Chevy No-No wires?

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ss-installer

Silver - Posts: 444

Joined: February 27, 2005

Location: United States

Posted: March 22, 2006 at 8:33 PM / IP Logged

put a tv in a 2004 tahoe. customer took truck to dealership for warranty service and they said the warranty was voided because we tapped into the wrong wire. they said there are a group of wires that if you pull ANY current from the electronics start shutting down.

we paid for the service and went about our business.

anyone know of these NO-NO wires?

xscash

Copper - Posts: 317

Joined: March 05, 2006

Location: United States

Posted: March 22, 2006 at 8:38 PM / IP Logged

always hear of dealers saying crap like that. i went as far as going down to a dealer and challenging them to what they were saying...they had the remote starter out of the vehicle already...when we were done they cut me a check to reinstall the r/s. to tell you the truth, there are only a few people who work in those service depts.that can actually do more than replace parts until its fixed. so i say always challenge them.

Fastlearner

Silver - Posts: 346

Joined: March 23, 2005

Location: United States

Posted: March 22, 2006 at 10:28 PM / IP Logged

Amen. I believe that is information that they would have tell in a situation like that. Ask them where the wires are and what specifically they do. What wires did you tap into, ignition?

NowYaKnow

Gold - Posts: 1,217

Joined: December 18, 2002

Posted: March 22, 2006 at 10:56 PM / IP Logged

Well a tv normally only has power/ground/accessory/and sometimes domelight wires so what all did you tap into?

Obviously there are wires in a car that you shouldn't be tapping into for power. Was the car in for warranty service because something was wrong, or a scheduled maintenence? What did you change from the original install to now so that it was "fixed"? Let's hear some more details on the scenario.

Mike

ss-installer

Silver - Posts: 444

Joined: February 27, 2005

Location: United States

Posted: March 23, 2006 at 4:10 AM / IP Logged

tapped into a key switch in ignition harness. power windows quit working so they took it in for warranty. they fixed it and billed us $300.

they said there is a group of wires about the size of a nickel that you cant pull current from.

Fastlearner

Silver - Posts: 346

Joined: March 23, 2005

Location: United States

Posted: March 23, 2006 at 8:56 AM / IP Logged

If that were true than why hasn't anyone else who has installed anything in that vehicle had problems. I know I have done plenty of things in GM full size trucks that I grabbed wires from the ign. and never had problems. I'm seriously starting to get really mad a dealerships for thinking they have the right to blame aftermarket equiptment for every problem. I know there is a law against voiding warenties and crap but there should be a law against blaming our doodie for their doodiety workers who don't know crap about electronics.

Velocity Motors

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Joined: March 08, 2002

Location: Manitoba, Canada

Posted: March 23, 2006 at 9:18 AM / IP Logged

Just remember that the customer's warranty is not completely void. If they honestly found that the problem was a direct result of your installation, then the warranty claim for that instance will be void. Just reassure the customer that the dealership can not by law void the warranty of the vehicle completely because of one instance. I still don't beleive that tapping into an ignition wire to draw less than 1 amp of current would damage a larger ignition wire.

Jeff

Velocity Custom Home Theater

Mobile Audio/Video Specialist

Morden, Manitoba CANADA

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xtremej

Gold - Posts: 1,440

Joined: February 24, 2006

Location: United States

Posted: March 23, 2006 at 10:07 AM / IP Logged

Sounds like a line crap to me. I installed a monitor/dvd combo 3 weeks ago on a 03 suburban and tied into ign wires for it. no problems...Definetly challenge the dealer to showing you exactly what they found "re-paired" I have had to do this only once this year, dealer said remote start damaged bcm and caused the power locks to quit working.. Coincidence, I've known the owner of the car for along time and she contacted previous owner of the car to find out that problem was intermitent for over a year before they traded it in. She still had the slips from taking it to the dealership for them to fix the power locks...... I was p8$$ed. These guys said some pretty bad things about me to the customer not knowing I knew her....I contacted the owner and he actually came to my shop to apologize. The tech was fired later that day, so challenge them to prove what caused the damage.....Let us know how it goes.

mike swanson

Copper - Posts: 290

Joined: January 28, 2003

Location: United States

Posted: March 23, 2006 at 10:22 AM / IP Logged

I had the same thing in a saturn. I put an alarm in it and got power from a thick red wire under the dash.

Well her car started over heating and she took it in.

They said it was the alarm making the computer think that the car was over heating.

I flat out told the tech he was a moron.

I told the customer to take it to another stealership and if that was the case i would pay for it.

Well the new place found the stat was bad replaced it and the car was fine.

So then i billed the 1st stealer ship for my time and to rewire the alarm. they said they wouldnt pay and i took them to small claims. They paid b4 we even went to court over it.

xscash

Copper - Posts: 317

Joined: March 05, 2006

Location: United States

Posted: March 23, 2006 at 11:13 AM / IP Logged

hey, everyone who ownes a shop has had a customer (who was in the middle of purchassing a new car) tell them the dealer said "if you dont have us do the alarm-remotestarter, you will void your warrantee".... i found a news article that said it was illegal for them to say this .....but i cant find it anymore. i should of framed it. anyone seen this?

a customer told me this same thing ...only to find out that im the shop the dealer uses for their installs. Chevy No-No wires? -- posted image.

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