Viper 791xv

I just got a Viper 791xv alarm/remote start responder installed yesterday. I have a couple of questions and possible problems. First, I have to hit my truck pretty had to sound the alarm, and there is no warn away, no matter how hard i hit it. The installer told me in about a week it should be more sensitive...will the warn away engage as well?  Next problem, when I press lock, within 5 seconds I can press lock again and set a level of security ranging from 1-5..according to the manual. This does not work, the alarm just sounds after the second press within 5 seconds. Do I need additional parts, or is there something I'm missing?

Thanks,

it sounds like the sensor is mounted/secured poorly.  i doubt the harness is "backwards".  across the harness there is 12v, full trigger, warn away, and status/ground.  the brain picks up either the lower warn away voltage or higher full trigger voltage.  it doesnt matter which one sends it, thats how multiplexing different sensor together works.  besides, the ground and 12v would be backwards thus not function.  DEI ports only fit one way too.  sensitivity generally doesnt need to be adjusted, especially up.  it seems to be more down than anything, unless you want the vibrations from the car starting next to yours to set it off.

moving on, nothing on a security/convenience install will become something its not after a week.  that statement doesnt even make sense unless the installer plans on it becoming a worse mount job.  warn away doesnt just appear after a while its there from the beginning.  its just a lower voltage form the shock impact that is sent to the brain.  I.E. have them properly remount it.

hitting lock, then lock again will not add levels of security.  it takes them away.  who sets their alarm to the max by pressing lock 5 times?  just press lock and walk away.  that sets all zones (that are installed such as a hood and trunk trigger).  the ignition is hooked up automatically, the doors better be hooked up, the hood and trunk may be extra parts/labor depending on where you go, and the shock sensor zone is just plain messed up.