stevdart wrote:
It also really sucks when you have customers who know more about your job than you do! Take it easy on him, Dave. He might spit in your soup when you're not looking. ;) |
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For the record, I didn't actually go in guns blazing. I asked a few polite questions, watched him hook the unit up, and listened to the sound of silence eminating from all 3 pairs of RCAs. Then I left the bench area, and discussed my refund with the manager, in his private office. It was conducted with my best business front. I'm really a nice person in real life, I don't shout, or yell, or pound my fists, or even raise my voice. When I type, it's a little different. Blame it on the anonymity of the 'net. It frees up normal interpersonal inhabitions or something.
Reharding the guy who did the work, he's a great tech when it comes to diagnosis of most things and pretty much every repair possible. He's faster than I am at finding the bad transistor in a blown amplifier module, and he's worked on things long enough he knows where to look first, but when it comes to the really wierd stuff, he's lost. I don't blame him for not knowing, but I do blame both him and the shop for letting him working well outside his expertise, adn for returning an item as 'repaired' when the problem wasn't even proprtly diagnosed!
The issue, which I found this afternoon, is that somewhere along the line, the inputs of the -9200 saw real voltage, something north of +12, and it cooked the ADC that acts as the front end of the DSP. The way the chip failed, there was still a bitstream coming out of it, but it was all bogus and misformatted. It was a rela bitch of a failure to find, and I'd have missed it if I hadn't actually examined the output with a logic analyzer (which the shop doesn't have). The closest they could have come is that something was bad in the digital part of the board, and swapped it out.
The new ADC is coming tomorrow, and I've added Schotky clamp diodes to the +8 supply of the ADC, so that the input can never be overvoltaged, and so that the chip will continue to live a long and happy life.
<soapbox>
I know that manufacturers don't help the repair techs out much, and that most folks with real live degrees don't really want to become repair techs, but there's a place in between that is really empty, and in the modern age, we really need technically trained people to repair these high-bukc DSP gizmos, because there are a lot more owners without any clue than there are like me. Mostly I feel scared for the next schmuck who brings in something that the shop can't handle, but accepts anyway, and he's forced to being it back a couple of times, paying more each time, before it's finally scrapped and he replaces it.
</soapbox>
We now return you to your regularly scheduled mayhem.
-dave
This is not a sig. This is a duck. Quack.