DEI website password

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bmf1000d

Silver - Posts: 345

Joined: September 30, 2003

Location: United States

Posted: March 13, 2004 at 10:57 PM / IP Logged

draasch wrote:

Kevin its all about the ALL MIGHTY DOLLAR....

i use the omega line and have for 17 yrs....they will help anyone that calls the tech line......i think they are great.

i guess its just the American way....

I would have to agree with david i called david trying to figure out a damn 04 town and country. He gave me the number to omega and they helped me out witha product i did not by from them and that was not even theres. Its like here in the forum thats why we answer the ?'s because as most of you know we were the ones asking the ?'s but back when we had nobody to ask.

"Big" Mike

Double Take

Fremont, Ne

remember to check all your wires with a dmm not a test light!!

i take no responsibilty whatsoever for the vailidty of the info nor consequences thereof

Velocity Motors

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Joined: March 08, 2002

Location: Manitoba, Canada

Posted: March 13, 2004 at 11:18 PM / IP Logged

I don't know about you guys but from the forum postings on the DEI website, the tech support sucks from DEI ( telephone and internet ). You can get the same support from forums or calling other shops that do installations. This is just my 2c's on this topic, but I have seen better tech support coming from this forum and Auto Sound than the DEI tech pages and telephone support.

Jeff

Velocity Custom Home Theater

Mobile Audio/Video Specialist

Morden, Manitoba CANADA

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FullForce

Copper - Posts: 103

Joined: April 09, 2002

Location: United States

Posted: March 14, 2004 at 3:35 PM / IP Logged

well I havent been using Omega products for 17 years but I have been using them for several years and they have given me less, no make that zero, problems at all so far. I have techsoft and the disk by Omega that I use along with bulldogs website just for good measure. Couple of weeks ago I was working on a Camry and the techsoft was just plain wrong on one ofthe features I was working on. Omega and bulldog were the same.

As to the DEI greed with tech support let me say this. I do in fact buy DEI from a distributor from time to time and I would bet you that if I called DEI trying to get on their website claiming that I buy their products from a distributor then they would try and tell the dist. to stop selling to me because Im not an authorized dealer. That would start problems so screw DEI tech.

mxxmikexx

Silver - Posts: 796

Joined: September 18, 2002

Location: United States

Posted: March 14, 2004 at 4:08 PM / IP Logged

yeah, ive tried calling dei tech, and they wont even give you the time of day without a dealer code. even after i explained to them that i get product from a distributor, they wont even talk to you . which is really shi!@y.

Mike Battaglia

Specialized Car Audio

Bensenville IL 60106

kgerry

Platinum - Posts: 3,455

This member consistently provides reliable information

Joined: February 07, 2004

Location: Saskatchewan, Canada

Posted: March 15, 2004 at 10:30 AM / IP Logged

huh.... i guess because i am an authorized dealer i have never had to deal with this.... but to be honest you are right.... i make it a habit here to have access to at least about 3 different sources of info because often, whether it's techsoft or Omega or WM, the info they give you may be incorrect... or they may say go here for a tach signal and another may say go here, which is way more accessible and quicker...

strange thing is...when you say giving out free tech support is the American way....Directed IS an American company.... but i guess i can see their point a little...it's bad enough when their tech support system gets bogged down by them talking dealers (authorized dealers) through problems only to find out that the product involved isnt even a DEI product..... but you're right... they could probably loosen their sphincter a little

thats why we dont rely on them other than having their info available as an alternate source of comparison

Kevin Gerry

Certified Electronics Technician

MECP First Class Installer

Owner/Installer

Classic Car Audio

since 1979

profuse007

Gold - Posts: 2,015

Joined: October 20, 2002

Location: Texas, United States

Posted: March 15, 2004 at 10:39 AM / IP Logged

-damn, all i know is that, if i ever get stuck on an installation, i would post the problem on this forum and be sure that someone will answer it for me......

-Jeff is right, lots of ppl here can answer ur problem better than the DEI tech.

-i dont understand, what other info do you need? diagrams are listed everywhere.

aint this site great? DEI website password - Page 2 -- posted image.

Houston,TX

"The two most common elements in the universe are H+ and stupidity" (Ellison).

Teamrf

Gold - Posts: 1,031

Joined: January 13, 2004

Location: United States

Posted: March 15, 2004 at 1:13 PM / IP Logged

Well luckly I have the Omega site and DEI pass....so I'm lucky.

~The Rookie~

Rookie of the year that is...

Don't let the smoke out of your equiptment..it doesn't go back in.

mxxmikexx

Silver - Posts: 796

Joined: September 18, 2002

Location: United States

Posted: March 15, 2004 at 1:32 PM / IP Logged

alls i was looking for was another source of info when i tackle a new car. i agree that people post great info on here, but if your stuck in a rut and need an answer ASAP what are you suppose to do? post a message on here and tell the customer you cant finish there car until you get a reply on a message forum? I think this has been the most controversal topic in awhile on this board. DEI website password - Page 2 -- posted image.

but i got my answer, so im happy

Mike Battaglia

Specialized Car Audio

Bensenville IL 60106

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DEI website password

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