just WAIT till you see what I had wrote about what they did to me...
WELL.. I WOULD have posted the link however they decided to edit my post and make it like I was CREDITED THEM!
THIS is what they changed my post to:
http://www.alarmforum.com/phpBB/viewtopic.php?t=18
And THIS is what I wrote:
BEWARE ASIANWOLF COMPANY
Asianwolf is a company that re-markets SCYTEK and GALAXY alarms and sells them cheaper as an "Asianwolf" brand. Prices are GOOD, SERVICE, QUALITY are HORRIBLE.. SERVICE. Oh just WAIT till I tell you about their SERVICE!!!
BTW: EVERYTHING I am about to tell you is all on TAPE, I recorded our conversations
[PURCHASING STAGE]
1. I purchase ATTEMPT to purchase Asianworlf 8000rs from their ebay listing. Contact them via the EMAIL address they tell you to email for questions. I do that and you get a VERY IMMATURELY pre-written email about how they receive 100's of emails a day and you must call them. (tons of !!!!!!!!!!!!!!!!!!!!!... bad business way there)
2. Call them LD since I'm in Canada.
3. Sounds like a YOUNG oriental KID picks up the phone, CHEWING GUM in my ear and not even listening to what I am asking.. Acting "cool" "don't care" "sarcastic" .... I ask him questions like shipping costs, time to arrive, questions on item, VERIFIED I will get the Remote overlay as shown on website..etc.
FYI: There are 2 remote overlays they have. One is crappy looking and says "ASIANWOLF", the other is a NICE one that has a multi-colored circle with the words "True Color". looks VERY NICE!.. I specifically said I wanted THAT one. He confirmed it WOULD be that one because the "asianwolf" is only given to wholesalers and not regular customers. I had him (or so he made it out to be) open the box on the phone and VERIFY.. He said it's the "multi-circled" one that is in the box for me.
4. During the "PURCHASING" order on the phone (45 mins!!) , I was put on hold approx 10-15 times only to hear their "BRB Message" (A YOUNG Asian Female who is talking like a little kid reading a FAQ about their products.. Then she says things like "Don't go anywhere, Don't hangup, or I'll be sad"... and then there is a part where she SCREWS UP and asks someone in the background if she should continue, you hear him say "yeah, keep going" and she TRIES to do it but gives up..
EDITING?? HELLO??
5. The price for each part keeps changing.. First it's $15 to ship to me.. then it's $25us.
6. I go through 3 different people as they continuously put me on hold and someone ELSE picks up the phone.
7. Hung up on TWICE!
8. FINALLY they tell me to order through ebay. hangup.
9. Go through the ordering stage on ebay, only to find Asianwolf configured it to NOT access Canadian orders.. So BACK to calling LONG DISTANCE.
10. Have to explain the whole thing again since a DIFFERENT person answers the phone.. Turns out the person I FIRST spoke to started 1 month ago and ALL the prices quoted are WRONG.. By a LONG SHOT. Shipping is $25 not $15.. as well as others.
11. They then ask if I want to pay $2 more to have the contents TRIPLE CHECKED for accuracy and that they would replace any missing parts as part of this TRIPLE CHECK warranty. I thought that was RIDICULOUS to tell your customers to PAY to make sure THEY do it right??? But $2... alright fine..
12. I have to give them my credit card info OVER THE PHONE so they can MANUALLY verify it (SUSPICIOUS PART).
13. 2 hours later I get an email with my tracking number.
[ARRIVING STAGE - FIRST TIME After Purchase]
[WHERE IS THIS TRIPLE CHECK THEY SUPPOSEDLY DID????????????]
1. UPS arrives with shipment (NO COST since I paid for it over the phone) approx 4 business days later. And open the box.
2. BROKEN: 2 Clips on CPU box
BROKEN: Remote Leather case "plastic" window has two big "horns". The plastic-type screen is mis-shapen
MISSING: VALET SWITCH (Turns out it's on the ANTENNA of all things, their ad SHOWS it to be a separate switch)
MISSING: LED LIGHT
WRONG: Cover on remote shows "ASIANWOLF" Crappy... NOT WHAT THEY TOLD ME IT WAS!!
3. IMMEDIATELY I take pictures of EVERYTHING that came in the box for proof.
4. Call them (TAPED THE CONVERSATION) and they OUTRIGHT told me I was lying! They told me how they have camera's set on above the table where they put the parts into the box's and they have PROOF they put all that in there and I must have LOST IT! ! I They start telling me how I lost them, and how it's not their problem that I lost it.. EXCUSE ME?!?!
5. I told them that I paid for triple check and you OBVIOUSLY did not triple check it considering parts are MISSING, BROKEN, and even WRONG.(Wrong part PROVE IT)
They say to return it. Send IT ALL to them again (4lbs of alarm for a couple oz. of parts needed) along with invoice. They will look at the parts and send it back corrected.
6. I tell them :
Me: "What about shipping?"
Them: "What ABOUT shipping?!"
Me: "Well I'm not going to pay to ship YOUR mistake back"
Them: "Well I'm telling YOU RIGHT NOW, We are NOT going to pay for shipping, that it YOUR PROBLEM".
I argue with them about how they charged me to TRIPLE CHECK and they OBVIOUSLY didn't and I don't care what their camera shows, they put the WRONG parts...
7. He then gives in and says "I'll do you a favor, we don't usually do this, You pay to ship it back to us (all of it) and we will pay to ship it back to you". I did NOT think that I should have to PAY to have it fixed.. that is THERE FAULT.. NOT MINE!
They gave me no choice (be out of an alarm that I've now paid over $200us for, or pay to have it sent and fixed). I agreed.
Cost me $30 to mail the 4lbs alarm to them with TRACKING and PROOF of arrival (don't trust them that they would CLAIM it never arrived)
[DELIVERED to them.. they deny it]
1 Called the company right after and asked them to LOOK into if the alarm was even received (I KNEW IT DID CAUSE FEDEX SHOWS it was delivered that morning)
The guy said they didn't receive it. I told him it DID because tracking proves it.. Puts me on hold for another 5 mins and CONVENIENTLY it's appeared.
[WAITING FOR IT TO BE SENT BACK]
1. Didn't hear from them for 2 days so I called them and again, put on hold like 3 times.. FINALLY told to call the SHIPPING department. I hang up and call only to get a recording that they closed 1 HOUR ago (Thanks for telling me that, Idiots!)
2. Call back the next day and can't even get them to pick up!! Called like 5 times throughout the day and it's the same msg about them being closed after 3pm PST.
3. FINALLY I find out the package was sent back to me and he gives me the tracking number. This is some other guy (SEEMS VERY NICE.. Not oriental I don't believe) I have never talked to before. I explain what happened and how they CHARGED me to get the entire alarm back because THEY made a mistake! He COMPLETELY AGREED WITH ME. Said it was the companies policy that basically once you buy it, they have NO WARRANTY. YOU PAY SHIPPING TO AND FROM them No matter the reason!!
[ARRIVING STAGE - AFTER SO CALLED FIX]
1. 6 Business days later I receive it (TODAY) and what did they do??? THEY C.O.D'd it to me ($86!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!). I needed the alarm and the delivery driver said I can FIGHT the cost when I pay it now.. No choice so I paid the $86. They told me THEY would PAY to ship it back..
Sure.. send 4lbs worth of USELESS stuff for NO REASON.. We will just get EVEN with you since it will cost YOU when we C.O.D it back to you and STILL screw you over with wrong/missing parts!
2. Open the box and those DAMN !@#@$@#$@#$$%&$&% DID IT AGAIN!!!!!!
MISSING: LED
WRONG: Remote Overlay cover (this time they put the BRAND NAME "SCYTEK ".) NO WHERE as nice as WHAT I ORDERED.
3. Called UPS and explained the situation and they are going to look into ASIANWOLF, but they were gracefully enough to REFUND $51.04 to me which will be coming by mail.
So basically.. This $145us alarm cost me around $315!!!!!
TO TOP THIS ALL OFF: Turns out MOST Alarm shops won't even touch it cause of the "cheap" "unknown" brand. And the CHEAP QUALITY PARTS... And those who WILL try charge at least $400 - $500 to install.
Turns out a DAY after I purchased the alarm, ASIANWOLF was DELETED BY EBAY. And feedback now shows a TON. 14 in a month COMPLAINTS about missing items, Nothing received once paid for, BAD Service..
See for YOURSELF: http://feedback.ebay.com/dll?ViewFeedback&userid=wolf-com-usa&iid=5876748171