Will Best Buy reimberse me?

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atomic3

Member - Posts: 2

Joined: July 13, 2004

Posted: July 13, 2004 at 1:28 PM / IP Logged

So I had the Best Buy "certified technicians" install my new stereo/cd player that i bought from best buy in my 2003 taurus SES. Everything appears good for a week or so. Then, I go to start my car on sunday morning, and the check engine and transaxle light(blinking) go on. Then I notice the trans is shifting very hard. But I find out from the owners manual that this is a trans restriction because of the transaxle light being on. The car is still under factory warranty so I take it to the dealership. So I get the call today from the transmission guy at the dealership saying that the engine codes are comming up as electrical problems, and its due to someone tapping into some wiring harness. This has to be related to the radio install. Since this wont be covered under warranty(problem caused by aftermarket modifications) my question is will Best Buy pay for this? It is their fault. Also, will they cover my rental car? The ford warranty doesnt cover transportation. Thanks for any input.

archemedes

Copper - Posts: 172

Joined: September 08, 2003

Location: United States

Posted: July 13, 2004 at 1:35 PM / IP Logged

get the dealership to state the problem is the radio install, and go to the best buy and talk to the manager they should do something for you (most staes require that in order to get a lisence to work on cars)

94legend

Silver - Posts: 237

Joined: June 27, 2004

Location: United States

Posted: July 13, 2004 at 3:15 PM / IP Logged

Best Buy will not reimburse but do somethint to fix it.

Take the car back and explain it to the managers jut like archmedes is saying.

If this did not occur before, and now is taking place because of the fact that there was a change in the cars electric. Then yes take it to best buy and have them resolve it.

I'm not sure what you are talking about htis part????????

"Then, I go to start my car on sunday morning, and the check engine and transaxle light(blinking) go on. Then I notice the trans is shifting very hard. But I find out from the owners manual that this is a trans restriction because of the transaxle light being on."

auex

Platinum - Posts: 5,041

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Joined: December 23, 2002

Location: Arizona, United States

Posted: July 13, 2004 at 3:31 PM / IP Logged

In my opinion the dealership is feeding you bullsh*t. It is possible, but extremly and highly unlikely that replacing the radio would cause this. Dealerships try to blame aftermarket for anything and everything to make more money.

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Ravendarat

Platinum - Posts: 2,806

Joined: February 23, 2004

Location: Canada

Posted: July 13, 2004 at 3:48 PM / IP Logged

I agree with auex. I think that this is a load of sh*t. I ahve had dealerships try to blame sh*t like that on me before thinking they are dealing with some dumb kid. Then I prove to them that they are wrong and they look like an idiot and I look like a damn saint to the customer. As far as I can remember there is not wiring in behind the deck of a 2003 taurus that even has to do with the computer and sures the hell doesnt have anything to do with the trans axil. In my case, if something ever did go wrong in my shop, we would fully reimburse the customer for his repairs and his transportation, within reason. (If you drive a taurus I am not paying for your H2 rental). This is all pending on the fact that it was actually our fault and in your case I say the Dealership is shoveling you sh*t as fast as you can eat it.

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94legend

Silver - Posts: 237

Joined: June 27, 2004

Location: United States

Posted: July 13, 2004 at 4:03 PM / IP Logged

Do this bro, take it to a mechanicSSSSS, ask them if this will cause and MAJOR problems in the future, and is it CRITICAL that it should be immediately fixed.

If not then dont worry about it bro.

But dont ignore the change in your motor! Ask best buy to take a look as well. Get feedback from each mechanic.

outtaluck72

Copper - Posts: 155

Joined: August 04, 2003

Location: United States

Posted: July 14, 2004 at 7:09 AM / IP Logged

have Best Buy pull out the radio and return to the dealership and see if the problem still exist. my guess is it will. dealerships are great for mechanical problems but when it comes to electrical problems they seem lost. remember a dealership can't revoke your warranty without proof that the radio is the cause of the problem.

97gss

Copper - Posts: 235

Joined: February 12, 2004

Location: United States

Posted: July 14, 2004 at 2:00 PM / IP Logged

could probably be the dealer shoveling you some crap. I've had one tell a customer that her alarm was the cause for her windshield wipers to stop working. After she went to another dealer they immediately fixed the problem. Of course that was her last trip to the other dealer which was nicely cussed out. Their excuse was "usually when there's something wrong with something electrical in a vehicle it's always an alarm or something aftermarket installed."

12v_rep

Copper - Posts: 188

Joined: April 28, 2004

Location: United States

Posted: July 14, 2004 at 2:20 PM / IP Logged

Actually a manufacturer can't deny you a warranty without proving that the aftermarket unit caused the problem...and then I still don't think they can deny it. I can't remember what it is called, but there is some law on the books stating that. I want to say it is the Magnunson something something act. I would look into that and see where you stand if they don't take care of it.

12v_rep

Copper - Posts: 188

Joined: April 28, 2004

Location: United States

Posted: July 14, 2004 at 2:25 PM / IP Logged

http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty.htm#Magnuson-Moss

Here is a link to it. It is called the Magnuson-Moss Act.

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