Would You Can Him?

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Ravendarat

Platinum - Posts: 2,806

Joined: February 23, 2004

Location: Canada

Posted: July 04, 2006 at 12:03 AM / IP Logged

So I am sitting at home and I get a call from one of my Techs. He opens by saying "I F'ed Up" and then proceeds to tell me he drilled through a gas line. So I hop in my car and drive down there and basiclly he did check out the fire wall and knew where he wanted to go through, right by the edge of the wheel well. Well he was about and 1 - 1 1/2" off and put a pin hole in a gas line. I took the car to the shop right beside work immediatly and they said they would have it replaced as soon as the opened in the morning, I should have the vehicle by 10 AM. Anyways after letting the customer know that we messed up big time, I took the customer out to the airport and rented him a car to use until we get his back tomorrow. Im gonna fix the car, pay for the rental and do the install for free but my issue is with my tech. It was a very honest mistake but it was still a fuel line and to me that seems like its too dangerous to ignore. What would you guys do in this case. The guy has no previous problems with me.

double-secret reverse-osmosis speaker-cone-induced high-level interference distortion, Its a killer

sprawl85

Copper - Posts: 204

Joined: March 15, 2006

Location: United States

Posted: July 04, 2006 at 12:27 AM / IP Logged

no previous problems then cut the guy a break... I would drug test him or something though, if it hasn't been over three days. And if the mistake was because he was high or some doodie, then get rid of him. That is just plain irresponsible. But if it was an honst mistake not caused by anything like that, then give him a formal write up or something and let it slide this once.

fiberglass reminds me of peanut brittle... but fiberglass tastes better!

Ravendarat

Platinum - Posts: 2,806

Joined: February 23, 2004

Location: Canada

Posted: July 04, 2006 at 12:49 AM / IP Logged

Oh I can gaurentee that he wasnt on anything, the guy is like 31 and a father, he doesnt do any kinda drugs at all, just drinks alot of coffee ;)

double-secret reverse-osmosis speaker-cone-induced high-level interference distortion, Its a killer

KarTuneMan

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Joined: December 14, 2004

Location: Isle Of Man

Posted: July 04, 2006 at 1:17 AM / IP Logged

No prior issues. He made a mistake, that's all. In my shop we would just give him a ton of doodie, and ask him every time he uses a drill "hey you got a light" (fuel line)

If he makes a habit of these types of problems....bye-bye.

Velocity Motors

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Joined: March 08, 2002

Location: Manitoba, Canada

Posted: July 04, 2006 at 9:19 AM / IP Logged

Ravendarat, mistakes happen ( I do them once in a while as well ), but he also has to know that the mistake cost the company time, money and also the fact that even though you rented a car for the customer & are fixing the problem, you still have to face the fact taht negative publicity is still going to be had from this incident. You can not put a price on that and your installer has to realize this. You probably won't be able to fire him for this seeing that this is a first time incident, but when his yearly review/raise comes up, your going to have to mention this incident him and tell him that he's not going to get the full raise ( or one at all ).

Jeff

Velocity Custom Home Theater

Mobile Audio/Video Specialist

Morden, Manitoba CANADA

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geepherder

Platinum - Posts: 3,668

Joined: October 27, 2003

Posted: July 04, 2006 at 11:18 AM / IP Logged

I don't think it's worth canning him for- it was an honest mistake. Just make sure to use a center punch (from now on) to mark a spot before drilling- that way this won't happen again.

My ex once told me I have a perfect face for radio.

Melted Fabric

Silver - Posts: 509

Joined: October 24, 2003

Location: California, United States

Posted: July 05, 2006 at 5:31 PM / IP Logged

Yea, I would personally explain to him how you feel, and offer him extra side work that he would do without pay, to make up for the time and money lost with his extreme first time incident.

It could always be worse, he could have called saying "the fireman needs you to come down to sign some papers, I accidently forgot to fuse a cable and a customer's car burned down."

I have not failed. I've just found 10,000 ways that won't work.

When you do not know what you are doing and what you are doing is the best -- that is inspiration.

extreme1

Silver - Posts: 1,070

Joined: February 12, 2003

Location: Canada

Posted: July 05, 2006 at 5:44 PM / IP Logged

Well by Futureshop/Best Buy rules he's gone.....that's why you should not even write him up.

doodie happens, I had and installer drill through the rear AC line on an expidition, done 200 fords in the same spot, this one happened to have something a little different. doodie happens...

Shaughn Murley

Install Manager, Dealer Services

Visions Electronics

Red Deer, Alberta

KPierson

Platinum - Posts: 3,527

Joined: April 14, 2005

Location: Ohio, United States

Posted: July 05, 2006 at 6:44 PM / IP Logged

I too would let it slide. Everyone has a bad day every now again.

We had a guy drill through a brake booster TWICE on the same car. They pulled the car out of the bay and gave the keys back to the customer without saying anything. Luckily the customer realized the problem before getting in to traffic and getting in an accident.

By personally calling you and being open and honest with his mistake it shows that he is a trustworthy individual. Good people are hard to find!

Kevin Pierson

geepherder

Platinum - Posts: 3,668

Joined: October 27, 2003

Posted: July 05, 2006 at 9:12 PM / IP Logged

You may think that at first (I did), and I'm sure the guy is trustworthy. However, that's not something little that could just be easily covered up. Any one with half a brain would know to make a phone call if this happened and they wanted to keep their job. It's not something that would have gone unnoticed. I'm not saying he is dishonest, all I'm saying is even if it were a dishonest installer, he/she would (should) know there's no way out of this one than to come clean.

My ex once told me I have a perfect face for radio.

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