memphis audio service

We get you fine. I even responded on another site about this as it seems you are intent on getting yourself flamed on every forum there is. Here is my exact quote.

"Why is it that people (and the OP) assume that Memphis should service it? Memphis is under zero obligation to service this item even if the customer wants to pay for it. Why would they continue to support someone by offering service at a price when the customer would not pay for the service from a authorized dealer in the first place? I as a retailer don't have to sell you squat if I don't want to. If I have a customer come in that I know is going to be a problem, I will recommend that he shops somewhere else and becomes that businesses problem. Memphis is doing the exact same thing. They do not want your problem, the problem that the OP created. Nothing wrong with that at all."

Why not see if you can get the customer receipt for it then? Then re-approach Memphis to see if they will be able to help you or not.

Memphis is in the business to SELL amps, not repair them.  If they choose to repair your amp they are doing two things:

1. Obligating themselves to offer some sort of warranty on the amp since they worked on it

2. Encouraging people like yourself to circumvent their reseller policy

Basically, the way Memphis looks at it (I'm guessing here), is that since you didn't buy from one of their resellers then you really arn't a customer.  Memphis has no control over any aspect of the amp (and it may even be a counterfit or a referb).  It's basically not worth it to them to provide this service for you.

Your best bet would be to take it to a third party repair facility. 

As far as selling a used amp, most compananies warranties are to the orignal owner only.  Whenever you buy used equipment, unless there is documentation specifically stating otherwise, you should assume there is NO warranty.

Wow, you opened up a can of worms house15. I have to agree with both sides though. I'm all for buying NEW equipment from authorized dealers, thats how the manufacturers make money. With unauthorized dealers, their equipment might have fallen off the truck somewhere along the way to an authorized dealer.

BUT, if you buy a USED product, regardless whether it was from Ebay Craigslist a yardsale or a crackhead, and are offering to pay the original manufacturer to repair that product, I don't see why they would turn you away. It's money and business for them in a lean time. I mean, they made it, they would be the most qualified place to get it repaired.  I understand that they have the right to refuse service, but it all goes back to customer service. Everybody keeps going back to warranty warranty warranty, but that is not what his complaint was about.

However, saying that Memphis screwed you was a little off base. It's a chance that you take when you buy used equipment. Good luck with getting it fixed though.