Bulldog alarms

Has anyone out there had all the problems that I have had with bulldog alarms? I Got a 22I remote starter. Had problems with it. Tryed 3 days to get thru on phone to techs. When I did get thru they said the remote starter was bad, send it back. I tracked it back to them in 3 days. Two weeks later and still no new remote starter. After several days tring to get thru on the phone they said it was back ordered and they didn't know when they would get new ones in. After several more phone calls and finally getting a manager on the phone , he agreed to give me a 62I  in place of the 22I that was back ordered. This model also has alarm built in it. He said he would have it sent out the same day. After 7 more days and  45min. on hold I got thru to them to find out that they was just getting ready to send it out to me. (They didn't have a reason for waiting 7 days before sending it.)  So I finally get this 62I in the mail, hook it up to the wiring harness, and guess what? Now I have two new problems. 1: the shock sensor doesn't work. 2: the remote start works in the evening when its warm out, but doesn't work in the morning when its cold. Engine cranks for about 5sec. and then stops. I found that if  I put my key in the ignition the remote starter works. I think  the remote starter isn't sending power to the security bypass module to sense the key. So now I guess I get to go thru this whole ordeal  with Direct wholesale again!! Has anyone else had any problems with this company?  BULLDOG ALARMS, thru directwholesale.net

P.S. I didn't even mention that they also sent  the wrong key pad to control the 62I.