Towed after installing remote start

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Port

Member - Posts: 6

Joined: August 18, 2003

Location: United States

Posted: August 27, 2003 at 9:01 PM / IP Logged

I had a customer come in today complaining about a alarm install that was done at some other shop we have never heard of ...........he told us after they tried to use the remote start on a 2001 Ford Explorer Sport it had to be towed to the Ford dealership to be re-programmed...........and now wants us to install a alarm in it with remote start, window module, and a microwave sensor..........My question is this..........What could this other shop have done other than the obvious?...........Customer says the key is chipped and the place used a transponder but it still fried his computer. Is there some "magical installation" tip we are supposed to know .......... We have done chipped and resistor based vehicles and never had a problem like that.......

Thanks for any replies

vaderfop

Copper - Posts: 95

Joined: April 18, 2003

Location: United States

Posted: August 27, 2003 at 9:28 PM / IP Logged

Where did that other shop hook up the tach wire for the remote start? I saw a car once that got it's computer fried from the wrong tach wire.

Port

Member - Posts: 6

Joined: August 18, 2003

Location: United States

Posted: August 27, 2003 at 10:01 PM / IP Logged

I dont know where they got the tach wire because the customer had them take everything out ............. But i did look at the tach wire i assume it is the tan with yellow wire and it did not look touched..... no t-tap marks or anything ................so maybe they used the voltage sense option on the alarm or they hooked it up to the wrong wire as you said .............. I dont know what kind/brand of alarm it was either ...............I just dont want to make the same mistake after I have done so many and i have gotten so comfortable with doing them and there is something I am missing on this one

floaterr

Silver - Posts: 383

Joined: December 07, 2002

Location: United States

Posted: August 28, 2003 at 8:48 AM / IP Logged

Hate to be negative but seems to me most people (now not all just most) would get a bad taste in their mouth about remote starters (or any alarms) if it "fried the computer". That had to be one big reapir bill too. I question if the person was lieing and had something else go wrong and blamed it on the remote start. They might end up being more headache then it's worth

Also they stated that they themselves tried the remote start and it fried the puter? So the techs installing it NEVER test started it? Sounds kinda fishy..

Sorry again and Good Luck...

zargon

Copper - Posts: 186

Joined: January 27, 2003

Location: United States

Posted: August 28, 2003 at 12:13 PM / IP Logged

it may have nothing to do with the remote start but may be a defective part in the truck you never know, it could of been a very bad install,

zargon ruler of estranorth

chpsk8

Member - Posts: 12

Joined: August 19, 2003

Posted: August 28, 2003 at 3:39 PM / IP Logged

I guess I would pass on that customer. Not worth the risk if you are not comfortable. Who knows what wires were scrambled under the dash due to previous work by either a real installer or just a regular guy trying to save a buck. Pass them on to the local Best Buy!

JWorm

Platinum - Posts: 2,208

Joined: December 11, 2002

Location: New Hampshire, United States

Posted: August 28, 2003 at 7:46 PM / IP Logged

Maybe the other shop permanately bypassed the transponder key by removing a chip out of a key and glueing it near the key cylinder. I've seen it done by other shops. Maybe the truck saw two keys at once and deleted them both and that is what had to be reprogrammed.

auex

Platinum - Posts: 5,041

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Joined: December 23, 2002

Location: Arizona, United States

Posted: August 28, 2003 at 9:21 PM / IP Logged

I have seen that problem before. If the shop removed the "pellet" from one key and not the other, then if the customer tried to use the key that still had the pellet in it then the vehicle wouldn't start. If the bcm fried then I would steer clear of this one, if all that needed to be done was to reprogram the keys, then use the correct immobilizer defeat and it should be fine.

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Towed after installing remote start

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