Will Best Buy reimberse me?

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deviousjoker

Copper - Posts: 102

Joined: April 22, 2004

Location: United States

Posted: July 22, 2004 at 9:36 AM / IP Logged

I even had a BS dealership story happen to me personally.......I installed a radio in my mom's truck.....2 month later she starts hearing this loud knock........took it to the dealership because the check engine light was on and the dumb F*ck mechanic said the radio was causing the knock and that it might be a loose dash panel.......then I called them up and B*tched them out..........later we found out that the transmission was bad.

For the original topic.......why was there a wire tapped into something......in a 03 taurus there is no wiring done behind the radio........all the wires are ran back to the trunk and just plug into the harness......the only thing back behind the radio is the hvac controls and power,ign,ground......which you just plug in.......either the guy a Best buy is a complete moron, or the dealership is trying to make a cheap buck.......if this was my case I would talk directly to the mechanic and have him tell me exactly how this is possible.

I've been doing this for about 9 yrs and I've seen some bad things from dealerships.

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Joined: November 01, 2003

Location: Alberta, Canada

Posted: July 22, 2004 at 6:22 PM / IP Logged

Don't we all just love dealerships!

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auex

Platinum - Posts: 5,041

Joined: December 23, 2002

Location: Arizona, United States

Posted: July 22, 2004 at 6:38 PM / IP Logged

Generally when I challenge a dealer claim, I do it in person and directly to the mechanic with both the shop foreman and service manager present. I once had the general manager yelling at both the shop foreman and service manager at the top of his lungs in the shop because they had a vehicle for a week with 3 blown modules/computers. He was yelling because the mechanic that was working on the vehicle had put over 40 hours into the vehicle only to find out he was wrong with his diagnosis of the problem, and that it only took me 15 minutes to find this out for them. The proceded to blaim my company for blowing the modules because we tied into the speed sense wire. It turned out we tied into a power amplifier wire and there was nothing wrong.

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Focusdsound

Member - Posts: 4

Joined: July 17, 2004

Location: United States

Posted: July 27, 2004 at 10:46 PM / IP Logged

I used to be a supervisor for Best Buy and had a gentlemen come in with a 96 Toyota Camry that I had put a Pioneer deh-1500 into. This car is obviosly a no brainer for radio install. He took the car to the dealership and complained of his headlight not working. They looked around the car and noticed that the radio was installed in there and proceded to tell him that I must of hooked up the illumination wire wrong and blew his headlight(only one headlight mind you the other still worked). So I said okay Mr. Customer would you mind stepping to the front of your vehicle please. He does so. I proceed to take out his bulb and show him that its burnt out. LMAO. I even told the customer to return to them and have them check it over again without the bulb in there to see if they could figure it out. He apologized like 100 times for the mechanic being a complete lazy piece of cattle feces.

clank

Member - Posts: 35

Joined: July 28, 2004

Location: United States

Posted: July 29, 2004 at 12:15 AM / IP Logged

anti-trust laws will aply here. Either the dealership will prove that afertermarket equipment caused the failure or they will have to reimburse you. If it is Best Buy error that caused they failure then they would be liable. They dealership has the burdon of proof here because they are trying to void their warranty.

shocker

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Will Best Buy reimberse me?

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