Big Problem! Need Advise!

OK, this is an Update,,,,, after waiting for Pioneer to gave me an answer, they told me that The Shop denied everything, they didnt do any cosmetic damage.Blah , Blah, Blah !!! pioneer told me to send the radio to pioneer (california) I sent it with the box, wires, everything.. they got the radio 2 weeks ago, they check the damage, and they guy on the phone says that there is not way to find out who's fault was it. After talking for an hour (telling him is not my fault, blah blah blah), the guy told me to call back in two days, when i call them back, they have decide to send the radio to a pioneer repair shop, Which they will repair ONE TIME the cosmetic damage, because warranty does not cover Physical damage, SO they will do a one time free repair, so they will replace all the damage, SO,, After fighting with this guy in the local shop, fighting with pioneer over the phone, After Waiting for Almos 2 Months, I got what i wanted. I should be getting the unit by next week.....

Good job!New Project: 2003 Pathfinder

I am glad to see that athough it took a while, you are getting taken care of. I hope you can understand the position pioneer was in and understand why it was a sticky situation for them to be in as well as you. I hope it all goes well when you get it back.double-secret reverse-osmosis speaker-cone-induced high-level interference distortion, Its a killer

Thats awsome that everything turned out in your favor. That shop sucks for not fessing up, and big props to pioneer for helping you out like that. Now next time you want something installed you wont go to that shop, but next time you need a new HU I sure bet you will buy from pioneer. And remember, bad word of mouth can be terrible for business...

Not sure if anyone else would recommend this or not, but before taking anything in to a repair shop, take pictures of your stuff first. That way you have some proof of the condition prior to any work being done on it. This is only if you are so picky that a fingerprint might set you off, but it might save someone some grief in the future. Glad to hear things worked out for you.VEHICLE: 2002 GMC Sonoma ZR2

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I was told the best way to do it, is when you get there to the shop, tell them to check the radio for any scratches or dents, that way they know the conditions of the radio when they receieved,,,,,