09 tacoma, remote start won't remote start

let me know if that fixed it

The BLACK/ white is grounded, if it wasnt grounded the car would not try to turn over , what happens is when i press the remote start button on the remote the parking lights come on the dash lights up and radio and heater come on during the start sequence when the ignition should turn over there is a pause and the radio and heater go off for a second and then come back on.Mike

what bypass you using again?

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iDatalink ADS-TB, it programed just fine but even if i disconnect the bypass and put the key in the ignition to test the remote start it does the same thing, during remote start sequence the iDatalink shows a green light when trying to start so I know that is correctMike

did you meter your starter wire when you remote start it to see if they are getting 12 only when it should be cranking?

Yes I put a test light on the starter wire and it was off until the starter should have been cranking during remote start and it lit up for about 2 seconds then went offMike

and you tapped onto both starters and both ignitions? thats wierd that its not trying to crank over and then die at the very least

do you have manual mode turned of on your remote start should be set to automatic

yup i tapped both starters and both ignitions, this is messed up I dont believe the unit is bad its brand new and i think the likely hood of it being dead is not really possible everything else works just fine, I think i am going to try a factory reset on the unit and maybe a passive starter disable was somehow programmed or something stupid like that...thanks for your advice if you think of anything else please let me knowMike