Shop problems

Reality check, when a guy who drops 80k at the body shop comes by to get a "rockin" system and asks for gear and fabrication for about 14-16k you don't ask him to sign papers like at circuit city. This is beyond that. I might even go as so far as to say if he were asked, he may be insulted.  

I think these rules (customer is right, etc) apply themselves about 99% of the  time in this business. With a project like this, I think there are exceptions to the rules. This guy came to the shop, has more money than he knows what to do with and asks for all this stuff and then backs out. Its not that he was looking to take advantage of the guy whatsoever, but his business is based almost soley on word of mouth and dealing with a flip flop guy like this will result in more problems than its worth. He has a rep to keep, becasue in this county where his shop is, it is full people like this, who have excessive wealth. So my point is turning away someone like this may be better in the long run, becaue his actual work was never questioned.

 For a guy wanting to drop $80k at the bodyshop, then come into the sound shop, set up a $15k install then call and want to reduce it to $10k, sends up all kinds of warning flags to me.. regardless of that, it would be in writing what the work to be done - equipment to be installed is. For both parties sake. 

  When are consumers going to understand that business owners can turn them away?.. the business does NOT have to work on their vehicle?  All the business has is it's reputation.. if they start doing work the way the customer wants it, rather than the way the shop thinks it needs to be done they are risking everything.

'the customer' "But shop X can do the work for X amount less than you!!"

'me' "I can't do that.. I suggest you take your vehicle to them."

 Jim