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New to Best Buy, Advice?


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Silvrefox 
Copper - Posts: 126
Copper spacespace
Joined: August 11, 2005
Location: Oklahoma, United States
Posted: September 27, 2006 at 8:18 PM / IP Logged  
Hey you guys, just migrated from CC to Best Buy here in OKC. I just took over the Mobile Installation Supervisor position and besides the basics of the Point-of-Sale system, any suggestions for success?
bellsracer 
Silver - Posts: 703
Silver spacespace
Joined: January 14, 2006
Location: United States
Posted: September 27, 2006 at 8:36 PM / IP Logged  

Keep an eye on your numbers and what the uppers have to say. Attitude (proper attitude) will get you far in the company. Make it to all the meetings and find out what it takes to gain and maintain Top Gun status.

From there, just enjoy the flow of BB.

Good Luck!

Never send your ducks to eagle school.
The difference between ordinary and extraordinary is that little extra.
The 3Ls of life: Learn from the Past, Live for the Present, Look to the Future.
Silvrefox 
Copper - Posts: 126
Copper spacespace
Joined: August 11, 2005
Location: Oklahoma, United States
Posted: September 28, 2006 at 4:18 PM / IP Logged  
So, it's like that, huh?
bellsracer 
Silver - Posts: 703
Silver spacespace
Joined: January 14, 2006
Location: United States
Posted: September 30, 2006 at 1:27 AM / IP Logged  
I loved my BB. The only reason I left was because the shop I am at now pays much better. But once and a while I find myself missing BB. There was a girl in the shop and we were always flirting around. Too bad she was already married. And no, nothing beyond lunch out together or a coffee shop run happened.
Never send your ducks to eagle school.
The difference between ordinary and extraordinary is that little extra.
The 3Ls of life: Learn from the Past, Live for the Present, Look to the Future.
speedwayaudio1 
Silver - Posts: 879
Silver spacespace
Joined: March 18, 2003
Location: United States
Posted: October 02, 2006 at 3:10 AM / IP Logged  
Just don't smoke any weed before work. lol
Big Dave
s_p_n_k_r_07 
Member - Posts: 24
Member spacespace
Joined: February 17, 2006
Location: United States
Posted: October 16, 2006 at 11:38 PM / IP Logged  

I love our store but I find myself wishing for more organization. There are too many "systems" in place to help make things easy but there are too many ways to do any one task that it makes it harder.

example:  Our sales floor has a difficult time selling the correct parts but due to our UPT or units per transaction that needs to be nice and high we encourage them to sell the parts at time of radio sales.  (boo)    Then on a busy day we will just swap the correct one for the incorrect one and wright down the TA# and do an exchange at the end of the night.  We have a new CEM and he wants a downstocking report filled out and various other forms that I've honestly never heard of before.   Our previous product process manager wanted an inventory adjustment done, and our GM doesn't care he'll give me his numbers to do a no recipt exchange.

Point being there are a trillion ways to do one thing in best buy and I'm finding that it depends on how long your superior has been with the company.  So I guess find a process that works for you but if in doubt check SOP online just to cover your a@* because every keystroke is monitored.

Silvrefox 
Copper - Posts: 126
Copper spacespace
Joined: August 11, 2005
Location: Oklahoma, United States
Posted: October 17, 2006 at 7:08 PM / IP Logged  
I have noticed things seem a little more unorganized. It seems to me that our sales team doesn't have the same passion that my team at CC did. I'm like you, nouseforaname, because of a manager that had it out for me, I lost my job and can't get rehired. The other thing that bothers me is that it seems like car-fi (weird name!) is the last thing on corporates mind. No disrespect, but come on, our display boards don't work right (yet, gonna fix that ASAP), looking up parts and wiring info for installers is a pain, much less for a salesperson (CCroadshop is seriously missed by me!), and right now with the Holidays coming on, it's hard to find a manager to get help on day to day stuff. I'm going to be talking to my manager in the next couple of days bout this stuff, so maybe it'll get better, but gotta be honest, getting homesick for my old shop...   
master5 
Silver - Posts: 1,123
Silver spacespace
Joined: October 10, 2006
Location: United States
Posted: October 17, 2006 at 10:11 PM / IP Logged  

Ahhhh....I think nouse does know who I am....its only fair nouse, tell me your store number.

Anyhow, everything nouse says is true. I started as a Supervisor and did MECP training for the district at bestbuy.

I switched to part time install because the sup. of mobile now has to run cell phones and digital imaging as well. I'd rather shove hot nails into my eyes then sell cameras and phones. It's a mess.

When I was sup. everything was about numbers and you are under constant pressure to perform and get your salesteam to perform. Best of luck getting a 7 dollar an hour part time student to have some passion about selling stuff at a large retailer. Some are ok, but not most. Now I just install, play on the computer, and go home broke. I work closing shift so my days are free which is not bad.

I have been focusing more on side work and looking for a high end shop to work for. Bestbuy was good for me because I also play in a band so I needed to have flexible hours, which BB offers.

But even though I am at the top of the payscale for an installer there, I am starving. I need to set my priorities straight and make some money. I will miss the people I work with but need more money and a shop that will allow me to do what I love most...custom work. I get away with small enclosures and occasional fiberglassing but it is not "SOP" and they won't let me set up a tablesaw there.

But it can be a good place for novice installers to get experience, and there is opportunity to move up in the company (most of our managers were cashiers not too long ago) if you don't mind leaving the bay and selling dishwashers and Plasma TV's etc.  Not for me.

s_p_n_k_r_07 
Member - Posts: 24
Member spacespace
Joined: February 17, 2006
Location: United States
Posted: October 17, 2006 at 11:59 PM / IP Logged  

If you are who I think you are then I enjoy reading your feedback to our tips.  Actually its sorta funny because your usually the first to.  I beat you to the punch on the 98 Bose bypass tip though. haha  

anyway.....I really do love working at best buy and I've learned alot there I started not knowing my a$@ from a hole in the ground and now I can confidently do my job day to day and I'm even training new installers which is still sorta weird for me.  but I'd love to get back to learning the custom side of it. Like I said in another post I worked at another small local shop for about a year and if they didn't move a little over an hour from my house I would have stayed with the company.  We've done light fiberglass out of our best buy bay but another tech and I had to take it home and finish it there due to management whineing about SOP and OSHA.  But I have friends in other states that work for best buy and they have a table saw in their bay.  And, they can hand in time edits for building enclosures at home. 

Just more of the different managers doing things differently.  But I agree that if you know SOP then noone can tell you your doing it wrong.

Fastlearner 
Silver - Posts: 346
Silver spacespace
Joined: March 23, 2005
Location: United States
Posted: October 26, 2006 at 5:00 PM / IP Logged  
I to am looking to jump ship from Best Buy. I am currently a senior at a store in IL and it is nothing but garbage. My sup doesn't know anything about car-fi so basically I'm the sup on senior pay. Also the services manager doesn't do crap for my bay except harass us on leaving product on the bunch. I think he gets off on it. Well any ways I won't be leaving to go to another mobile probably going to focus on cards.
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