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running the bay?


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howie ll 
Pot Metal - Posts: 16,466
Pot Metal spacespace
Joined: January 09, 2007
Location: United Kingdom
Posted: July 21, 2009 at 11:50 AM / IP Logged  
If I was a potential customer and I was seriously looking,on hearing an answer phone, I'd just hang up and go on to the next one.
yimke 
Copper - Posts: 417
Copper spacespace
Joined: June 23, 2009
Location: Nebraska, United States
Posted: July 21, 2009 at 7:04 PM / IP Logged  
I was thinking the same Howie, but it has been some ideas I have been throwing around since my sales staff is incompetent. I just wish I could do one job instead of 2.
tommy... 
Gold - Posts: 1,901
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Joined: December 10, 2004
Location: United States
Posted: July 21, 2009 at 10:03 PM / IP Logged  
If you do not have voicemail/answering machine set-up now...Then Yes to that...! I wish i could pass up Priceshoppers...Only time i tell them to go elsewhere, is when they lie about pricing...(called a few stores in front of customer) Dude...Its tough and ultimatley it comes down to you...Couldnt tell you how many times a day i stop to do other ppl jobs...Why cant they price a friggin stereo install...??Whats so tough about looking up notes on vehicle during quoting process...??? This is part of my daily thought process...
M.E.C.P & First-Class
Go slow and drink lots of water...Procrastinators' Unite...Tomorrow!
tommy... 
Gold - Posts: 1,901
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Joined: December 10, 2004
Location: United States
Posted: July 21, 2009 at 10:07 PM / IP Logged  

Also it sounds like you made a decent buck on that install...And they say for every good experience a customer tells 1 person...And for every bad experience the customer tells 10 people...I always try to solve the customers problems...Even out of my realm...Mechanical work...Bank loans...Etc...

M.E.C.P & First-Class
Go slow and drink lots of water...Procrastinators' Unite...Tomorrow!
howie ll 
Pot Metal - Posts: 16,466
Pot Metal spacespace
Joined: January 09, 2007
Location: United Kingdom
Posted: July 22, 2009 at 3:12 AM / IP Logged  
I was going to say amazing how us installers always have the same problems with store front stuff but it's human nature. They are the wage slaves and we're the artists. If we didn't secretly love this job, coupled with a determination to make things happen, would we be doing it for the pay?  Rhetorical question.  I'm going to print this out and leave it in a few shops  to see if they get the message.
Steven Kephart 
Platinum - Posts: 1,737
Platinum spaceThis member has been recognized as an authority in Mobile Audio and Video. Click here for more info.spaceThis member consistently provides reliable informationspace
Joined: November 06, 2003
Location: Oregon, United States
Posted: July 23, 2009 at 1:38 AM / IP Logged  
Explain to the customer that you will do the quoted work for the quoted price which was made clear to not include the factory disarm. Hooking the disarm during initial installation will cost this much more and is highly recommended. Installing it at a later date will cost more as it will take longer to install. Also explain any installation warranty is void if anybody else touches your alarm system. If he refuses now, he will be back later to have it put in.
tommy... 
Gold - Posts: 1,901
Gold spacespace
Joined: December 10, 2004
Location: United States
Posted: July 23, 2009 at 2:09 PM / IP Logged  

[QUOTE=Steven Kephart]Explain to the customer that you will do the quoted work for the quoted price which was made clear to not include the factory disarm. Hooking the disarm during initial installation will cost this much more and is highly recommended. Installing it at a later date will cost more as it will take longer to install. Also explain any installation warranty is void if anybody else touches your alarm system. If he refuses now, he will be back later to have it put in.[/QUOTE

Good point Steven...We incorporate that same thing at our shop...I actually stole the idea and wording from HHGregg...It helps tremendously...(in regaurds to the voiding of warranty and right to first access)

M.E.C.P & First-Class
Go slow and drink lots of water...Procrastinators' Unite...Tomorrow!
howie ll 
Pot Metal - Posts: 16,466
Pot Metal spacespace
Joined: January 09, 2007
Location: United Kingdom
Posted: July 23, 2009 at 2:41 PM / IP Logged  
So work this one out; 93 Prelude, in this morning, the nice shape, not the newer square one, AGuard 5.5 (Think that's a UK only spec) plus I/Start 5 plus529 closer, oh and remove the remains of the 15 year old alarm that's sitting there (not connected to locks or doors but it is to trunk (?)) Guess what? I pop the driver's door panel and discover there's no lock actuator! First time I've seen that on a Prelude, just like the mid-nineties Civics, well luckily the customer was hanging around so I pulled him over and showed him so he was prepared to pay. Just out of interest the 529t was dead on one side. Great so he's back tomorrow a.m. while I shove another unit in.
yimke 
Copper - Posts: 417
Copper spacespace
Joined: June 23, 2009
Location: Nebraska, United States
Posted: July 23, 2009 at 10:51 PM / IP Logged  
Howie- I feel for ya on that one. I probably would have charged them extra to pull the unit out since the lock actuators did not work. Maybe around $20-40 depending how long it took. I mean they actually saw the unit in there and usually I have to re-solder connections since most units I pull out are T-tapped.
As far as the junk 529, if they brought it to me I would charge them again, because it is their fault for bringing me faulty equipment. I would probably only charge them 1/2 labor though. Otherwise if it was bought from our shop I would do it for free under manufacturer warranty. I don't have the time to test security productsrunning the bay? - Page 2 -- posted image.
Stephen- Here's a question, how do you know/prove that someone else besides your shop touched the install? I have 2 other guys and sometimes 3 that work on vehicles. I mean the only way I can prove it is if I took pictures of EVERY install. Which I would not do/have enough time.
Also here's a side rant. Don't you love it when you are 1/2 hour behind schedule with 2 hours to go till close, with constant walk-in customer questions and 3 "scheduled" hours work of work? (With constant customer glaring through a waiting area window)
I love those days. *Insert sarcasm here*
Steven Kephart 
Platinum - Posts: 1,737
Platinum spaceThis member has been recognized as an authority in Mobile Audio and Video. Click here for more info.spaceThis member consistently provides reliable informationspace
Joined: November 06, 2003
Location: Oregon, United States
Posted: July 24, 2009 at 1:17 AM / IP Logged  
yimke wrote:
Stephen- Here's a question, how do you know/prove that someone else besides your shop touched the install? I have 2 other guys and sometimes 3 that work on vehicles. I mean the only way I can prove it is if I took pictures of EVERY install. Which I would not do/have enough time.
It usually is obvious. For instance, a factory disarm wire is now mysteriously attached to the alarm system you installed. At our shop we do things quite a bit different than anybody else around us. For instance all alarm wires are blacked out in electrical tape and we use a large number of zip ties to keep everything looking clean. However in the case of the OP we're not worried about proof. We just want the customer to know that going elsewhere for the disarm wire may have repercussions.
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