Problem w/ Viper791xv & 03 Ram 3500

I just had the 791xv w/ remote start and gps tracking installed in a 03 Dodge Ram 3500 4x4 with the Cummins diesel. I started having problems the day I picked it up (Sat.) and I couldnt call the installer for help because they are closed until Tuesday. I am hoping that someone here might be able to tell me if the problems I am having are an installation issue or me doing something wrong. I have searched the internet including this and other forums and cant find any post w/ similiar issues...

1) The Viper remote activates the Viper alarm as well as the factory alarm but only de-activates the Viper. Thus when I open the door the alarm sounds. I can work around this by carrying my factory remote to dis-arm both.

2) When remote starting, the delay for the Diesel is set to 10-seconds and it starts up just fine. However, when its running ALL the lights flash like the alarm has been triggered? I tried deactivating the factory alarm while this was occurring and the lights were still flashing. I tried disarming the Viper while it was occurring and the lights are still flashing???

3) The Viper remote seems to be constanly receiving a signal from the truck (on the screen the "RX signal" icon flashes every 5-seconds whether the unit is armed or disarmed). Is this normal?

4) Last night after the vehicle had been armed for about an hour, the remote started playing a tune and the display light up but didnt show any alarm. I went out to check the vehicle and it was fine?

This is my first experience w/ an aftermarket alarm system (obviously!) so I am wondering if its me or the system!? When I pickedup the vehicle the person at the shop obviosly didnt know much about the system so he just showed me the basics of arming and disarming and the remote start. It didnt seem complicated so I wasnt concerned. When he did the remote start I may not have noticed if the lights were flashing because of the angle from where we were standing and the sunlight.

Sorry for the "noob" questions... I am glad that I found this forum because since I found it last night I have 2-pages of notes and upgrades for my system!

Any assistance and/or advice would be greatly appreciated!

Thank you,

JP

Thank you so much for the info. I will relay this info to the installer and hopefully it will help them resolve the issue faster.

JP

the light flashing is normal, the remote always reciving a signal is normal also. i thought the viper had a diesel wire that hooked to the light on the dash?

i have same thing in my truck, a 2001 toyota tacoma 4 door, only trouble i have is in the mornings i will not lock the doors, after work it will usually work right, but after it has sit over nite it wont lock.

Jayts95 is right your installer may not have hooked up the factory disarm wire. The lights flashing is a program issure if you know where your push button valet switch is and you have the owners/installation manual then it will tell you what to do under the programable features.