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Will Best Buy reimberse me?


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loudsh*t 
Member - Posts: 18
Member spacespace
Joined: July 09, 2004
Posted: July 14, 2004 at 2:46 PM / IP Logged  
I highly doubt the radio has anything to do with this problem.  I have installed hundreds of taurus radios and i do not see how installing a radio could do this.
Best Buy Installer
chasesaccessori 
Copper - Posts: 198
Copper spacespace
Joined: August 22, 2002
Location: United States
Posted: July 14, 2004 at 5:41 PM / IP Logged  
Are you sure it wasn't the curb you hopped your car over the nite before?
(owner/installer)
Chase's Accessories
Ridgecrest, CA
in business since 92
mobile1 
Silver - Posts: 479
Silver spacespace
Joined: February 23, 2004
Location: United States
Posted: July 14, 2004 at 7:42 PM / IP Logged  
I once had a mechanic tell one of my customers that because of two front speakers i installed, her transmission failed. BULLSH*T    they do this stuff all the time. you should get the radio pulled, then bring it to a different dealership and have them look at it as well.
Ravendarat 
Platinum - Posts: 2,806
Platinum spacespace
Joined: February 23, 2004
Location: Canada
Posted: July 14, 2004 at 11:27 PM / IP Logged  
I hate dealerships. They generally make my life into a frigin circus. Why cant they just own up to there problems and do things right by the customer.
double-secret reverse-osmosis speaker-cone-induced high-level interference distortion, Its a killer
gettinhectic 
Member - Posts: 1
Member spacespace
Joined: July 13, 2004
Location: United States
Posted: July 15, 2004 at 1:16 AM / IP Logged  

I am a supervisor at BestBuy and here's what you can do.  You must have proof from the dealer, a shop manager and the mechanic that worked on the vehicles name at the dealer.  You can turn it into BestBuy and fill out a claim.  They investigate and then decide if there is enough probabl cause that it was BestBuys fault. 

However, unless the installer was a complete idiot, there are harneses that plug into factory wireing that have nothing to do with the car other then the radio.  Another harness runs all the way to the trunk and to the tuner on the drivers rear wheel well.  Best advice like others said.  Pull the radio out, and take it to another dealer, and you should be fine, then when fixed have the radio put back in. 

I can almost promise you BestBuy isn't going to pay you though.  My favorite saying is "Anythings possible, but thats impossible.

superbovine 
Member - Posts: 18
Member spacespace
Joined: March 21, 2004
Location: Florida, United States
Posted: July 15, 2004 at 10:18 PM / IP Logged  
Unfortunately that doesn't apply here. If Best Buy did damage that causes the car to behave improperly, it is NOT the dealers job to repair it. They CAN deny repairs to the problem or related problems until the damage is repaired (unless customer is paying). They can't however deny all warranty work, they just aren't required to repair damage caused by abuse (poor install).
You would be AMAZED how many bad stereo and bad alarm installs i see over the course of a week. An inexperienced person with wire cutters can do a lit of damage on a modern vehicle. And at least 1/2 the time someone has to explain to the customer that they got buggered at circuit city etc and we aren't repairing it for free.
Ravendarat 
Platinum - Posts: 2,806
Platinum spacespace
Joined: February 23, 2004
Location: Canada
Posted: July 15, 2004 at 11:06 PM / IP Logged  
I can still honestly say that out of everything that has ever been pinned on my shop only one was actually our fault and everyother time we were able to prove it to be related to the manufactur of the car, not us. The one time it was our fault was actually when someone used a screw driver to pry the sill plate off and dented the metal door jam, that was a dumb move, come to think of it I was checking a hood pin on a windstar and when I closed the hood the headlight lens fell off. I bit the 250$ bullet on that one too because even though I felt It wasnt any thing I did ( I never slam hoods I set them down than push on the center) I couldnt really tell the customer that it "just fell off" so we paid for that too. I guess there were two times in total.
double-secret reverse-osmosis speaker-cone-induced high-level interference distortion, Its a killer
mobile1 
Silver - Posts: 479
Silver spacespace
Joined: February 23, 2004
Location: United States
Posted: July 16, 2004 at 11:26 AM / IP Logged  

heres one for you guys.

 01 olds alero. put in a remote start and alarm. we used a 555l to interface with passlock. now the car doesn't start with the key or with the starter. we took a look at the car and pulled the remote stater completely reconnecting the passlock wires. the car still doesn't start. we talked to a couple dealerships and they told us that there have been many times where the factory passlock device goes bad and this happens, so we sent the customer to one of those dealerships. the dealership then denies ever saying that and says its our fault. I HATE THEM ALL

auex 
Platinum - Posts: 5,041
Platinum spaceThis member has made a donation to the12volt.com. Click here for more info.spacespace
Joined: December 23, 2002
Location: Arizona, United States
Posted: July 16, 2004 at 12:09 PM / IP Logged  
Well in your case, it is your fault. If it came in working and then it wouldn't start after you worked on the vehicle there is nothing you can do to deny it. Also it is probably your inexperience that is causing the problem, I have never heard of anyone blowing any passlock module up when the bypass is properly installed. I have however seen many times that the code is lost or the computer locks the passlock up and it won't start.
Certified Security Specialist
Always check info with a digital multimeter.
I promise to be good.
Tell Darwin I sent you.
I've been sick lately, sorry I won't be on much.
atomic3 
Member - Posts: 2
Member spacespace
Joined: July 13, 2004
Posted: July 16, 2004 at 12:43 PM / IP Logged  

Well, I got my car back from the dealership. According to the mechanic that fixed the car someone tapped into a wiring harness that fed into the engine and trans, and installed some type of fuse adapter for an "aftermarket accessory"(the radio) and used the wrong ampage fuse, which was causing the circut to short, and the engine lights to go off.

My cost: $111.82

Should i go to best buy with the bill? I have what the mechanic said in writing.

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