clifford concept 300 problem

i have a clifford concept 300 fitted to my 1993 vw golf gti, now the problem im having is using the plain view valet switch... it does not seem to do anything ive even tried another switch from my other alarm system ive checked all conections on alarm brain aswell all seems fine... on the step by step programming instructions in the manual it says

1 - turn ignition on

2 - enter your valet code then hold * button for 3 seconds untill you hear a chirp

(i cant get to this because it does nothing on the switch)

what can i do????

please help!!!

Does your siren chirp normally on arming and disarming?  If so you're incorrectly entering programnming

1) If your siren doesn't chirp, the internal battery has failed, you wont get any chips at all.

2) Ign on, enter numbers AND DON'T FORGET TO PRESS BLANK SIDE OF SWITCH FIRMLY BETWEEN NUMBERS, when you've finished entering press BLANK SIDE AGAIN THEN PRESS AND HOLD * SIDE. Your LED should illuminate briefly when you press the blank side for the last time. If all else fails PM me with your location.

my car is in the bodyshop at the moment i will try again when i get it back... thanks for your help buddy...