bad best buy job

exactly!  u already paid them to install your unit...  instead of eating the 125, take your unit to a different best buy and give them the opportunity to correct the mistakes made by another.  i know ur frustrated with this situation..  im in the same boat at the moment.  but dont give up on a company because one person is struggling to work on your ride.  you cant sit here and tell me that you are/were 100 percent successful first try on every remote start/alarm that you have ever done.  with the complexity of car circuitry now a days, things take a lil more time to figure out and wire around.   patience bro, patience!

I myself was a installer for best buy for 7 years. I have seen my share of great installers and very bad installers. It all depends on the installers that are in place and train the new guys. Best buy did a mad a bad judgement a few years back when they got rid of their Dist Install Sales Trainer and started to combine positions and take focus away from the install bay. During the best years of Best buy's install department's they did things for their install bays that were sucsessful. The team I worked with was sent to New York for a weekend on Best buy, got to go to a basketball game, eat a ruth chris steak house and all this was on Best buy's pocket for our achivements. They stoped doing thisngs like this and stop carrying for the install bays. It is frushstarting to hear (even tho I no longer work for them) that all the hard work of the team I worked with in the past and myself did was for nothing.

As for the issue of not getting your $120.00 bucks back that is total bs and you need to call 1-800-best-buy and talk to them. That money is for a completed install and since they were not able to complete your install properly they have no right to keep your money.

Good Luck.