Yes, that is what I would assume based on the information provided. If that is the case, you would be in the exact same predicament as myself. The unit is receiving a valid AC signal, but not tach learning. Attempting the "manual learning procedure", as according to AST tech support, would be your next move as well as my own.
The following is my email correspondence with AST tech support, hope this helps! (I have removed only my personal contact info):
Make sure the system is connected to a tach then reset. Start the car with the key then jump the yellow and red wires on the 6-pin connector for 3 seconds. The module should click twice when you remove the jumper.
Thank you,
Terry Thompson
AST Technical Support Manager
Support 877-598-2100 ext 1
Sales dial ext 2
Orders dial ext 3
Warranty dial ext 4
----- Original Message -----
From:
To: "'ULTRA START'" <support@ultrastarters.com>
Sent: Saturday, December 27, 2008 6:45 PM
Subject: RE: Service Request Form
Terry,
WOW, what a fast response, I greatly appreciate it!
I cannot find information on the manual tach learning procedure in the installation or owner's guides. I have attempted to perform what the install guide calls a "Quick Tach Learn", where you depress the brake pedal>start the vehicle>press the program button 2-3 times within 2 seconds.
I have also attempted the troubleshooting techniques described on your webpage, but could use some clarification there. I have reset the unit and tried to relearn multiple times, and I have insured a good solid ground. The troubleshooting instructions say to check all connections (this has been done, all connections are correct and properly soldered), and if the connections are good they say to attempt jumping the ignition input to 12v source. However, the install guide only lists an ignition output. What is the pin-to-pin for this process, 12v to the #6 in the six pin connector?
If you could provide instructions on the manual learning procedure, or provide any further insight I would appreciate it.
Thanks,
Brett W Hunter - EET
"The problems that exist in the world today cannot be solved by the level of thinking that created them." -Albert Einstein
-----Original Message-----
From: ULTRA START [mailto:support@ultrastarters.com]
Sent: Saturday, December 27, 2008 7:19 PM
To:
Subject: Re: Service Request Form
Use the manual tach learn procedure.
Thank you,
Terry Thompson
AST Technical Support Manager
Support 877-598-2100 ext 1
Sales dial ext 2
Orders dial ext 3
Warranty dial ext 4
----- Original Message -----
From:
To: <support@ultrastarters.com>
Sent: Saturday, December 27, 2008 6:00 PM
Subject: Service Request Form
> Here is the information submitted to
> www.ultrastarters.com/form_mail/service_request_form.php from
on Saturday, December 27th, 2008 at 5:00 pm.
> ------------------------
> My Drop Down 1: Technical Support Question
>
> Company Name:
>
> First Name: Brett
>
> Last Name: Hunter
>
> Address:
>
> City: Davenport
>
> State or Prov:
>
> Zip or Postal Code:
>
> Phone Number:
>
> Comment: G11 will not see a tach signal from 05 Malibu Classic.Code > "7 flashes" in tach or tachless mode.AC tach signal (2-4 volts)
> being delivered to unit.Keyless entry and other work great.Good
> ground.