remote start trouble viper 5706v

Hello, I think I have the Viper 5706V installed with the smart start GPS on my 2014 Lancer Evolution X MR. I had it installed professionally by one of the viper dealers here in Los Angeles. I've had to go back to that shop a few times now because of various problems (kind of wizzed off since I work full time and t rying to study for the MCAT). I am currently having this issue with the remote start where if it won't start up the first time it won't try again. THe alarm "thinks" the car is on because when I check the remote and my smart start app status it says the engine is running, so the car will not try to crank again, instead the parking lights will be on, etc. I would have to press the remote start button again to turn the car "off" and then press it again to turn the car on, the car usually turns over the 2nd time around. This issue i notice happens in the morning a few times. It has happened once at night after parking for 2-3 hours. But I haven't noticed this issue happening if I try to start it after coming out from work, usually the car will be parked for at least 10 hours in the garage. I am sure the car is getting signal in the morning because the car is parked outside and I am right next to it when parking. These issues are kind of wizing me off, is this all the normal process of installing an alarm (me going back a few times)?

You shouldn't have to go back at all. But it sounds like they programmed it for virtual tach instead of actually hooking a tach wire up. That's what I would request they do to fix it

yes i think they had to do a virtual tach because that's what they told me the last time I went back because the shock sensor kept making this solenoid sound, even WHEN driving. it was like click click, and it happens at certain RPMs. Then he did the virtual tach I'm guess because they didn't have to tap anything and the noise went away.

any tips guys? is there anything else i should ask them to look over before I go there? I really hate this place, it's got good reviews on yelp and thats why I went there.

Shock sensor making a solenoid sound????? Nothing to do with the shock sensor, I'm guessing that virtual rather than actual tach apart they are missing some wiring. Problem for you is we can only guess.Test before boxing up.