goodguys vs circuit city

It's hit or miss when it comes to retail shops, some places have hard workers who do good jobs and enjoy a product that sounds good when they're done, I know I do. Other times you'll have people who just do it because it's easy (BS if you ask me, this is one of the more stressful jobs i've had) and they can screw around all day.

You have to blame the customers partially, when they go to a retail shop they WANT that car back ASAP, they dont give the opportunity for us to take our time. Granted we can tell them to come back later, but that makes us look bad, especially since they probably wouldn't have done it if it would've taken that long, they're simply impatient. If given the chance, I'll take as much time as I need to do the car, I just had one in our shop for 2 & 1/2 days because it simply took that long, the customer told me to take as much time as necessary, within reason of course, and to get it right the first time and make sure it sounded good. If I had customers give me that much time, or even a full day every time, there'd almost never be an unhappy customer returning for whatever reason.

For the record, CC policy is solder everything, I will admit, once in a while I've thrown a crimp cap on a remote lead and probably shouldn't have, but I've never just twisted wires & taped them. Every other connection I make is soldered, and except for small gauge crimps I solder the crimp once I'm done with it, never had a ground or power cable come out on me that way and I doubt they ever will.

One problem w/ installers at our shop is they do not take the time needed because of the commission environment.  Which sucks because good installers get paid the same amount as the hacks.  This something to watch out for also. people who get paid hourly willl do a better job for the most part.