ugh, gotta vent

  A couple of days ago, a customer came in looking for a remote start for his '99 Alero.  I started explaining the different options for him and told him that he would also need an immobilizer bypass module.  Well this just set him off.  He started telling me that I was ripping him off becuase there was no chip in his key.  I never told him he had a chip in his key, and explained the GM passlock system to him.  At this point I had a few more people interested in remote starts.  Then he went on, still locked on the transponder chip issue, and started telling other customers that we rip people off.  A few customers left, and he finally decided to take a DIY remote start, and I explained to him that it wouldn't work without a bypass, of course he didn't believe me.  So I sold him the unit, and just to be a dick now, put a no return policy if the package was opened on it.  Justified it by saying that once he used the password to recieve his wiring info from DEI, no one else could, making the unit unsellable.  (sorry, he was being a really big a**hole)  The he left.

Well, he came back today, screaming because the unit (as I said) didn't work.  I told him about the bypass again, and even offered to sell it to him with a discount just to get him to shut up, but he claimed it was a faulty unit.  He went on to say that he is gonna call the chamber of commerce on me.  I told him that if he wanted to buy another one, I would gladly sell it to him, but I would not take the opened one back, especially not with clipped wires.  Then he started screaming at me, about the bypass unit again.  There were customers again, so I told him to leave, but in the end, it took 2 state troopers to get him out.

Why are some people just so mean?  Especially over a stupid $30 part?!?!

I own a shop in NY, i run into people all the time that dont know what kind of car or the year of the car all the time,so when it comes to telling them they need a bypass-forget it .I use all DEI products, i do not sell them uninstalled, this keeps the complaints down, some leave after i tell them that the rs cost ###   and then they need a bypass which is an xtra ###, they say i dont have that on my car, i tell them to contact the dealer and ask them , or check the owners manual, and in most cases show them the security light on the dash, which they never seen before. If the dealer would only explain to them that they have a passlock or a pats or securelock or passkey system on the car that they are buying ,and also  tell and show them how thier factory alarm works,and how to shut it off, this would save us a great deal of time dealing with these people, because honestly most customers have no clue, thats why people buy bulldog r/s from walmart,same goes to kids who buy amps and subs online,if they only knew what they really bought maybe they would save thier money and buy a real amp or sub. A educated customer is your best customer

                                                                                   Keith -Owner of Hardcor Audio