Avic N2 display and faceplate problem

I have had my AVIC N2 for a year and loved it. Just recently my faceplate buttons stopped working with the exception of the the volume and eject buttons. Now the touchscreen works intermittently and the same goes for the LCD screen. I can still activate the main screen when I touch it, but it's blacked out. Is there connection problems with the faceplate pins or touchscreen wiring to motherboard. Any advice please.

By the way. I've been a long time reader, thanks to everyone who posts.

      The part you need is available from Pacific Coast Parts 1-800-421-5080

The part number is  GXX1257    40 bucks plus shipping   it is the ribbon cable that goes from the deck to the display. 

    It may not be something you want to tackle yourself.  If not I would call 1-800-PIONEER and find out if they have a warranty center near you, if they do call them and give them the symptoms you are having and they should right away be able to tell you what the problem is.  If they are fumbling around and having no idea what you are talking about try another center. 

        The white cable being kinked is normal, that is not a problem

      The big cable is the problem          You need to look very close to where the stress point is where it enters the display.   Every time the display opens and then closes it really taxes the cable. 

           This will fix the buttons that are mounted on the screen  I don't recall which buttons are on the screen   but there are some on the top of the screen when it is open and some on front when it is open.  If you are talking about buttons on the bottom half of the radio these from what I remember, are not affected by that cable. 

       Hey if you do order the cable from Pacific Coast Parts  1-800-421-5080  please try to get it from Joe at ext. 152      Leave him a message and He WILL call you back usually within about 10 Minutes.

       Cool    Glad to help             The only thing you need to be careful of is to make sure you have the cable positioned correctly when you set it down.  The adhesive is really good     it is not easy to unstick and move.

hi.

hey fuzzynuts96813  did you install the wire and did it work.  because i am having the same problem and i asked a few people and they said that its not the wire and some other hardware (maybe even the brain) problem.  can you please let me know if it worked for you and fixed all the problems.

thanks

Can't say for sure yet. I broke a microswitch that tells the unit that the face has come out of the unit, so the screen won't tilt up or work. I can tell you that the faceplate buttons work now and the LCD display at the top of the the touchscreen is working. Joe at Pacific Coast Parts reconfirmed that the cable ribbon  will fix the touchscreen display.

If "I am an Idiot" is reading this, post me a note if you know the part number of the microswitch I need (If that's what I really need)

      Hey Fuzzy    I do not have a manual for that deck. 

Are you sure you broke the microswitch?

  I have never had one with the symptoms you were having not be fixed by the cable.   I would go back through it and make sure you didn't leave a plug unplugged, and check to make sure the connection of the ribbon cables are all squared with the connector they are plugged into.  Now thinking about it it has to be the little leg of the cable the big one is for the LCD and the little 10 or 12 conductor one has to be for the switches and sensors.  Check that and if you can't get it PM me and let me know where you are located.

Just to update and finalize this topic. I ordered the new microswitch from PacParts and finally installed it.

PERFECTION!!!

Everything works; the LCD, the Touchscreen, and all the faceplate buttons...

Thanks Again to this AWESOME site and everyone who posts. You are all very professional.

Anyone need advice on this topic PM me, I kinda feel like a pro now.

I had the same problem. No buttons work except eject and the screen went dead. I just got an email from Pioneer concerning a recall. Here is the link. .

https://www.pioneerelectronics.com/pna/v3/pg/top/cat/article/0,,2076_310069579_395713842,00.html

For those that paid for one, they may reimburse you

I am having the same problem - buttons on the face plate do not work if the LCD is open, but if it is closed they do work (except for the joystick - song forward & back - it does not work).

I received the letter from Pioneer as well in early January - funny that the problem happened to my 2 weeks after I got the letter.

I purchased and had mine installed at Circuit City, so next Saturday they are going to remove it and send it to their facility for repair.  They were not aware of this issue with the AVIC, and I was wondering if Pioneer supplies them with the updated part, or MUST the unit be shipped to Pioneer by Circuit City for the flex cable repair?

What should I tell the install guys when I bring the car in next Saturday?  I planned on printing the letter to give to them so they can see the issue (it only mentions a blanking screen, which mine does not do, my buttons do not work with the flip-LCD opened) - and I was also going to print this thread out to show them.

I just want the problem fixed for good, and I want to make sure the new updated part is installed,  and not some left-over cable like the one sold in this thread.

I would appreciate any pointers in getting my AVIC N2 fixed for good while I still have the PSP warranty at Circuit City, even though this is Pioneer's fault - at least the process of removing the head unit is the responsibility of Circuit City under the warranty......

Thanks for any pointers!

The thing is that I have a warranty for the unit via Circuit City, so they are going to fix it for free, I am just concerned that they may have "old" stock of flex cables at their repair facility, and from what I have read from Pioneer you HAVE to send it to them for the fix - does that mean that Circuit City will pull out the unit, send it to their facility to repair, and then send it out to Pioneer?  I don't know what happens behind the scenes, but I still have my warranty....I just want it fixed with the new upgraded flex cable, and I don't know how to convey this to the store when they remove my unit to ship to their repair facility....

That's basically my question and desire - from what I have read, only Pioneer can do the fix, so I don't know what will happen when Circuit City's repair facility gets my unit.  I was hoping to see something posted here that I could print out and show the install techs so they know it's a wide spread problem (I also have the Pioneer letter) - and that it needs the new Pioneer flex cable.... but perhaps I am paranoid of the repair, and maybe they already know about the issue and have these flex cables from Pioneer at their facility.

I don't want the problem to reappear down the road again if they use an old flex cable in stock (if there is such a thing as Circuit City stocking the Flex cables @ the repair center)....

Do you think I will make out all right, or should I have them remove it, and ship it to Pioneer myself?  In that case I would have to pay for the shipping & insurance - which should really be covered and fixed by Circuit City.

If any one has any info I should give them Saturday,  I will print out this thread with that info that may help in getting my unit fixed with the new flex cable under my Circuit City warranty.

Thanks, Steve

i think i would of thrown that screen across the room.. your lucky you have more patients then me.. :-)... glad u got it to work