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compustars anything to watch out for?


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Hymer 
Silver - Posts: 695
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Joined: November 20, 2004
Location: United States
Posted: July 28, 2007 at 1:01 PM / IP Logged  
Hey guys, I'm at a new shop now and we are thinking of going with compustar as our main line and Astro as a secondary... are they any good, what should I watch out for... how is their support.. any info will be appreciated
Thanks... Hymer
Tire Proz Stillwater Mn
High End Restyling and Comlete Repair
Velocity Motors 
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Joined: March 08, 2002
Location: Manitoba, Canada
Posted: July 28, 2007 at 6:06 PM / IP Logged  
Their line has been pretty good for us for the past 4 years. This will be our 5 th year of carrying them and each year it seems that they are getting better and better. I've only had to use their support ( in Canada ) a few times over the past couple of years. This year I hear they have some very good improvements that will make installation even easier !! The only thing that I have a beef with them about is their lack of POS promotions merchandise. It's hard for a small shop like myself to promote them if they can't provide me with the proper gear to help them.
Jeff
Velocity Custom Home Theater
Mobile Audio/Video Specialist
Morden, Manitoba CANADA
KarTuneMan 
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Joined: December 14, 2004
Location: Isle Of Man
Posted: July 28, 2007 at 8:23 PM / IP Logged  
Hymer.... I also have the Astro/DEI blues.  compustars anything to watch out for? -- posted image.
swerks 
Copper - Posts: 224
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Joined: January 12, 2003
Location: Canada
Posted: July 29, 2007 at 11:46 AM / IP Logged  
My experience is tat computsar is very unreliable the main problem being that it is possible to enter programming via the remote, when you have a button happy customer who screws with things it is possible to knock the programming of the rs out. aside from that they areent bad also some models dont like coil on plug tach sensing. as for astrostart it is hands nown the finest remote starter that money can buy! they bare built with the finest components an 3 layer circut boards giving the unparreleled cuurent carrying capabilities. the only con is $$ they are more expensive than cs but by far the most reliable
Steve Sverdahl
Swerksound Auto Electric
Red Deer Alberta
KarTuneMan 
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Joined: December 14, 2004
Location: Isle Of Man
Posted: July 29, 2007 at 10:31 PM / IP Logged  

The "button happy customer" needs to be educated by a "profesional" customer service rep (salesman) or an installer. This is not a problem with the compustar product....it's a problem with the joint that did the sale/install. not making the customer aware of what the unit is possible of doing. 

AND SWERKS.....I like you buddy. compustars anything to watch out for? -- posted image.  I have lived and breathed Astro for 8 years now, and agree 1000% on it being the best. You pay for what you get! Not too many posts here with guys asking silly questions about the product. ( and I know.... it's not mainstream......YET) DEI will be good for sumthin in the Astro world.......like advertising...maybe?   The only product designed, built, and tested (brutally) waaaaaay up there in the great white north, where it's REAL cold for a REAL long time.

I have an old 2100 series board, no box around it. It's next to a Compustar, and a DEI board. No comparison.  Even an un educated customer can see, and feel the differance. A great sales technique.

Thats all for now.....

xtremej 
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Joined: February 24, 2006
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Posted: July 30, 2007 at 9:02 AM / IP Logged  
This is our 1 st year with compustar pro. The install manuals suck, no nice way to put. Tech support is quick and knowledgable and the product is awesome, tons of features. Easy programming via op500 is cool also. Being upgradeable has proven to be more of selling feature than I thought to. I agree on getting p.o.s. is a struggle, brochures and some banners are all we have gotten so far. Button pushers are prevelant with whatever line you carry, the more you educate the less problems you'll have. You guys going direct or through a dist.?
swerks 
Copper - Posts: 224
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Joined: January 12, 2003
Location: Canada
Posted: July 30, 2007 at 12:31 PM / IP Logged  
Yes ythe button happy customer should be educated by sales staff but in the busy season when there are 15-20 cars in the shop that day this rarley happens. it aseems to me the manufacturer could easily prevent this with a slight design change thus eliminating this problem from possibly occuring
Steve Sverdahl
Swerksound Auto Electric
Red Deer Alberta
stratorider 
Member - Posts: 6
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Joined: February 22, 2007
Posted: July 30, 2007 at 1:16 PM / IP Logged  
My only experience with Compustar was a bad one. The brain was huge and it was overly complicated to program the remote to the brain.
JWorm 
Platinum - Posts: 2,208
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Joined: December 11, 2002
Location: New Hampshire, United States
Posted: July 30, 2007 at 1:37 PM / IP Logged  
stratorider wrote:
My only experience with Compustar was a bad one. The brain was huge and it was overly complicated to program the remote to the brain.
Complicated to program the remote? Key on and off 5 times...hit lock button. Doesn't sound too bad to me. If its a Spread Spectrum system....key on and off 5 times...put battery in remote.
The brain is a little bigger than other companies that have internal relays, but they are not that big.
dswift 
Copper - Posts: 396
Copper spacespace
Joined: March 12, 2007
Location: United States
Posted: July 30, 2007 at 5:02 PM / IP Logged  

swerks wrote:
Yes ythe button happy customer should be educated by sales staff but in the busy season when there are 15-20 cars in the shop that day this rarley happens. it aseems to me the manufacturer could easily prevent this with a slight design change thus eliminating this problem from possibly occuring

They actually did fix this issue. If you ever used a pro you would know this. The typical 20 customers a day in winter are your customers who hasn't used their autostarts all summer long and are probrably in valet mode, Lock + trunk release. Therefore Firstech is using the same programming for some of the non pro brains. like the cm4200. That mean to enter valet mode you will need the key in the igniton and on to the ON postion. That will knock out alot of valet mode calls for the future.

"dont ground out!"
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