Compustar starter kill switch

Hi...I have a 1999 BMW 328i which I bought with a Compustar security system installed.  I've only had my car for about three weeks now, but have driven it only four times because I can't get it started.  I initially had a problem trying to understand how to use the remote and to learn how the system works, so there was a period of my alarm being very actively disturbing my neighbors.  Now I'm afraid that maybe if my car is equipped with the starter kill function, maybe it has been activated and that's why I can't start my car?  I can jump start my car, but to crank it using a key in the ignition is impossible.  The guys at Compustar's toll free number aren't any help at all.  How can you work for a company and answer a customer's question "I don't know"?  You'd think that the employees would be educated on the product that they carry.  But anyway...

The previous owner is with his wife on the  maternity ward right now, so I can't get this answered by him.  But would this be something that would stop the car from starting?  (Are you laughing at me:)  Well! You guys seem to know your car talk, and have impressed me with your knowledge, how about that?  (smile:)

Pladdoww

Thanks so much for the information, Jeff.  I did manage to get the car into Valet mode, which I'm discovering is still not the problem.  My car is one of the BMW models with the battery in the trunk, and when they began doing that, they also added a Battery Safety Terminal.  I've been doing some reading on how to repair it, if ir's the problem, but how do I find out whether or not it actually is?  The Terminal works with the multiple restraint system, which would also cause the type of non-start problem that I am having. 

I'm suspicious of this, because I was backing up in the driveway one day, but hadn't set my side mirrors, and while backing and setting them, I hit the garage pretty hard.  Really hard.  Thank goodness I didn't break any lights or dent my bumper or anything, but after reading my service manual by Bentley, I began to wonder about all of this.

Once I remove the negative then the positive terminals, would I be able to tell by touching alongside the positive cable if there is actually a disconnect?  Or should I just go ahead and change it for the heck of it...one less thing to worry about?  I guess that you can tell that I'm a female, but I'm not afraid to get my hands dirty or break a nail if I have to.  (smile:)

Thanks, Jeff!

Pladdoww!

Jeff...I just wanted to keep you informed with the results of my curiosities...

   I had a bad battery!!!     LOL!!     It was D-E-A-D!!!   

it's a good thing that I decided to check that before trying all of that other stuff that I thought was wrong.  Wow!

Well..."I'm on the road again..."  (smile:) 

Thanks for everything.

Pladdoww!