98 vw cabrio/viper remote start/kill swit

Hello everyone, I'm having some trouble with my car and the co.s that installed my viper remote starter and just need a reality check about what is going on. I don't know too much about cars, and don't have all the specs in front of me, but I can get them if you need it. I'd really appreciate it if someone could help me out. I had a viper remote starter installed on my 98 vw cabrio about 3 years ago. Since then, I have gone through 4 car starters (not the remote, the actual unit starting the car) and my cruise control stopped working. This last time I had my car towed to the vw dealer (not cheap!!!) and they diagnosed the problems as being 'very possibly' related to the remote starter. They found a .06v constant drain on the solenoid at all times and hypothesized that because of this, over the course of 9 months my starter would regularly burn out. They found something with the cruise control module with a reversed ground wire, or something... I took the car to Best Buy, where I had it installed, and they found a .3v drain on the solenoid. I also have a starter kill switch that was factory installed (or by the company that I leased the car from, not vw, but it worked fine and never gave me trouble until I had the remote installed) and Best Buy is blaming the relay unit connected to the kill switch for causing the problems. They found a .3v drain with this relay connected, and when removed, the drain went away. However, I have no idea if they installed this unit, or it was part of the kill switch. Initially, it took Best Buy 3 tries to install the starter 'properly' and each time had problems getting around the locks and factory alarm (all which have their own relays, i think). I also read that having two relays connected together (like the relay from the kill to the relay in the remote start) may need either a diode or some other configuration to work properly... Also, Best Buy said they would remove the relay unit from my car until they could further detect what was wrong, and (I think obviously now) the car would not start... so it leads me to believe that this rep (I think the manager of the install bay) has no clue about how to connect these devices together... In either case, I'm really at a loss and could use some help. I hope to hear from someone and appreciate any advice you can give to me, Thanks, Jon

Could anyone out there offer me some advice please???  Thanks!