head unit.
Cust : Hmm well I can go o Best buy and get it cheaper..
Me : Thats fine.
Cust: Well I'd rather not, Ive done buisiness with you guys before.
Me: Thats great, thanks for coming back. [he brought his truck in for a 20 $ set of mud flaps at one time 3 years ago]
Cust : What kind of deal can ya give me for being a good customer?
Me: I already gave it to you... 350.00
Cust:Well I'm retired..
Me: If I keep giving retired guys deals I'll never retire, much less live to retirement from malnutrition from not being able to afford to eat!
Cust: Ha, I get your point, set it up and add blah blah blah...

Some people think this place is like going to Mexico and haggleing over everything.

THde other good one is with haggelers, I ask them what they do for a living [or did].
Cust: well I'm a contractor [the worst]
Me: Hey ya know my house needs a new roof , can ya do it?
Cust: yeah, 100 a square.
Me: how about I give you your equipment for the price you want and you do my roof for 50 a square?
Cust: Well theres no way I can do that! the material cost more [bullsh1t].
Me: Ya get my drift?
They buy whatever and think twice before doing it next time... heh

-------------
Tire Proz Stillwater Mn
High End Restyling and Comlete Repair




Posted By: duct tape
Date Posted: May 17, 2007 at 11:39 AM

a kid came in to the shop after installing speakers himself.  the window hit the speakers when he rolled the window down.  he asked me to cut out part of his window to make them fit......

i had another guy that bought an infinity kappa 10" sub from me, then a few days later he brings it back and wants me to give him a new one under warranty.  he said it didnt work.  the sub looked like it was dropped b/c the magnet was shifted.  he also had punctures in the cone and rubber surround.  when i told him that warranties do not cover abuse and physical damage, he went off on me and started tearing up my store.  we had to call the cops to remove him.

i installed an alarm in an older volkswagon, went to mount the valet switch in a storage compartment and out dropped a bag of weed and a ton of pills.  finished the job, called the cops, had him pay, then the cops busted him up the street after he left. 

I could go on and on......i'm glad that i dont have to deal with this crap anymore posted_image



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Posted By: Bmnicolosi
Date Posted: May 17, 2007 at 11:34 PM

on the drug notes:

I had an f150 i was doing an overhead in.  pulled down headliner by A-pillar, out falls bag of weed.

I was doing a radio and amp bypass in a crown vic or grand marque.  Guy saw me going into the trunk and got all nervous and kept asking what i was doing.  Told him the whole nine yards, and made him leave the bay.  Come to find out, he was nervous because his duffle bag i moved had enough X in it to make us all rich.



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If you say "I already know how", don't ask me a single question.




Posted By: INSTALLER_MSS
Date Posted: June 23, 2007 at 1:24 AM

i just love it when a customer comes in and and says:

"is there free installation?"...on everything

"well i can get that at so and so's for this less than half that much"...i reply with "you better head over there then i guess"

"i can install it myself.......what wires go where?"

"you mean i have to pay tax on that?!"



-------------
"If a man made it, another can modify it...it just takes some thinking."
"If you ask questions, you're a fool for 5 minutes; if you don't, you're a fool for a lifetime."




Posted By: INSTALLER_MSS
Date Posted: June 23, 2007 at 1:26 AM

customer calls 10 minutes before we close...

them: "what time do you close?"

me: "7 o'clock"

them: "do you have time to install an alarm real quick?"



-------------
"If a man made it, another can modify it...it just takes some thinking."
"If you ask questions, you're a fool for 5 minutes; if you don't, you're a fool for a lifetime."




Posted By: INSTALLER_MSS
Date Posted: June 23, 2007 at 1:28 AM

customer comes in 20 minutes or so before we close...

them: when do you close?

us: in about 20 minutes

them: do you have time to do this [six hour] job?

(sure...i don't have a home to go to after work...let me stay here and work on your car until tomorrow)



-------------
"If a man made it, another can modify it...it just takes some thinking."
"If you ask questions, you're a fool for 5 minutes; if you don't, you're a fool for a lifetime."




Posted By: bigfoot286
Date Posted: July 11, 2007 at 10:46 AM
Had a lady come into get an Interlock installed in her saab.(the things that wont let ya start if ya drink) well we turned her down because her cover that holds the sparkplugs in was lose and the car would just cut off if you touched it. well we get her to leave and about 30 minutes later i get a call"you STOLE the bolts to my raido"
ME-"mam we didi not touch the raido"

HER-"NO you you took ou the bolts to my raido and i want them back"

ME- "ok come back and ill check it out"

SO i start thinking and cant figure out what she means, i never took anything apart in that car just opend the hood, well she gets here and i walk out to look at the car, Her Sabb uses Ford keys to remove the raido. She points at the hole"There, there was bolts in there before and you stole them"
ME- "No mam thoes are holes for a speical tool to romove thae raido
HER-"no you took them" so i go and get my ford keys walk out side and slide the raido out and tell her "NO thoes are for the tool that pulls out the raido"




Posted By: mando2155
Date Posted: July 12, 2007 at 11:49 PM

  Customer came in and wants to buy a sub.  I ask what kind of amp he is using or if he need to get an amp as well.  He tells me it s 300 watts, so i ask is it mono or a 2ch or what?  He tells me it s the 300 watt bose amp that came in his new mazda.  At that point  I try to explain to him why he s going to want an aftermarket amp and that his factory amp is not designed to run a 12" kicker sub.  Thats when he tells me I dont know what Im talking about , his amp will put 300 watts to the sub and his bose is better than any amp we carry,  because the guy at the dealership told him so.

Every once in a while i get the guy that bridged his mono amp to get more power, and his buddy that has a 50x4 head unit with a 400 watt durabrand 4 ch amp thats a total of 600 watts to his highs.

Then there was the guy who wanted to know how much it would be to have his wires buried.  I cant speak for anyone else but I dont keep a shovel in my tool box, however if the customer wants to provide one and pay me $60 an hour I guess I can dig a hole in the ground large enough for an amp kit. 





Posted By: rogue212005
Date Posted: July 18, 2007 at 9:25 PM

This might have already been asked does it have to be about car Stereo, I work for Radioshack and the stories I could tell you about cellphones!





Posted By: mando2155
Date Posted: July 18, 2007 at 11:51 PM
I dont know about the rules but a laugh is a laugh.   And i enjoy a good laugh from wherever.




Posted By: 5150azn
Date Posted: July 19, 2007 at 10:41 AM
I just enjoy looking at the customer sideways when they say stupid things.

Customer: This new radio you installed unlocks my doors
Me: The radio is not hooked up to the door lock system in your car mam.
Customer: Well I accidentally opened my door while I was driving and almost fell out.

*Gives customer side ways, you're freak'in crazy look*

Me: You accidentally opened your door? BLAHAHA!!! We'll... check it out for you man...


Another one...

Kid: I hooked up the amp I bought and it doesn't work there is no sound comming from it.

He openes up his trunk to show me his install.

Me: Where is your sub?
Kid: It's inside the amp.
Me: What?
Kid: You didn't know that?

*Gives customer side ways you're crazy look* lol

-------------
Tell the Snap-On guy I'm not here!




Posted By: s_p_n_k_r_07
Date Posted: July 21, 2007 at 2:15 AM

I'm not too sure how funny it was, now I giggle a bit but then I was a tad angry.

I work at Best Buy and we had a trend for a week or so of people coming in with air soft guns and my (now fired) trainee thought it was great to shoot me with them while I was at the counter talking to customers, wiring harnesses, installing anything...you get the point.

I was working on a mercury/ford something or other for an alarm, I'm facing the kick and I hear a metalic click and a thud. I slowly turn around to see the louder and more painful end of a Glock and my idiot trainee that had accidently hit the clip release lever dropping the clip onto the seat.  He had this dumbfounded look on his face and stated that he didn't know it was real.  That woulda been a pretty messy oops.

On a funnier note... I did a remote start on a CRV, while connecting the brake wire I broke the brake switch where the treads meet the body of the switch.  For mobility purposes I super and hot glued it so we could shuffle cars around.  I called the customer and let them know that even though I was off the following day I would get the part early morning and have it installed by the time we opened the next day.  After a wild goose chase I tracked down the switch ($7.49) and got to Best Buy almost as we were opening.  I did the swap real quick and started to leave when the customer insisted that I show her what I broke and that everything was fine.  I did and she then insisted that I give her the broken switch back. 

Me: But I bought a new one for you this is my reminder of what not to do. *fake haha*

Her: I bought that switch with my car and I want it back.

Me: I bought the switch IN your car and I want that one back.

My Boss: If you don't shut up I'll clock you in to fire you.

Me: Have a wonderful day, and thank you for shopping at Best Buy. :-)  *throw switch into car*





Posted By: s_p_n_k_r_07
Date Posted: July 21, 2007 at 2:29 AM

I have a funny one but Its me that was stupid.

At Best Buy my senior and myself did fiber glass kick panels in a 1987 BMW 5?   The customer brought us a 5or 6 ch McIntosh amp so we knew we had to go all out.  We had just picked up Alpine so we did a Type-R 10 and Type-R 6.5 componants, along with the Type-R 6*9s,  we cut the holes for the 6*9s and carpeted over the grills with black carpet.  We did a beauty board over the amp, and of course the Kicks which were really cool, except the fact that I never checked the clearance of the glove box door opening.  He he.  for those of you that are un-familar... this is the one where the entire passenger side dash drops to reveal the multi shelved, and pocketed glove compartment.  Yeah, never looked into that when I was making my cardboard moch ups. Which I might have caught somewhere during construction but we had to do almost everything at my seniors home after hours due to policy and no chemicals or table saws bla bla bla. so we basicly had to do an install without the car preasent for 50% of it.   I did however run the iPod cable into the glove.  When the customer came to pick it up I went to show him the cable and only then did I realize that it didn't open.  at all.  I remebered clearly pressing the kick up before securing it.  He could have been a better sport about it but I was more angry at myself that he could have ever been.   we never did see him again.





Posted By: howie ll
Date Posted: September 05, 2007 at 12:22 PM

Hi guys thought I'd give you a couple of Darwin specials.

Do a mobile to a woman's house to fit an immobiliser to her (grey) import Toyota people carrier. "Could I have the keys please?"

"Why do you want my keys?"  You know where this is going don't you!!

Outside someones house installing a car kit, he comes out to tell me he's just had a power failure inside the house, was it anything I did?





Posted By: init
Date Posted: September 05, 2007 at 10:53 PM

Wow.. a lot of Best Buy/Ex-Best Buy employees here.  I actually wanted to work in car installation or computers, because it was the two things I thought I knew the most about.  Ended up in Home Theater, which wasn't bad and it was a good opportunity to explore something I hadn't really looked into before.

Someone here posted about getting calls from customers who thought they were talking to Circuit City.  I've had a customer in the store, talking on their cell phone, then you hear "uhh... " then the customer turns to me and asks "What store is this?"  If that's not bad enough, it happened not once but twice. It happened a third time but that time the lady turned around and noticed the company name on my shirt and nametag.

Had a guy come in one night looking for a DVD Recorder.  It was a daunting task answering his questions, because he not only had a lot of them, but...      he found it....        necessary....        to put.........  long pauses......     between......    every 2-3......    words....   ....in a sentence.  Furthermore, he just didn't seem to understand anything.  I was taking it slow, figuring that this might have been overwhelming for him. I'd explain something, then he'd ask the next question, then after a while he'd be asking the same questions again and I'd have to explain everything all over.  This went on for the better portion of an hour.  I was just trying to finish the sale now as fast as possible since the process was becoming extremely painful... you just wished you could reach in there and pull the sentences out.  I think he ended up not buying anything, too, but he said he'd come back later.  I never saw him again.  I doubt he even remembers any of that.

One customer told me he couldn't watch cable on his new TV.  He needed to have an external converter box to do so.  He told me he had one that he bought here, and he went over to show it to me. 

He connected the cable TV into an RF Modulator, and hooked it up to the TV.  Then he told me that someone here said it would work.





Posted By: init
Date Posted: September 05, 2007 at 11:07 PM
Oh, and BTW, I loved the one about the guy who was sticking the CDs in between the head unit and the dash.  I was in class at the time, and I was getting funny looks from the person sitting next to me because I was trying my hardest not to laugh...




Posted By: extacy
Date Posted: October 07, 2007 at 7:01 AM

While I dont work for a shop I get a lot of this stuff when people ask for me to tag along with their audio install or tell them what to get (Shops here absouletly know nothing!!! They match amplifiers to subwoofers with the peaks. For a JBL GT4-15 1000watt they told me to get a 2channel amp that said "1000watts" ... it wasnt even bridgeable and I had a SVC sub :S)

Anyways this is what I alwayyyyyyys get --- "I have 15,000RS (250US$) and I want awesomeeee sound quality and bassss" .... :S

Following are what 50% of my convos are...

Random dude : "I want to install a real good quality sounding system, I want subwoofers amps deck speakers blah blah got lots of money"

Me : "Okay then, lets get an Alpine headunit and ...." *dude cuts me off*

Random dude : ".... no I want Pioneer, the one with the DOLPHIN display cus it looks cool and Pioneer is the best"

Me : "...umm ... if you want and then lets get some good components in the front ..." *again cuts me off*

Random dude : "...no... Kenwood HQ-718 are the best BASS speakers" *i cut him off*

Me : "...if you know so much then jus friggin get your own stuff dont come to me whining later that you spent this much and still your car sounds like doodie"

Thats the worse thing in my country. People spend lotssssss of money on stuff ... and ALL they get ... are Pioneer headunits (to them ... its the best possible hu ever) ... Kenwood HQ-718 speakers or if they find them ... HQ-715 speakers because they are the ULTIMATE ULTIMATE speakers with awesssome bass. For subwoofer ... they ALWAYS want a Pioneer 30x subwoofer. Thats it ... they wont buy ANYTHING else

Another funny thing that happened a few days ago. Friend calls me that some shop is making his sub box and wants me to overlook the build n tell size. I go there ... and tell them the size (1.5cuft sealed) ... and then ... the start making a port. Im like NO dont make it. Here is the reply .... and its a killer ..... "Hahaha ... are you mad? Air will not escape there will be no bass at all" ... I take them to my cars trunk and show them the JBL GT4-15" (I had that time) in a sealed box and then I play it. Then I get a ... "Sorry sir, we will do it as you wish". The ports they make ... lenght never matters ... box size or anything ... just a 3" x 4" port in even a box less than .75 cuft for a 12" :S

Oh and this is the classic one ...

... I want a DVC subwoofer because DVC has double coils so it has double power. Like a supposed Pioneer 1000watt entry level 50US$ sub is gonna be a 1000watt ... let alone 2000watts :S





Posted By: howie ll
Date Posted: October 07, 2007 at 7:40 AM
And when they get to the UK they always have Jap Importg Pajero's (Shogun/Montero) which quickly becomes a 5 Series/ E Class Thanks extacy for a very funny post.




Posted By: extacy
Date Posted: October 07, 2007 at 10:07 AM

A friend bought a Kicker L5 12 used with a box from the supposedly best audio shop in the city (n its a big city). A superb box it was ... net volume less than 0.80 cuft and a random slot port of I dont know what frequency.

It hit worse than an entry level Pioneer or Kenwood or an Xplod rated at less than 100wrms. The amplifier with it is rated for 1060watt @ 2ohms. Shop guys said the because it was on the stock cd player in the Yaris (builtin to the design etc)

Okay so ... the box had to go. So I got a box made (1.5cuft sealed) then went to set up the subwoofer in that. Would you believe the amplifier was on FULL gain :| and so was the bass from the pre. I take out the subwoofer ... find it to be a Dual 4ohm wired up series ... im like .. hold on ... SERIES :| ... 8ohm load ... no WONDER this sub sounds like crap.

Wired it up at 2ohms and took it to the shop. You can imagine their faces  ... didnt even tell them what was wrong. Pretty much because they dont even know what series and parellel wiring is.





Posted By: twista
Date Posted: October 07, 2007 at 4:31 PM

I always love it when customers decide they can fit the products they have bought from you themselves. I've seen some bad ones.

One guy bought a Fusion Powerplant sub and amp from us, I offered to fit it, and he said "nah, I know what I'm doing". Anyway, he comes back later that day saying the Amp is faulty, coz it aint working, so I trot out with my multimeter to take a look, and when he opens the boot (you guys call it a trunk), I couldn't stop laughing. He hadn't wired up the remote-turn-on from the head unit, which was a good thing, coz he had wired the entire amp with 5 amp cable, none of which was fused in any way, shape, or form. A fire waiting to happen. He ended up paying to have it fitted correctly, hehe.

Another great one happened this week, when a foriegn gentleman, who could hardly speak english, came to the store after purchasing a Pioneer AVH-P5900 DVD head unit and having it fitted by his friend, a "professional" installer. He kept on that it didnt work, telling me his friend had installed it perfectly, and yet the DVD's wouldnt play. I asked if cd's worked, and he said they did, but when he put in a dvd, he just got a blue screen. I promptly mentioned the parking brake sensor lead, and he said yes it was installed correcty. So I ask him to bring the unit in for testing, and when he brings it in, he's in a right mood, telling me I know nothing about insatlling car audio and all sorts, anbd that we will refund him or else, so I take the unit off him and wack it on the test rig. As I'm plugging everything in, I notice the parking brake sensor lead hasn't even been unwrapped. So I earth it off without him seeing, and hit the play button. DVD plays fine. His face was a kodak moment. I unplugged the unit, and chucked it back at him. So much for his "Professional" friend, lol.





Posted By: collyn eastham
Date Posted: November 28, 2007 at 2:50 PM

My favorite?

Customer: "Do you sell words?"

Me: "Words?"

CU: "Yeh, I already gots my beats and tweets...now I need my words"

Me: <lightbulb comes on over my head> " OH...yeh, we sell midrange speakers.....LOL"

Another story?

Customer balks at the $125 labor to install his Jensen motorized screen in his Trailblazer. He says he will do it himself. Later on that day, I get a ticket on my counter that is a "normal" $45 hour system diagnosis. I wound up installing his screen for $45 because it took less than 30 minutes. That dude must have worked there before and knew the system...hahaha. The only thing he had done correctly was mount the dash kit. The dash trim ring was broken, dash light fuse was blown, RDO fuse blown, all wires were twisted and not insulated. The antenna didn't fit without the adapter that "was a rip-off and not needed", so he had cut the ends off both the radio antenna input and the GM end of the antenna and had them twisted and not taped either....



-------------
Collyn Eastham
a.k.a. 300MBQuart
08 HHR Panel




Posted By: INSTALLER_MSS
Date Posted: November 30, 2007 at 8:29 PM

here's a good one...

guy comes in and says "i need some 54's in da boot"

us: huh?

him: 54's in da boot

us: 54's in the boot?!

him: yeah

turns out he was talking about 6 by 9's in the back deck (6 by 9 = 6 X 9 = 6 times 9 instead of 6 BY 9 in his mind and "da boot" was the back deck)



-------------
"If a man made it, another can modify it...it just takes some thinking."
"If you ask questions, you're a fool for 5 minutes; if you don't, you're a fool for a lifetime."




Posted By: kassdog
Date Posted: December 01, 2007 at 9:38 AM
I had a guy come in buy a cheap in dash monitor and tried to install it himself. Basically messed it up and it wouldn't turn on. Since I work for a big box store that likes to give stuff for free, the guy said he was going to return it cause it was defective. My manager had me look at it for free and i had to end up installing it all for free because my manager sucks balls.




Posted By: djrn
Date Posted: December 11, 2007 at 3:21 PM
some old lady came in for a deck install.. and after everything was done she left. a couple days later she comes back saying that we shrunk her cup holder.. mind you this is a cup holder that was made out of molded plastic in the center console and not the slide in and out ones.. went on and on and on about how we did it and all.. and the manager actualy had to boot her out of the store.




Posted By: jrod83
Date Posted: December 12, 2007 at 1:25 AM

My personal favorite is when you get those gangsta wannabes walk in the store and they're like yeah dude im running four 15's....i just need some 6x9's because there gonna go sip patron and wild turkey..im like wth does this have to do with car audio..

                              OR!!!

the other day we were working on a 99 mustang installing a new amp because the old one was done.so we open open the hood to put the new wiring in AND the guy had about 14 ft of 18 ga wire with no fuse running to the back of the car and his ground was litrally taped around one of the the metal speaker brackets. To top it off the amp was installed upside down. The customers theory behind it was that it wont get hot because its not working with gravity...and i calmy told him in the most un sarcastic way "heat rises".....haha...he said wow i wouldve never guessed..i just figured since i had the amp right side up that gravity was pulling the heat down...



-------------
MECP Certified
I am the loudest and proudest member of the Fighting Aggies Class of '11 WHOOP!

SAW 'EM OFF!




Posted By: strassehase3
Date Posted: December 16, 2007 at 4:38 AM

in the shop i work at, we're all pretty close.  we like to joke around with each other.  another installer and i are standing in front of the window that shows our bay from the showroom.  i call the counter phone with a pretty good 'Roy D. Mercer' impersanation and it goes a little something like this......................( you have to know who, roy d mercer is for this to be funny) ... (google him)

salesman:  "***** audio, this *****, can i help you"

me:   "this is Roooooy D Mercer, and the other day i came in and had you yahoos put a remote start in my boys car and it don't work no more."

salesman: "well, if you bring it in we can have somebody take a look at it for you"

me:   "bring it in my azz! ... it burned the d@^^n thing to the ground ..... now what do you plan on doing about it kuz my insurance isn't going to cover it."

salesman:   "sir, please don't cuss me.  i had nothing to do with your car burning up.  if you hold on for a second, i can get my manager for you"

me:   "son ..... i didn't call your manager.  I called you...... my boy is crying in his room right now kuz his new car is burned up and he can't afford to get another one.  you yahoos think that everybody is just made of money and we can afford to just buy what we wish and not think another thing bout it.   well, your wrong and i want you to figure out what your going to do for my boy or i'm coming down there to put a "pop-knot" on your butt!"

salesman:   (laughing) ".... sir, i'm sorry.  i'm going to get my ................"

me:   "your not getting nothing but my boot!!!!  ... less you start telling me what i wanna hear ...... or do i need to come down there and set things straight and get my boy another car?" ..... "how 'bout that manager of your's, he drives a pretty nice truck.  how 'bout i just come down there and take his truck?"

salesman:  "well, sir ... you could try that but, i don't think it's going to work out for you too well."

me:   "what?  are you going to stop me?  i'm raging mad right now!!  i've ran with the bulls in spain!!!  you ain't squat!!!" 

after watching this guy squirm for the last few minutes (because he really can't yell back at a customer) we finally broke down and started laughing and he looks at us through the window and realizes what is going on.  he was so mad he came running to the install bays and i really thought he was going to start throwing down.   now every time i see him i say .......... "this is Rooooooooooooy D Mercer"!!!



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brad




Posted By: hunter ele.
Date Posted: December 16, 2007 at 2:05 PM

did a RS on a 03 f150,,, guys calls back a few days later and said,, hey my automatic light arnt workin? So i said bring her by and ill take a look,,,,

next day he gets there and i get in turn the switch to auto and what do you know ,,, the darn thing worked just fine

people need to stop and think about things before lookin like a jack a@@





Posted By: i am an idiot
Date Posted: December 16, 2007 at 10:15 PM

Customer comes in and asks if we could remove her radio for her.  Salesman answers why sure we can.  Installer drives car around and removes radio.  We figure the radio is broken and needs repair, salesman asks what kind of problem she is having with the radio, curious to see if we could get the repair business.  Customer replies, nothing is wrong with my radio.  Salesman asks, why are we removing it?   Customer answers, they are using my radio to track me.  Salesman,   Who?    The Government. 

Two weeks go by and she is back.   Salesman greets her at the door, figuring she had gotten her medication refilled and wanted the radio reinstalled.  He chuckles and asks, so are you ready to get the radio reinstalled?   She looked at him and asked how much to remove the antenna,  they are still tracking me.

This was at least 10 Years ago.





Posted By: howie ll
Date Posted: December 17, 2007 at 1:30 AM
You made me laugh at the paranoid lady 'till I realised how many tracking systems I installed last month!!




Posted By: kylecm85
Date Posted: December 18, 2007 at 12:55 AM
so i had a guy that works at a local stereo shop come in. I thought he was just looking around but he bought two amps did'nt think much about it untill he asked if we could install it. I just had to ask him why he didnt let his shop do it. He replied "I dont trust them to work on my car i want it done right" I did'nt know if he was serious untill he payed for the install needless to say . he had to tell me that he could do it he just didnt have the time. I just had to walk away and start laughing.




Posted By: kassdog
Date Posted: December 18, 2007 at 12:58 AM
I never understood that line. I can do it I just don't have the time. First why do I care what you can do. Second how do you now have the time but you have the time to wait around for it.




Posted By: strassehase3
Date Posted: January 03, 2008 at 8:26 AM

This really isn't a funny thing a customer said, it's more like a stupid thing.  I'm just sick of having to deal with customers when it should be the counter help that deals with it.

This customer comes in yesterday and complains that his rear speakers don't work and that they never did when his stereo was put in back in August.  I did the install so I do the repair work (fair enough, right?), I pull his car around and fade out to the rear ....... holy cow ........  the left rear works but no signal at the right.  I pop the trunk and look at the speaker and the terminals are broke off the basket on his "stock" speakers.  So, I tell the counter rep that the speaker terminals are broken and that the left speaker works.  They tell me to change out his speakers and pull the car around to the front.  15 minutes later, I'm speaking with the customer and keeps saying "what?", so I'm freakin yelling at this guy so he can hear me ( I'm standing on his LEFT side ... critical info).  5 minutes later my boss comes outside and asks the customer a question at a normal conversational volume, and the customer replies without a problem.  I'm all confused now.  So i ask the customer,"Hey sir, are you hard of hearing on your left side?"  and he tells me, "yes.  I'm basically deaf without my hearing aid".  So later, while I'm speaking with the customer I find out that he had broke the terminals on the speaker with suitcases and he knew they were broken.  (He was also deaf in his left ear.  posted_image ... yeah ... this tends to put a damper on hearing a stereo signal, guy!!!!)

I lost out on $40 for a speaker install and trouble shooting charges because this deaf punk can't "fess up" and explain his issues.  posted_image

Sorry it's not funny ........ but I sure feel better now! ... lol



-------------
brad




Posted By: killa101
Date Posted: January 17, 2008 at 5:25 PM
I have one to add.

When I worked at circuit city I had this guy call and ask about a GPS unit. First he asks how much they are. I tell him the price and then he asks how many we have in stock. He then says that he wants to buy 5 of them. He asks how much that will be total. I put it in the computer and tell him the price.

Next he asks if he can get a discount on them because he is buying 5 of them. I proceed to tell him that we can't give a discount just because he buys 5. He starts saying to just give him a discounted price because he has got a deal on equipment there before. I then ask how long ago that was and he tells me it is awhile ago. I then tell him that circuit city used to work on commision and that we no longer do this. I tell him that the manager is the only one that can change prices and they would have to be the ones to change the price. The guy is now starting to get angry and asks to talk to my manager.

I go out and track down a manager and tell him the situation. He manager tells me that we can't do this which I reply, "I know but he won't listen to me." The manager says to hold on a second and he will talk to him. I get back on the phone for a second and say "sir" and then the guy starts screaming about this and that. He says that he heard us talking, which we didn't say anything bad we just said he couldn't do it. He then asks for my name because he is going to come down and talk to me. I give him my name and he hangs up. My manager then asks why I hung up and so I explained that he started screaming and I didn't know why. I never did see him.posted_image


I always had customers ask me for a discount. When i tell them that we don't work on commission they also say to give them a discount anyways. Even when I say that the manager is the only one that can change the price they still try to get me to give them a deal. I usually just tell them to talk to the manager and let him deal with it.posted_image




Posted By: offroadzj
Date Posted: January 18, 2008 at 4:55 AM
I have a few good ones:
1) Did an alarm in a late 90's Toyota sienna. Everything went smoothly, so I back it out and park in on the curb in front of the shop. The customer comes to pick it up and after demo'ing the unit for about 10 minutes I head back inside. Then for the next 20 minutes we hear his siren going off every 3 minutes or so, along with the hood/doors opening and closing. Finally he leaves, but then returns 15 minutes later shaking like hell. he tells us that we never properly latched his hood and it flew up on him on the highway and did extensive damage to his car. We tell him that we will be looking into it and send him on his way. Sure enough, after checking hte camera's, it showed me not only shutting the hood, but checking it twice before backing it out. The customer had opened it while he was playing with it and tried getting us to pay for his stupidity.
2) We did a radio in a mid 90's chrysler. The customer comes to pick it up and before leaving comes back in and completely starts screaming at the top of his lungs that we completely messed up his car. We ask him what was wrong and he starts going off that when he brough the car in he had manual seats, and now he had electric seats. We were basically speechless for a minute, then finally explained to him that we had no way of installing electric seats in his vehicle in the 30 minutes that his car was in the bay. Well the argument went on for about another 45 minutes until he called his daughter (he was in his mid 60's) and she told him that he always had power seats. Surprisingly, the guy completely apologized and ended up buying us lunch. Definately a good laugh after he left.
3) We installed a sweet Dual bandpass box into an old saturn. Well he returned a couple days later saying that his subs were blown. I took a look at it and found all of the settings on teh amp (gain, bass boost, and Frequency) were completely pegged. I reset them correctly then took a quick picture and told the customer that we would replace the subs this time, but if he were to alter the isntallation.. including the amp settings, then we would not be replacing them again. Sure enough he returned about 2 weeks later, with not only the settings pegged again, but the ground wire was cut, extended by twisting a taping (8ga wire) and hanging out of the trunk dragging along the ground. I told him that we were not replacing the subs because he blatently altered the installation (the original ground was still attached to the seatbelt bolt). He refused and I showed him the picture of the original settings and then asked him why he cut the ground wire. He explained that we didnt know what we were doing and that it was completely our fault because the directions stated that the ground wire was to be connected to ground/earth... so it was supposed to be touching the ground outside the car. I am not one to laugh at someone but I simply could not help myself and told the customer that there was nothing I could do unless he wanted to pay for an additional installation and a new subwoofer. The customer left with the belief that we didnt know how to install and that his buddy was going to do the installation for him.

Needless to say, the customer returned about 6 months later with a new car. I asked him what happened to his old one and guess what.......... it was completely totalled due to an improper installation which caused the vehicle to catch fire. karma is definately a *****.

-------------
Kenny
Owner / Technician
KKD Garage LLC
Albany, NY 12205




Posted By: howie ll
Date Posted: January 18, 2008 at 8:46 AM

Kenny, your last, got to be the best yet, I'm printing this up! Absolutely brilliant. posted_image Howard.





Posted By: tedmond
Date Posted: January 19, 2008 at 6:38 PM
ahah, offrroadzj, so far the best one i have read. stealth had a good one but this one made my day for sure. i like the part " ground wire was to be connected to ground/earth,so it was supposed to be touching the ground outside the car" bahah nice




Posted By: techman93
Date Posted: January 20, 2008 at 9:07 AM
That was hilarious Kenny!!! I have never had someone that dumb before, now I guess I can now expect at some point to have one person say that.

-------------
The wire I'm test'n isn't doin' what it's supposed to be doin'... I am so glad I printed that tech sheet, with the wrong info.
Do it right the first time... or I might have to fix it for ya




Posted By: pc comms
Date Posted: February 06, 2008 at 1:05 AM
We sell and service emergency vehicle equipment (2 way radios, emergency lighting, etc.) Had a guy come in one day from the local fire department and he purchases a mini strobe bar with a magnet mount. Knowing how this guy drives, (He makes a NASCAR race look like kids on go carts going around the track) I inform him that the "magnets are not for use on a moving motor vehicle", just as the paperwork that comes with the light tells you.

Well... about 4 days later he comes in to the store holding what is left of this $450.00 light demanding a refund. I tell him I can not refund his money as the light is destroyed and, already knowing the answer, ask him what happened. He tells me that he was on the interstate (I-84) responding to a call at, get this, 45 MPH and the light just blew off the truck. Now, I know he is lying because A: No one, not even little a old lady, does 45 MPH on an interstate and B: If this guy was doing less than 90 on his way to a fire call then either he had bad gas in his tank or his engine was about to take a $#!t.

After informing him that the paper work (and his receipt) clearly state that the bar was not to be used on a moving vehicle, he starts with the whole "I'm gonna' call my lawyer and the Better Business Bureau on you" routine. As he is ranting and raving, another customer happens to walk in. He was passed on the highway that day by this guy and saw the bar come off the truck. (Pretty spectacular sight to behold I was told). He proceeds to tell this guy, and I quote, "You had to be going close to a 100 since I was doing about 80 or so and you went past me like I was standing still. You're lucky I didn't call the State Police on you for driving like such an @$$hole, but I did put in a call the chief of your department." The guy just stands there with his mouth hanging open not knowing what to say and storms out of the store never to be heard from again.

Moral of the story is A: Most customers that return "defective" merchandise are lying when asked "what happened" and B: sometimes the retail Gods just happen to smile down on you at the right moment.




Posted By: jfinks
Date Posted: March 25, 2008 at 10:14 PM

tcss]I wrote:

had a customer once who came into my store almost every day. One Saturday he and a friend of his come into the store wearing matching tuxsedos. I asked him if he was going to a wedding and he said he had just came from one and was on his way to the reception. I asked him who's wedding it was and he said it was HIS! He said his new wife knew how much he was into car stereo and she would understand. I wonder how long that marrage lasted?

Last I checked it was 25 years.......





Posted By: chriswallace187
Date Posted: March 29, 2008 at 1:21 AM

Kenny, you're making me miss working at circuit city #3710 (at least until I start thinking about the managers I had at the end, and my former supervisor's stories about what he had to deal with)...always interesting the people who come in there. 

We had this one customer come in and installed a Viper 550ESP...guy was borderline retarded, so I'd have some sympathy if he didn't end up being a total ass like he did. Among his issues:

Kept smoking in the install bay during the several hour install even though we repeatedly told him not to

He kept coming back complaining of range issues, which we never could duplicate. At one point he asked if we could program it to start with one button instead of two because it was hard for him to push two buttons at the same time and he thought that might be the problem.  Eventually he called up and said "it works fine at home now but not at work."  It turns out that he works half a mile from where he parks his car, at the international airport.  I should have told him he'd need to call the control tower when he was about to get done and have them stop all radio transmissions for a minute so he could use his remote.



-------------
C Renner's Auto Electronix
My service is cheap, quick, and good - pick any two




Posted By: usabuilt
Date Posted: March 31, 2008 at 9:44 AM
Back in the 80's we were installing a cheapo amplifier and some speakers in a customers car, he came up to one of the installers and asked how it would sound, just as he did a car drove by the shop with music blasting and sounding really good,

the installer looked at the customer and asked "did you hear that guys system"?? the customer got very exited shhouting, YES YES!!

then the installer looked at him very calmly and said "it ain't gonna sound nothing like that"..posted_image




Posted By: zerepdivad
Date Posted: April 12, 2008 at 10:57 PM
OK today i had a customer asking for a harness. fair enough

Customer: i need a harness for an 05 blah blah
me: ok here you go...
Customer: no that's not it thats' the one for 110 dollars
me: *knowing damn well that's the harness because i did one the day before* I said that should be what you need sir.
Customer: NO I need this one spouts off some number that he got out of a catalog at walmarts car audio department.
Me: We don't carry the same stuff as walmart there's a reason people come here.
Customer: I'm not paying 110 dollars for that harness!
Me: ok then...
Customer: *looking at the gmos04 confused* How does this hook up?
Me: I'm sorry but i'm not going to tell you how to install your radio.
Customer: Well that's bulldoodie if this doesn't work i'm bringing it back.
Me: Well if you can't get it to work you can pay me to do it because i know that works just fine.
Customer: Are you saying you're smarter than me??
Me: Not at all i'm merely saying i know i can install that radio with that harness.
Customer: I'M AN ELECTRICAL ENGINEER! And you're saying you know more about this stuff than me?
Me: *smiling trying not to laugh* If you think you know more about this than me why are you here asking me questions then?
Customer: well i'm taking this and if it doesn't work i'm bringing it back
Me: *still smiling trying not to laugh* Ok that's fine.

Then after this was all done the other installer working with me was working on a caddy and when the guy left he started laughing his ass off and i did the same.

-------------
A DMM is a beautiful thing.

MECP Advanced Installer Certified.




Posted By: flip_fc_drifter
Date Posted: April 17, 2008 at 10:36 AM
I had some guy come in with a 90 Silverado that was trying to blame the radio install we did two years ago as the reason why his brakes lights just stopped working.




Posted By: bbullers
Date Posted: April 21, 2008 at 1:22 AM

I put in a new pair of Lightning Audio 5 1/4's in an older lady's 07 Caddillac CTS which came with a flippin Bose System, because her 17 year old son told her that Lightning Audio (from Wally World) was and I quote "a bajillion times better than that factory Bose Crap". After about 10 minutes of trying to explain that her son was wrong, the lady actually offered me double my installation fee to do it! I finally agreed to do the install even though I kept persisting that it was a bad Idea, but she smuggly replied that the customer is always right.

Fine, whatever! After I did the install, (which was a pain in the ass by the way) The lady paid me, and drove off.  Now for the kicker...   She came back about an hour later and said that she called her lawyer and I owed her a Brand New Caddillac because somehow, I made her low fuel light come on!!!!! At this point, I was so fed up with her snobby attitude that I looked her dead in the face, and said..... "call your lawyer and ask him to bring you some G*d Da*n Gasoline"  Humilliated, she says.... so you think I'm almost out of gas?

DUH!



-------------
The Only Stupid Question, is the one Un-asked




Posted By: absolutepower
Date Posted: May 14, 2008 at 4:14 PM
best one i have is i had a a marine come in with a evo. we had put a head unit it. top dollar jvc we have at frys. comes into our ofiice all wized talkin doodie cause his 799.99 radio was eatin and not ejecting cds. so i decided to look at it. i take apart the dash and dag nabit i found the problem. the dude had put the cd through the lil gap and was trying to eject the cd and did not atempt to put another in. so i waited for the other installers to be in the office when i broke the news to the marine just to c his face for being a sshole when he first came in. it was classic

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Posted By: lil evo
Date Posted: June 20, 2008 at 9:00 PM

I've had a few customers like this, but the most memorable one so far happened about 3 months ago.

So one of the sales associates calls back to the bay, asks me if i've got time for a deck and speaker install in a '04 SRT-4. I say sure, bring it on, I'll use whatever productivity I can get. Sales guy brings back the deck and speakers and sets them on my work bench while I'm pulling the kit, harness and antenna adapter, so I don't even notice that he brings me a set of Pioneer 6x8's until the customer gets there. Well, their 2004 SRT-4 turns out to be a 2003 base model neon with an SRT wing. Customer pulls up (right over top of the bright yellow 'NO PARKING' that's been painted onto the pavment) and the frighteningly large woman that got out says "I'm here for an appointment, now I just picked up this car today so you better not mess it up!" I smile cuz I know at this point it's going to be interesting. And it did;

Large Woman: "I need the deck installed and the speakers too, but I think the sales guy was confused"

Me: "How so?"

LW: "I think he thought that I wanted you to pull out my old back speakers and put new ones in."

Me: "Ya, that's normally where they go."

LW: "Well I don't want you to, I want to have six speakers."

Me: "Ok, well let me take a look at your car and we'll see what we can do" After seeing the 6x8's that she's selected "Well I can do a set of 6x9's on the rear deck , but with the way the third brake light sits, the boxes will be partially covering the factory speakers that you said you wanted to keep, which will reduce the overall sound quality. Also, the speakers that you selected are designed for Ford and Mazda vehicles, and if I were to put them into the boxes that we'd need, there would be a gap and you'd have pretty poor sound quality"

LW: (Turning to the weezly looking man she brought with her) "What is he talking about boxes for, I just want them there." (Turning to me and pointing at the rear deck) I just want them left out, why do I need boxes?"

Me: "Uh, I don't think I can do that."

LW: "Why not, my dad did it in my other Neon. You just run the wires through and it's done."

Me: "Miss, this is a proffessional shop and I'm a proffessional installer, and we've adopted the thinking here that you're only as good as your worst install. If I were to just leave the speakers chillin' on the rear deck, that would be BY FAR my worst install ever. Not only is it sub-par work, but it's a huge liability for me and my shop. If I were to leave them out, the first time you have to step on the brakes hard, they're going to come flying into the back of your head, and then you're going to come to me with a lawsuite and I'll lose my job. So I'm sorry, but either I do the job right or I don't to it at all."

Ended up just doing the deck install, sometimes I wonder what goes through people's heads.





Posted By: thewissman1
Date Posted: July 02, 2008 at 4:10 PM

had a guy come in my store and said he was running a pyle dryver amp at 4000 rms and running it at negative half ohms. i asked him how he wired it and he said in series so he could get the ohms lower. i told him that was not possible and he snapped so i brought a multimeter out there and it read clearly 8 ohms. tried hard not t laugh so hard in his face.

then about a week later i had some kid come in saying he got a six thousand dollar system installed at ultimate electronics for only one thousand two hundred dollars, and i asked him what you got? i was expecting the t2 that they carry. he said" i got four rockfords ( big pause) p1s" just going along with him i asked what amp he replied" one rockford 600-1. he didnt have any other aftermarket speakers or a aftermarket head. he tried telling some other customers in my store to go over there. by this time i had enough. i showed him what the cost of everything was at our store installed and it came down to 857 after tax. i told him you got ripped off and i demanded he get out of the store. he left not saying a word. lol



-------------
1999 ford ranger
2 kicker 12" l7s
hifonics brutus 2008d
interfire 4ch amp
4 kicker ks coaxials
4 kicker ks13 tweeters
kenwood mp438u head unit
80 sqft dynamat and hoodliner




Posted By: joch1314
Date Posted: July 02, 2008 at 5:17 PM

When i worked at best buy....i had a lady come in to pick up her daughter's car!  

me: No problem....what car was it that you were here to pick up! 

her:  I don't know...can't you find it with her name!

Me: sure what's her name

her: it's stephanie...

Me: (looking through the invoices)  I'm sorry, you said stephanie?

Her:  yes...God, are you deaf ot what!!  How many cars can you possibly do here?

Me: No i'm not deaf, and we can do as many as 12-18 cars a day depending on what work needs to be done...you are at Best Buy...a lot of people do know about us!  I'm sorry mam...i'm not seeing her anywhere here!  Can you find out the car! 

Her:  (getting irate) WHAT DO YOU MEAN YOU CAN'T FIND HER CAR!?  THIS IS BULL$#!$#!  WHAT DID YOU ALL DO WITH IT! 

Me: yelling at me isn't gonna get you her car mamm, and I assure you we would have her car IF we did work on it!  can you call her and ask her what kind of car she has, and where she took it to get worked on??

Her:  FINE....(mumbling something under her breath)   she calls! 

Me: so what did she say...

the look on her face was priceless....i'm laughing about it remembering what happened!

Her: I'm sorry i yelled at you....really really sorry....she actually took it to Circuit City!  Can i buy you lunch or something.....

Me:  No thanks.....I have to get back to work!  got in the car i was working on..and started laughing my *** off....I imagine she felt like a complete moron!!! 



-------------
...half of the truth can be worse than a lie. <----Roger Russell said that..




Posted By: Steven Kephart
Date Posted: July 23, 2008 at 9:50 PM
I had a great one today.  An elderly gentleman came in and asked if we could test his 8-track player to see if it worked.  I told him that we could for our minimum shop charge.  As we are walking out to his vehicle to get it he mentions about how 8-tracks are going out of style.  I stifled my retort of "yeah, several decades ago".





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