prostart ct3400 tech support

Got a CT-3400TW from Canadian tire. Wired it correctly, transmitter wont get reconizied by the module. Read from somewhere on this site that about 50% of these products are defective one way or another -- antenna, module, transmitter or the instruction is not clear or wrong. The date on the module is 2006-12-12, it was said some year are good some year is about 50% bad out-of-the-box. Anyway, found the tech support ph # and left them a message to call me back. The tech support # is 1-800-228-5190. Anyone have same or similar issue? Basically, it is a transmitter to module issue not start or lock or tech learn issue.   Thanks for any ideas. Ed BTW, I am doing this for the girlfriend -- she is studying her PhD. in Physic in University. This installing of remote starter is beginning to make me look stupid.xxx

Have you tried to program the remote?

Hi Everyone, The Prostart tech support call back within 2 hrs in Saturday -- impressive. They suggested something that is not in the installation manual -- disconnect brake wire (orange) while doing the transmitter learning procedure ( appearently, they say, some brake system has feedback which will prevent transmitter learning ) -- I think this should be printed in the installation manual. They also suggest to ensure +12V detection on the ignt. wire (yellow) when the key is on the "ON" position. I check that there is +12V when the key is "ON" position. The Transmitter is now accepted by the module & the rest of the system is working now. Car starts as expected -- now I will check the 2000' claimed range. All and all, I am happy with this product & especially with tech support. Thanks Edxxx