Problems with Ikesound.com?

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boardinbum

Silver - Posts: 358

Joined: February 07, 2005

Location: United States

Posted: April 18, 2005 at 10:44 PM / IP Logged

I ordered a Pioneer GM-7100m amp from Ikesound.com about a month ago. Apparently it was defective since it stopped putting out any power at all. I emailed them about 1.5 weeks ago, Then again about 5 days ago to try to get a "return number" (needed to enable you to return items). I've also called and left 2 messages (since no one ever picked up after about 8 attempts).

Has anyone else had a problem like this with them? Before this, I had heard nothing but good things about ikesound.

MoneyPit

Member - Posts: 36

Joined: August 18, 2004

Location: United States

Posted: April 18, 2005 at 11:33 PM / IP Logged

I had posted a thread about my recent (ongoing) experience with them but apparently it was against the forum rules as it was removed.

In short..........My account shows the purchase on 4/7 and I am still waiting for my amp. I sent a threatening email and finally they shipped my amp the next day (4/14).

I just hope I recieve the right amp and it is in an unopened box...........we'll see.

Bill

System in progress:

2 Kicker KX400.1's - 945w RMS

2 12" P3's in a ported box built by local shop

1 Kicker KX250.2 to drive the mids and highs

1 set Alpine SPR-136A for mids & highs

kfr01

Gold - Posts: 2,121

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Joined: April 30, 2003

Posted: April 18, 2005 at 11:45 PM / IP Logged

I'm a big fan of buying online, but this is the sort of thing folks need to hear about. They need to realize that the items they get may not -actually- be brand new, and that the warranty will only be as good as the online retailer, if the retailer is unauthorized. I don't think ikesound is even authorized to sell Crunch or Audiobahn. :-0

New Project: 2003 Pathfinder

boardinbum

Silver - Posts: 358

Joined: February 07, 2005

Location: United States

Posted: April 18, 2005 at 11:53 PM / IP Logged

I'm a huge fan of buying online, too. I know Ikesound isn't an authorized dealer, but I had heard many good things about them and their service. This very well could be a 1 in a million chance thing, but this was more or less just a post to let people know, so they'll be able to avoid the same situation.

oonikfraleyoo

Gold - Posts: 1,069

Joined: January 04, 2005

Location: United States

Posted: April 19, 2005 at 12:03 AM / IP Logged

I'm also slow to recomend that someone else buy online, but I do it myself all the time. Ikesound is not an authorized dealer, but they do have and honor a 1 year warranty on all products. When I do order online, I usually order from Ikesound. I've heard of others having problems with them, I never have. Good luck though, I'm sure they will sort things out.

Nik

Jeeputer Progress

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Check it out.

boardinbum

Silver - Posts: 358

Joined: February 07, 2005

Location: United States

Posted: April 19, 2005 at 12:07 AM / IP Logged

Nik, I've been meaning to ask, what's the Jeeputer progress thing about?

Deusqe

Member - Posts: 11

Joined: April 07, 2005

Location: United States

Posted: April 19, 2005 at 12:12 AM / IP Logged

I usually check with bbb.org before buying from an online company. Ikesound is not even listed under there. I'd rather spend a little more money then have a product doa.

don't rush into things...you'll get ripped off

sedate

Silver - Posts: 1,173

Joined: July 03, 2004

Location: Colorado, United States

Posted: April 19, 2005 at 1:37 AM / IP Logged

Yea really. I ordered my first "unauthorized" componet the other day and I'm kinda nervous.

"I'm finished!" - Daniel Plainview

Francious70

Silver - Posts: 629

Joined: July 26, 2004

Location: United States

Posted: April 19, 2005 at 9:39 AM / IP Logged

I've ordered a few different things from ikesound, and never once did I have a problem.

Paul

amb4life

Copper - Posts: 87

Joined: March 23, 2005

Location: United States

Posted: May 05, 2005 at 11:04 AM / IP Logged

dustin@ikesound.com can help you with any problems you may have with Ikesound. Good Luck Guys...

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