n1 nav problem

hi, i have intalled a avic-n1 pioneer nav system on a suv, but my problem is that whenever i try to input an address or phone number  the letters start greying out , and when i put a phone number, i start putting the numbers in and as i type the numbers most of them start greying out and then it puts another number in yellow, like if it has an autocomplete or someting,   i have a friend that has a navi and you can type the whole address and if its not available it simply says cannot be found ,  is there a fix for this?  i want to be able to type the whole address. or the whole p# , please help.

^bump^