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Give your head a shake


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lspker 
Silver - Posts: 503
Silver spacespace
Joined: November 23, 2003
Location: Canada
Posted: February 04, 2005 at 10:41 PM / IP Logged  

I had an interesting start to the day, one were I seriously considered going back home and crawling back under the covers.

First customer comes in, he purchased some crap of Ebay and needed it installed.  One woofer was siezed and the other had the lead wires torn out of the cone.  When I informed him that this stuff was good for paper wieght, he stood there and looked at me.  The woofers weren't his problem, as I am a dealer for the product I should warrenty them because he just got them.  I tried to explain that he should tried to get them warrentied by the dealer who sold him the product, also that the product was 3 years old, that he had no bill of sale, and the warrenty would not cover this kind of damage.  He flew off the handle, yelling how I was just trying to screw him over, and that I should refund his money.  He finally left, saying he'd tell everyone how poor of a dealer I was, and he'd call my suppliers and have them stop dealing with me.  I was glad he left.   A while later, his mother calls, before I can say anything she starts with how poorly I run my bussiness, and not only does she want his money back, she wants shipping cost covered, interest on his payment and some compensation on top.  I politly suggested that she talk the person who sold her son the product.  She scream back " it was bought on Ebay, your the nearest dealer, that makes it your reponablity"  I suggested that she speak with Ebay as I have no affiliation with them.  Her response, she'd be by with the police.  I put the phone on hold for a while, then pick it up and gave her the number of the desk sargent and hung up.  Still waiting for them to show up and take me away, I could use a hoiday.

The next guy comes in, and explains that his power door lock isn't working and wants it fixed.  Tells me we did it a few weeks ago, he and his car don't look familar, but I should have been drunk that day.  I go to check the car, he gives me a transmitter for a system we don't use.  I ask if he's sure we did  it, he's posative.  I ask for a receipt, he hums and haas, and shows me a paper from a shop that went out of bussiness over a year ago, but because we're close to the other shop we should honour their warrenty.  I said that our policy on warrenty is a minimum $60 bay fee (which he could try to reclaim from the manufacture of the defective part) and a 40 to 50 week wait time for an opening, and asked if he wanted to set up an appointment.  He's goin to get back to me.

The third genius for the day comes in, we installed a Canadian Tire alarm remote start combo in his Sunfire.  He's pissed because the alarm goes off when he opens his doors or truck.  I go out and check, the system arms and disarm fine with the transmitter.  I suggest, that if their is a problem, that the unit may be at fault, and may need tobe exchanged.  I watch as he goes to his car.  He unlocks the door with his key and opens the door.  Surprise, the alarm goes off.  He slams the door, comes back in screaming that I a moron and don't have a clue.  I ask why he didn't use the transmitter to disarm and unlock the doors, his answer "I don't want to wear out the transmiter or the power locks"

Aw, the moon must be full, its never a dull day, and tommorow will bring a whole new crop.  Cheers!!!!!!!!!!!!

skoldspuppy 
Silver - Posts: 342
Silver spacespace
Joined: July 11, 2004
Location: United States
Posted: February 04, 2005 at 11:19 PM / IP Logged  

"Applause"

Oh that was choice my good sir..

oh the humanity.. or lack of with some customers

Have a good one

Skold

2004 Honda Civic Ex 4Dr
Kenwood DDX-7015/W Nav
4 Fosgate T152C
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RE XXX 12 in a 4 Cube Snail Shell
KarTuneMan 
Platinum - Posts: 7,056
Platinum spaceThis member has made a donation to the12volt.com. Click here for more info.spaceThis member consistently provides reliable informationspace
Joined: December 14, 2004
Location: Isle Of Man
Posted: February 05, 2005 at 12:44 PM / IP Logged  

You need a big sign......NO WARRANTY ON ITEM BOUGHT ON E-BAY.

Im a small dog in the install business in my area, and can use the money.....but I refuse to install CRAP, someone was stupid enough to buy off E-bay.

ALSO...be careful what you drink....maybe theres something in the water?Give your head a shake -- posted image.

forbidden 
Platinum - Posts: 5,353
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Joined: November 01, 2003
Location: Alberta, Canada
Posted: February 05, 2005 at 1:39 PM / IP Logged  

You need a sign that says "I don't deal with morons, if this is you, go back to your trailer park."

Top Secret, I can tell you but then my wife will kill me.
xtreamcc 
Silver - Posts: 467
Silver spacespace
Joined: March 24, 2004
Location: United States
Posted: February 05, 2005 at 2:11 PM / IP Logged  
hahahaha, they were gona haul u off to the slammer for not honoring that ebay warranty! Also, I'd be pissed off if u wouldn't honor my expired warranty on something that your competitior that is now out of buisness installed a year ago too. And that last guy, how was he suppose to know u had to disarm the alarm in order for it to not go off? Jeese, ur just a bad dealer and need to shut down ur shop cuz that first guys mommy said so.
On the real side of things, you must realize that though there are some very bright and intelectual people out there, many of whom visit this and other discussion sites, most people dont have a f'n clue about anything and they allllllll think that the world owes them a favor, the world in this case being you. So, screw them before they screw u, thats my moto. Good shut downs too, I had hearing about people giving in to people because they bitched enough. Cheers as they say in other parts of the world lol.
"Shiny chrome when used in conjunction with bikini models is particularly effective in inducing brain deficit disorder"
02 Jeep Grand Cherokee
Monster System on its way.

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