Customer complaint

well i deal with all kinds of different customers throught the daily stress. it really gets to me sometimes but like prevuosly posted they are our best advertisment and that word of mouth could go eitheway bad and good. i've done good so far in my business because of word of mouth and that is because i do the best i possibly can. take pride in your work and you will shine like a diamond and have more work then you can handle. but you will always have those horrible customers, just remember to do your best.

with the ignition switch take the advise posted and try to get the customer to split the cost if not . you will have to eat it and then you look at your profit of the job. sounds like a high profit job and you shouldn't have to go to the bone yard to save costs , is always an option so it don't come out of your pocket. it sounds like your install is correct if those ratings are acurate. gm's do have bad ignitions and i would try to go with the aftermarket instead of the bone yard. take the loss ,get it out of your shop and call it a day. good luck