prestige xro9100

I have an 2002 Grand Prix GTP. Recently I had Prestige xro9100 installed and it worked well for about a week. The remotes stopped responding to the unit, so I had to override the system using the valet switch. The valet switch only allowed me to disarm and start the car, but the 2 way remote(XRO-92) still displays that the system it is "armed", also my range indicator is not showing up on the remote even when I'm well within range of the car. I tried reprogramming both remotes several times, still nothing, both inop. The remote tells me "incorrect text or out of range" every time. I think the antenna from the alarm unit may be bad. The remote crossed my mind at first, but I can't see how both could go bad at the same time. Tech Assistance wasn't that much help, they want me to send the whole unit back. If I can narrow which component is bad, I'd rather do that to prevent ripping out the whole unit. Does anyone have any idea what may be causing this problem?jeremy

If you had it installed by a shop, they should look at it and diagnose the issue for you. If not, I would pull the unit, antenna, antenna wire and the remotes - take them to the distributor/dealer that you bought them from and they should replace them. Last resort is to send the items to Prestige/Audiovox. Any way you do it, Audiovox is really good about warranty issues. Brent Haugen

Fargo, ND

Common problem with both the srt9000 piece and it's audiovox partner.... remote and possibly even the antenna will need to be swapped....  Something with the software of the remotes cause them to lose programming... Audiovox/Code Alarm is aware of issue.. make sure that new remote has a bright yellow 08 on back when swapped... this is latest revision and should cure issue...there can be only one.......