best buy's work order

i am an installer at best buy, formally at circuit city. yesterday i was putting a alarm in a car (06 sentra) id say fairly easy, im just learning alarms. well the shop manager comes and gets me out the car because i didnt write the presets of the factory radio down. is this a standard procedure at other shops.i really dont understand how the presets affect anything.

Yes that is pretty standard. So is setting the clock. It is about customer satisfaction.Certified Security Specialist

Always check info with a digital multimeter.

I promise to be good.

Tell Darwin I sent you.

I've been sick lately, sorry I won't be on much.

It also lifts the liability from the shop and more importantly you. If the customer were to complain about anything, if you don't have documentation of the various settings/conditions, then it's your hyde that they'll have. Full documentation gives you a shield so that if they complain that the settings are bad, you can say here is what it is and if it isn't that, then the customer messed with something and screwed it up.Never send your ducks to eagle school.

The difference between ordinary and extraordinary is that little extra.

The 3Ls of life: Learn from the Past, Live for the Present, Look to the Future.

Yeah when doing anything i just write them down just to keep the shop manager off my back. I know that doing an alarm doesn't need the radio taken out most of the time but should do it anyways.

I'm sorry, you were installing an alarm and he was freaking out about radio presets? Cry me a freakin river.Shaughn Murley

Install Manager, Dealer Services

Visions Electronics

Red Deer, Alberta

well what wized me off was i was underneath the steering wheel, and i get pulled out cause of the presets on the radio.i just feel best buy puts too much emphisis on minute things. presets,no drop-offs,and if the rear defoggers works. bb isnt anywhere near what circuit was when i was over there.

bigjeff42 wrote: well what wized me off was i was underneath the steering wheel, and i get pulled out cause of the presets on the radio.i just feel best buy puts too much emphisis on minute things. presets,no drop-offs,and if the rear defoggers works. bb isnt anywhere near what circuit was when i was over there.

well, it seems thats because your not responsible for the problems. when a customer comes back with a problem that already existed....but you didnt notice,....and now the shop is responsible for the fix, well that cost the company money. i bet if they docked your pay for the fix of the problem.....then you wouldnt be complaining here, you would be posting advice "check everything when a car comes in or it could cost you money"

you should be installing like this is your own bussiness, and remember...there is always someone looking for something for nothing

expandable sound

south of boston

...there is always someone looking for something for nothing damn if that isnt the truth!

extreme1 wrote: I'm sorry, you were installing an alarm and he was freaking out about radio presets? Cry me a freakin river.

I was thinking the same thing and I AM a shop manager/lead tech at Future Shop/Best Buy. Some guys need to just relax a little bit. Even if they did come back and blame me for changing their Radio presets, Ill just go back and change them. What a joke.

double-secret reverse-osmosis speaker-cone-induced high-level interference distortion, Its a killer

gtgtp00 i agree with your statement,  i installed a remote starter one day and later that day the customer called and was complaining because her tire was flat and blamed it on me in the shop (leaving something on the floor) i was lucky because i did a vehicle inspection befor i got to work and the floor was swept up after each job. but without that pre-check, i would have been buyin this lady a new good year for her escape.Tri County KustomZ

certified installer