DEI Viper 550 ESP 2001 Ford Diesel

Vehicle = Ford 2001 Diesel 4 Door

Alarm = DEI Viper 550ESP with 3 extra units (number unknown) 2 of which control rolling up and down of the windows (1 model does front left and right windows and 1 does back left and right windows) the third unit closes the rear slider but does not open it.

Installed by some guys at Audio Express and they left town.

Problem:

Holding down both lock and unlock button is supposed to start the truck.

Windows all roll up as designed (if they are down), it winds up like it want to start, cranks the motor a few times and then stops.  This will cycle three times but never actually starts to a motor running state.

Observations:

1. Windows no longer roll down using the remote. They used to ...

2. The glow plug light no longer comes "on" on the dash.  The glow plug light used to come on prior to trying to start and system waited for glow plug light to go out before cranking  the engine.  It now just seems to want to "jump" right in and crank the engine over without the normal glow plug delay.

3. Locking/unlocking with remote works, BUT the windows no longer roll up (including slider).

4. With engine running trying to switch over to running off remote (so I could remove my keys from the ignition and take them with into the store) no longer works.  Truck dies when I roll the ignition back from running to remove them.

Two things have happened that seemed odd:

I'm a computer tech of 20+ years but not an alarm guy. 

Meaning if you start out slow I think I can keep up. 

I have searched the treads on this site and found countless similar problems and read them all but none of them seemed to have the exact same elements of my problem.

I have printed the DEI Viper 550ESP manual and will begin reading it.

I would appreciate any and all solutions with details you might be willing to provide.

Thank you in advance!

The unit is doing strnge things now ...

When I rock the door open to an almost over extended position (i.e. rocking open past it's normal open position) I notice that the relays in the door (2 530T's) click and some of the relays under the dash click as well.

All the wire appear to be attached

So now I'm wondering how to get the drivers door pannel off ?

Any guidence on how the door panel comes off on  the 2001 or what you might be able to recall about how other Ford truck panels come  off. 

Don't want to go in there hanking and pulling and break something ..

Pop Power Window Switch Cover up...............1 Phillips Screw Inside

Installed by some guys at Audio Express and they left town.??

Not from the richmond va area are you??

Omaha Nebraska - Really nice guys ...  They do the one "dollar install" - right up the street from the dealership where I bought the truck.  Don't get me wrong, I'm sure if I could make contact with the guy (installer) or manager they would remember me and help me out.  They did lots of work for me and I paid well. 

Now I'll a step above homeless and keep the truck to move my new home.

And the reason I'm on here trying to understand the equipment so as to be able to fix or the loose wire, etc ..