Crimestopper CS-2001 Problem Programming

I set this message to Crimestopper tech, but have yet to hear back.  I was wondering if anyones experience could help me out here:

I’m having problems with my CS-2001 being able to accept a remote programming.  I turn the IGN on / off 3 times and do not get the single chirp to signify that I can go ahead with the programming.  Also, I can’t set the valet mode by turning on the IGN and holding the override button for 5-10 seconds. 

This sounds like an issue with the +12VDC IGN wire (yellow) going to the 2001 Module, but I have checked that wire multiple times and the +12VDC is there and it is switched with the IGN. 

The valet / override button is also working b/c I can turn on the ignition, hit the button 5 times and get the extended chirp from the siren to set the electronically programmable options. 

Is there some kind of master reset I can perform on this unit to clear all remotes and enable me to reprogram them in, potentially resetting any issues with the unit?  I’m at a loss as to what else it could be.

Thanks in advance for any assistance.

Tom

Sorry about that:

I’m having problems with my CS-2001 being able to accept a remote programming.  I turn the IGN on / off 3 times and do not get the single chirp to signify that I can go ahead with the programming.  Also, I can’t set the valet mode by turning on the IGN and holding the override button for 5-10 seconds.

This sounds like an issue with the +12VDC IGN wire (yellow) going to the 2001 Module, but I have checked that wire multiple times and the +12VDC is there and it is switched with the IGN.

The valet / override button is also working b/c I can turn on the ignition, hit the button 5 times and get the extended chirp from the siren to set the electronically programmable options.

Is there some kind of master reset I can perform on this unit to clear all remotes and enable me to reprogram them in, potentially resetting any issues with the unit?  I’m at a loss as to what else it could be.